Just getting the service and product as advertised is a thrill . It's become the norm to have something go wrong along the way, be it service, a hassle to make payment or even getting the product, as... See more
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My order was shipped & received super quick which I was very impressed with Unfortunately they sent the wrong product but their customer service in sorting I was impressed with. I would order again... See more
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Well packaged with tracking i was able to track all the way from new york to here in the UK. Beautiful perfume exactly what i ordered. Can't be happier saved about £100!!! Thank you thank you !!😍🥰😘... See more
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while the ordering process is simple, the information about delivery is deceptive. Customer Service is also not helpful about my delivery. what went wrong? dispatch email arrived quickly after the o... See more
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Company details
Written by the company
We endeavour to deliver the most iconic perfume brands coupled with unmatched customer service so that you receive the best shopping experience. Discover thousands of designer fragrances from around the world and indulge with Just Perfume.
Contact info
Kittyhawk Drive, 4032, Brisbane, Australia
- 1300 729 232
- hello@rawbeautygroup.com.au
- justperfume.com.au
3.4
Average
50 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to order what I wanted and…
It was easy to order what I wanted and it was delivered to me very quickly
September 25, 2023
Reply from Just Perfume
Thanks for the review Karen and glad you received your item quickly. we appreciate your business, enjoy your fragrance and hope to see you again soon.
Great prices and super fast postage
Great prices and super fast postage. I was hesitant to order when I saw the items may come for the US but didn't take long at all to reach Australia!
September 25, 2023
Reply from Just Perfume
Thanks, Ben, for your review and we hope you enjoy your product and see you again soon. Thank you for your business.
Reply from Just Perfume
Thank you for the feedback, Siobhain... We appreciate your business and hope you enjoy your product and we see you again soon :D
Reply from Just Perfume
Thank you for the kind review, Angel. We appreciate your business and hope to see you again soon.
I went to order two more bottles
I went to order two more bottles, (via the invoice link), and the price went up $12.
From $233AUD to $245AUD.
On principal I was very disappointed.
You could have had a loyal customer for many years.
September 14, 2023
Reply from Just Perfume
Hi Sam, thanks for your review and feedback. Prices do change like in many other retail environments, especially in the current economic conditions and we do try to keep prices as low as possible.
Reply from Just Perfume
Thanks for the review David; we hope you enjoy your product, and we see you again soon.
Reply from Just Perfume
Thanks for the feedback...Enjoy your fragrance and we look forward to seeing you again soon...
Didn't leave my phone number to…
Didn't leave my phone number to shipping company. No response for my requiry. Not only that, the perfume I have received is different to the one I purchased. Package is totally different. I have been using this perfume for over 15 years. Very disappointed.
March 3, 2023
Reply from Just Perfume
Hi Lee, thanks for the feedback. We don't leave phone numbers on customer orders for privacy reasons. So we apologise if this caused an inconvenience. We also have have checked our emails and arent aware of any order enquiry.
I thought I was buying from an…
I thought I was buying from an Australian-based company but after purchasing my perfume I realsed it was coming from America being shipped by DHL. The perfume took ages to get here and it was not packaged well at all. In the box was the perfume and a sheet of brown paper was 'thrown' in loosely as an afterthought, It was a miracle the pefume was not damaged. It was not a very good first time experience.
March 20, 2023
Reply from Just Perfume
Thank you for your feedback Devon. We do ship some of the items directly from our US supplier to our customers. However, we are Australian and based in QLD. As for the packaging, we will address this with our supplier and share your disappointment and relief that the item arrived safely. We thank you for your business and hope you enjoy your fragrance.
I was pleased with the prompt delicery
February 23, 2023
Reply from Just Perfume
Thank you for review and your business Margaret and hope to see you again soon
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