Just Tyres - Basingstoke Reviews 

446
TrustScore 4 out of 5

4.2

Unit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ Basingstoke, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Two front tyres and tracking needed. Chris and his team were exceptional. Kept to the booked time. Courteous and professional in all dealings. Problem found with tracking on car and quote to rectify o... See more

Rated 1 out of 5 stars

Was advised that tracking needed adjustment so agreed to have it done. However, the garage completely messed up the alignment with the steering wheel several degrees out when the car was driving strai... See more

Company replied

Rated 5 out of 5 stars

Arranged for 4 tyres to be fitted on a Bank Holiday Monday. Was greeted politely and given timescale for work to be completed. Gave good insight to excessive wear on one wheel and provided me with the... See more

Rated 5 out of 5 stars

I don't normally do reviews but Just Tyres at Basingstoke deserve an accolade. It's run by two helpful and hardworking blokes who did an excellent job for me. Even though I was just having one tyre re... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ, Basingstoke, England, United Kingdom

  • 01256441305

4.2

Great

TrustScore 4 out of 5

446 reviews

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1-star

Asks customers to review

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Replied to 23% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(446)

3,827 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking, stay clear! Poorly run.

Shocking. Don't use them!
Manager walking around aimless.
Lads too busy on their phones.
Customers coming out of their ears.
Appointments not kept to.

Refund I still don't have!!!

Stay well clear of them.

March 20, 2026
Just Tyres - Basingstoke logo

Reply from Just Tyres - Basingstoke

Thank you for bringing this to our attention. We're sorry to hear about your experience and really appreciate you taking the time to share your feedback.
We'd like the chance to investigate this further and see how we can help. Please get in touch with us on 01908 634 700 or email customerservices@justtyres.com and include your details (such as your booking reference or invoice number) so we can assist you as quickly as possible.

Rated 5 out of 5 stars

My second visit to the shop.…

My second visit to the shop and again great service, the guys are friendly and more importantly honest with the timings. But they do as they say and seem to do as much as they can to help, often in difficult circumstances!

March 14, 2026
Rated 1 out of 5 stars

Centre in Basingstoke

Centre in Basingstoke. In January this year went into branch asked the fur on the counter if he could check my 2 n/s tyres for tread depth as my mot was due he didn’t bother to use a tyre tread gauge and said they needed replacing none in stock so ordered for me booked fitting . When arrived for fitting appointment couldn’t be done as compressor broken. They would let me know when available. After not hearing from them had mot done and was told by mot garage there was nothing wrong with the tyres they were perfectly legal they would check them at next service. They were only interested in selling me new tyres whether old ones were ok or not.

January 7, 2026
Unprompted review
Just Tyres - Basingstoke logo

Reply from Just Tyres - Basingstoke

Thank you for sharing your feedback. We're sorry to hear about the inconvenience you experienced and understand how frustrating that must have been. We'll be discussing this with the team to ensure we learn from it and improve our service moving forward. If there’s anything else you’d like to share or discuss, please don’t hesitate to get in touch with us on 01908 634 700 or email customerservices@justtyres.com.

Rated 5 out of 5 stars

I never give 5 star reviews but...

I never give 5 star reviews but here we are! Ryan was incredibly helpful and saved me money on my XJ8 today, kept me up to date and was very helpful, good workmanship noted too. Great price for work carried out. thank you

March 3, 2026
Rated 5 out of 5 stars

Went on line and compared several…

Went on line and compared several locations for a good price Just Tyres were the cheapest not only for the tyres but also for the 4 wheel tracking, and as a bonus they could do it the next day. The garage was busy when I visited but we're organised and completed the works on time, would definitely use them again.

March 1, 2026
Rated 5 out of 5 stars

Overall great experience

Overall great experience: Work done in booked slot; careful technicians (they use hand tools rather than the usual air-powered impact wrenches); good clear explanation on what needed to be done.

February 16, 2026
Rated 2 out of 5 stars

5 hour delay and wheel nearly fell off

had a 9:00 AM appointment at the Basingstoke branch. After being told the tyres were delayed, I waited at a nearby Starbucks until 10:30 AM. Despite promising to call me with updates, the staff failed to do so. I had to walk back for an update, only to find no progress. I eventually had to leave to attend a friend's court hearing (which I sadly missed due to the initial delay).

I waited until 1pm expecting a phone call back telling me if the tyres had arrived. They did not call so had to call head office asking where my tyres actually were. Apparently they had already arrived and I could head back there and which they will fit them ASAP.
The tyres weren't fitted until 2:00 PM—five hours after my appointment. Far more concerningly, two days later my car began shaking violently. Upon inspection, my wheel bolts were found to be only hand-tight.

I'm giving 2 stars only because the Divisional Manager, Chris, apologised and offered a future discount. However, the lack of communication and the dangerous fitting mean I won't be returning. Double-check your wheels if you use this branch.

January 5, 2026
Rated 1 out of 5 stars

Poor service

Arrived on time for my tyre fitting appointment and was left waiting over 30 minutes because the place wasn’t even opened. There was a rude attitude in general , including swearing , and was told they wouldn’t open until another staff member turned up.
The attitude was unprofessional throughout , including speaking badly about other people. Says it all when even the tyre delivery driver told me to avoid at all costs.

February 3, 2026
Unprompted review
Just Tyres - Basingstoke logo

Reply from Just Tyres - Basingstoke

Thank you for the feedback, and we're sorry to hear you had a disappointing experience. That’s not the level of service we aim to provide, and we’d like the chance to understand what went wrong and see if we can make it right. Please get in touch with us on 01908 634 700 or email customerservices@justtyres.com and share any details that might help us investigate this further.

Rated 1 out of 5 stars

Very disappointed

Did not honour quoted price for my tyres. The tyres needed were not ordered properly, consequently the gentleman dealing with my query very unprofessionally had a heated conversation on the phone with his manager. This did not need to be witnessed. 45 minutes later once ordered successfully I was assured I would receive a call telling me when the tyres were in. However, I did not. Therefore, took my custom elsewhere.

January 26, 2026
Unprompted review
Just Tyres - Basingstoke logo

Reply from Just Tyres - Basingstoke

We are sorry your experience did not meet expectations. This is not the level of service we aim to provide, and we’ll be discussing it with the team to make improvements. Thank you again for sharing your feedback, it’s truly appreciated. If there’s anything else you’d like to share or discuss, please don’t hesitate to get in touch with us on 01908 634 700 or email customerservices@justtyres.com.

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