Two front tyres and tracking needed. Chris and his team were exceptional. Kept to the booked time. Courteous and professional in all dealings. Problem found with tracking on car and quote to rectify o... See more
Location
Switch locationUnit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ Basingstoke, England, GB
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Was advised that tracking needed adjustment so agreed to have it done. However, the garage completely messed up the alignment with the steering wheel several degrees out when the car was driving strai... See more
Company replied
Arranged for 4 tyres to be fitted on a Bank Holiday Monday. Was greeted politely and given timescale for work to be completed. Gave good insight to excessive wear on one wheel and provided me with the... See more
I don't normally do reviews but Just Tyres at Basingstoke deserve an accolade. It's run by two helpful and hardworking blokes who did an excellent job for me. Even though I was just having one tyre re... See more
Company details
Written by the company
We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.
Just Tyres, great, professional service for every customer
Written by the company

- We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.
Price Promise Guarantee
We guarantee to refund the difference!

Contact info
Unit 5 Brunel Centre, Brunel Road, Houndmills, RG21 6TZ, Basingstoke, England, United Kingdom
- 01256441305
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Replied to 23% of negative reviews
Typically replies within 1 week
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Just tyres are very competitive and…
Just tyres are very competitive and provide a fast and friendly service. I'll definitely be using them again.
Shocking, stay clear! Poorly run.
Shocking. Don't use them!
Manager walking around aimless.
Lads too busy on their phones.
Customers coming out of their ears.
Appointments not kept to.
Refund I still don't have!!!
Stay well clear of them.

Reply from Just Tyres - Basingstoke
My second visit to the shop.…
My second visit to the shop and again great service, the guys are friendly and more importantly honest with the timings. But they do as they say and seem to do as much as they can to help, often in difficult circumstances!
Centre in Basingstoke
Centre in Basingstoke. In January this year went into branch asked the fur on the counter if he could check my 2 n/s tyres for tread depth as my mot was due he didn’t bother to use a tyre tread gauge and said they needed replacing none in stock so ordered for me booked fitting . When arrived for fitting appointment couldn’t be done as compressor broken. They would let me know when available. After not hearing from them had mot done and was told by mot garage there was nothing wrong with the tyres they were perfectly legal they would check them at next service. They were only interested in selling me new tyres whether old ones were ok or not.

Reply from Just Tyres - Basingstoke
Tyres fitted quickly and efficiently
Tyres fitted quickly and efficiently. Tracking sorted, once my permission was asked.
No upselling.
Polite and friendly.
promptly see
appointment books dealt with promptly would definitely go and use them again
I never give 5 star reviews but...
I never give 5 star reviews but here we are! Ryan was incredibly helpful and saved me money on my XJ8 today, kept me up to date and was very helpful, good workmanship noted too. Great price for work carried out. thank you
Very good prompt polite service
Went on line and compared several…
Went on line and compared several locations for a good price Just Tyres were the cheapest not only for the tyres but also for the 4 wheel tracking, and as a bonus they could do it the next day. The garage was busy when I visited but we're organised and completed the works on time, would definitely use them again.
Buying and booking online was easy and…
Buying and booking online was easy and work was done quickly and efficiently
Tyres offered at competitive pricing
Tyres offered at competitive pricing. Staff polite and apologetic for delay in fitting the tyres. The delay of 45 mins is the only reason they did not receive 5 stars.
Overall great experience
Overall great experience: Work done in booked slot; careful technicians (they use hand tools rather than the usual air-powered impact wrenches); good clear explanation on what needed to be done.
I Ordered the wrong size
I Ordered the wrong size, they helped fix the issue without problems
5 hour delay and wheel nearly fell off
had a 9:00 AM appointment at the Basingstoke branch. After being told the tyres were delayed, I waited at a nearby Starbucks until 10:30 AM. Despite promising to call me with updates, the staff failed to do so. I had to walk back for an update, only to find no progress. I eventually had to leave to attend a friend's court hearing (which I sadly missed due to the initial delay).
I waited until 1pm expecting a phone call back telling me if the tyres had arrived. They did not call so had to call head office asking where my tyres actually were. Apparently they had already arrived and I could head back there and which they will fit them ASAP.
The tyres weren't fitted until 2:00 PM—five hours after my appointment. Far more concerningly, two days later my car began shaking violently. Upon inspection, my wheel bolts were found to be only hand-tight.
I'm giving 2 stars only because the Divisional Manager, Chris, apologised and offered a future discount. However, the lack of communication and the dangerous fitting mean I won't be returning. Double-check your wheels if you use this branch.
Poor service
Arrived on time for my tyre fitting appointment and was left waiting over 30 minutes because the place wasn’t even opened. There was a rude attitude in general , including swearing , and was told they wouldn’t open until another staff member turned up.
The attitude was unprofessional throughout , including speaking badly about other people. Says it all when even the tyre delivery driver told me to avoid at all costs.

Reply from Just Tyres - Basingstoke
Very disappointed
Did not honour quoted price for my tyres. The tyres needed were not ordered properly, consequently the gentleman dealing with my query very unprofessionally had a heated conversation on the phone with his manager. This did not need to be witnessed. 45 minutes later once ordered successfully I was assured I would receive a call telling me when the tyres were in. However, I did not. Therefore, took my custom elsewhere.

Reply from Just Tyres - Basingstoke
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