Just Tyres - Braintree Reviews 

406
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TrustScore 4.5 out of 5

4.4

Unit 1 Springwood Court, Springwood Industrial Estate, CM7 2GB Braintree, England, GB

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See what reviewers are saying

Rated 4 out of 5 stars

I received very professional & efficient service. An appointment had been booked in advance & the work was undertaken at the scheduled time. The only points I would make is that there was very little... See more

Rated 5 out of 5 stars

I have used my local Braintree, Essex Just Tyres for many years because: they are conveniently close; they just do tyres and are a lot cleaner than shops also doing exhausts, and, the service has alw... See more

Rated 5 out of 5 stars

Recently bought two new tyres. The guys that were working were really helpful and the tyres were fitted quickly. I was also experiencing issues with one tyre. They investigated the problem and qu... See more

Rated 5 out of 5 stars

Great experience. Ordered four new tyres online at a very competitive price. Was seen to promptly at the tome booked. Staff were all very quick, efficient and courteous but particularly Jordan who was... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 1 Springwood Court, Springwood Industrial Estate, CM7 2GB, Braintree, England, United Kingdom

  • 01376767595

4.4

Excellent

TrustScore 4.5 out of 5

406 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(406)

3,707 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good, could be excellent.

Efficient service, and competitive prices.
Witnessed good practice and advice issued to other customers while I was waiting.
Would be even better if customers were advised of the pressure inserted into their new tyres. So they are aware they may need adjustment once fully sealed. Mine were set at 10psi over the recommended pressure.

April 26, 2024
Rated 5 out of 5 stars

Nice friendly lads.

Nice friendly lads, took care of my pride & joy. Very competitive price & they were able to supply and fit before any other rival companies. Can't ask more than that. Would definitely use again without hesitation.

April 19, 2024
Rated 2 out of 5 stars

Unprofessional staffs

Unfortunately, my experience at JUST TYRE Braintree was let down by the unfriendly and unhelpful staff. They seemed disinterested and unprofessional, which was disappointing given the high standards I've come to expect from this business. Hopefully, they'll invest in to training staff deal with customers too soon to improve the customer experience.
They haven't done a tyre safety check and front brake visual health check as promised when I booked online.
I’m giving 2 stars as the price was really competitive
My order reference : 58533

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Quick efficient snd pleasant

Piece of trash on the A120 hit our car and the back wheel and punched a hole in the wheel arch - presume chunk of metal by the damage. Obvious tyre damage as had to keep re inflating to get back to Braintree. 3 lads (yes we are older people) on site were polite and helpful. Identified and showed damage and explained the issues and fitted new tyre quickly and calmly. Price was less than we have been charged elsewhere for new tyres - which have never been cheap as they are for an SUV so we will return for future requirements. Thank you to everyone and a shout out to Bailey who was lovely to chat to while we waited. 😊

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience! I asked the manager to complete a tyre insurance claim form and he said he could not sign as he may be liable if he did! For what I do not know. He became aggressive and rude and asked me to leave because I stood up for myself and challenged him. I had to phone head office for advice, then they phoned him to persuade him to complete form. Total disaster from the moment i arrived.
Shame as they were always the best in Braintree. Please offer Reece training in customer care as he will lose them due to unprofessional conduct.

January 20, 2024
Just Tyres - Braintree logo

Reply from Just Tyres - Braintree

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it was disappointing to receive a one star review. We have passed your comments onto the Divisional Manager for Braintree and he will discuss with the team at the centre directly, in the meantime, thank you for taking the time to raise your concerns with us.

Rated 5 out of 5 stars

Happy camper

From start to finish the process was easy. Placed order online, very competitively priced and good availability for fitting. Staff at the fitting centre took the time to make sure everything was ok, as wheels on my camper are non standard. Would recommend.

January 18, 2024
Rated 5 out of 5 stars

Great service

The tyre was fitted just prior to my due time, they was quick, the guys were polite and really professional. Great experience as usual, wouldn't go anywhere else.

January 9, 2024
Rated 5 out of 5 stars

Brilliant service

Brilliant service, website easy to use, choose what tyres you need, select day and time you want them done,
guys at the tyre centre were great, quick and efficient.

January 8, 2024
Rated 5 out of 5 stars

Tyre Sourced & Fitted Same Day

Had a blow out which is a bit of a problem considering most cars don’t have a spare wheel! Just Tyres were the only nearby tyre shop that had a sensibly priced tyre in stock. Sourced and fitted the same day, and T a very reasonable price, thank you!

January 5, 2024

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