Just Tyres - Cambridge Reviews 

170
TrustScore 4 out of 5

4.2

Clifton Road 30, CB1 7EB Cambridge, England, GB


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Rated 5 out of 5 stars

5pm appointment on Friday 28th Aug in Cambridge. Staff had tried to call earlier to postpone because one staff had an injury, but couldn’t get hold of me. As I had arrived, he still changed all tyres... See more

Rated 5 out of 5 stars

Really simple and straightforward to get a new tyre purchased and replaced on my car. The online booking was really simple; however try and double check the size of the tyre before purchasing. I... See more

Rated 5 out of 5 stars

I was very impressed by the manager at the branch. He dealt with a customer who was misquoted for his tyres in a generous way, and rescued another customer when her car had a puncture. He then proce... See more

Rated 4 out of 5 stars

The Good: All staff were of pleasant demeanour, efficient snd knowledgeable Website simple to navigate and very competitive prices Branch clean, tidy, easy to find and sufficient parking The No... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Clifton Road 30, CB1 7EB, Cambridge, England, United Kingdom

  • 01223 650150

4.2

Great

TrustScore 4 out of 5

170 reviews

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Replied to 23% of negative reviews

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4.2

All reviews

(170)

3,841 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous!

Fantastic service - urgently needed 2 new tyres in order to drive quite a distance home and Rob looked after us so well, an absolute diamond....... open on the bank holiday so so grateful. Sourced the tyres we were looking for and got them over to the depot and turned a nightmare situation into a smooth process. Highly rated and would definitely use in future.
Thankyou!

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

The service was brilliant

The service was brilliant. I couldn’t drop the car off during working hours so the fitter went that extra mile and collected it on his way past to work. The tyres were the cheapest with 5% NHS discount. The tracking was cheaper than 2 other companies. I’ll definitely use them again and I highly recommend just tyres.

April 13, 2023
Rated 5 out of 5 stars

Good couple of lads

Good couple of lads, did everything right. Watched them use the security socket with care so they didn’t mash the nut, then also watched the whole removal and fitting up to using the torque wrench to lock each and every bit. Definitely use again

April 21, 2023
Rated 4 out of 5 stars

The Good and Not So Good

The Good:
All staff were of pleasant demeanour, efficient snd knowledgeable
Website simple to navigate and very competitive prices
Branch clean, tidy, easy to find and sufficient parking
The Not So Good:
Had to go home from the branch and order on line as the Manager unable to match website price!?
Website gave appointment time without reference to branch which because Manager was alone with n site was unable to be kept. This resulted in my being kept waiting over an hour and consequently stuck in rush traffic on journey home!?

April 16, 2023
Rated 5 out of 5 stars

all good

my tyres was fitted quickly and on the correct time, i am very pleased with the service and will recommend to friends and family. great service
mark

March 2, 2023
Rated 2 out of 5 stars

Local garage in Cambridge broke locking…

Local garage in Cambridge broke locking nut in first visit. Did not have the tools to remove it so had to use and pay another service provider for this. After re arranging appointment arived but the person in charge told me that no booking was made. Eventually had my tyres fitted and allingment done but now there is a squeeking noise coming from the rear wheel. Would not use again.

February 6, 2023
Just Tyres - Cambridge logo

Reply from Just Tyres - Cambridge

Thank you for taking the time leave a review for our company. We strive to achieve a high level of customer satisfaction and so it is disappointing to receive a two star review. We are sorry that you encountered issues when visiting our centre and that we weren't able to remove the original locking wheel nut and that you encountered delays with the fitting of the tyres. Please be assured that this is not our normal level of service and we are sorry for any inconvenience caused as a result. If you are concerned about your wheel, we would welcome the opportunity to review and investigate if there are any issues, please contact us on either 01908 634700 or email customerservices@justtyres.com if you would like to discuss further. Thank you

Rated 5 out of 5 stars

Really simple and straightforward to…

Really simple and straightforward to get a new tyre purchased and replaced on my car.

The online booking was really simple; however try and double check the size of the tyre before purchasing. I got the wrong size, however Rob at the Cambridge shop was great in handling this situation. He was very friendly and professional throughout!

In the end I got my car back in less than 24 hours! Amazing work and would highly recommend Just Tyres

January 12, 2023
Rated 5 out of 5 stars

Great Price and Service

Ordred online for fitting at Cambridge. The only local fitter that could deal with a short turn round for the tyres I wanted. Tyres delived on time and work carried very efficeintly and promptly. Price was fantastic for premium tyres.

January 11, 2023
Unprompted review
Rated 3 out of 5 stars

Safety issue with over-inflated tyres

What I liked - two new tyres fitted on the rear of my MX-5 within 30 minutes. What I didn't like - both tyres had been inflated to 40psi (should be 29psi). I discovered this when I checked the pressures after a rather alarming ride on the M11 (the rear traction on the car was poor and the tyre pressure imbalance warning light came on). I'm slightly concerned that driving the tyres around at such a high pressure for almost a week may also have adversely affected their performance and durability. As I was charged full price for two premium tyres, I wasn't particularly impressed.

December 21, 2022
Rated 5 out of 5 stars

I was very impressed by the manager

I was very impressed by the manager at the branch. He dealt with a customer who was misquoted for his tyres in a generous way, and rescued another customer when her car had a puncture. He then proceeded to go the extra mile to sort out her car.

As for my tyres: They were good value, fitted professionally and the wheel alignment was corrected as well.

December 14, 2022
Rated 1 out of 5 stars

Don't listen to what they say, watch what they do

The fitter at Cambridge boasted of 22 years experience in the trade and argued that MO tyres are Mercedes only. He pointedly refused to fit them to my BMW. For my 'safety' apparently. MO does not mean Merc only, it means Merc Original Equipment, and it is fully legal to fit them to any car make. The fitter insisted I ordered the wrong tyre. No I didn't. The fitter then tried to fit a lower spec, cheaper 91Y tyre when I ordered and paid for a 95Y. Under the radar, without telling me. Fraud is defined as wrongful deception intended to result in financial gain. After 5 days and 3 round trips I finally got the exact 95Y MO tyre I ordered fitted. Took 10 mins. In summary, don't listen to what these people say, watch what they do.

December 9, 2022
Just Tyres - Cambridge logo

Reply from Just Tyres - Cambridge

Thank you for taking the time to leave a review for our company, we strive to achieve a high level of customer satisfaction and so it was disappointing to read your comments. Please be assured that your experience is not our normal level of service and we are sorry that we were unable to assist with your tyre needs on this occasion.
All feedback is reviewed and shared with the manager for the area so thank you for bringing this matter to our attention.

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