Just Tyres - Strood Reviews 307

TrustScore 4.5 out of 5

4.7

Unit 4 Newlands, Knight Road, ME2 2AQ Strood, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I went to the garage today to repair a slow puncture I have had for a while. I mistakenly indicated the wrong tyre when asked to indicate the faulty one. After checking and finding no leak, I was not... See more

Rated 5 out of 5 stars

Ordered a pair on line. Went down at the correct time but the tyres were not on the shelf. The manager made a couple of calls with head office and premium pair were fitted instead at no extra cost. F... See more

Rated 3 out of 5 stars

Ordered a replacement tyre online, very easy process. Ordered it on Wednesday, was offered a fitting day and time on Thursday, chose Friday 1000 to make sure the tyre arrived ok. Went to the branch at... See more

Rated 5 out of 5 stars

Excellent service as always from my local branch at Strood kent. Helpful , knowledgeable and fast thanks guys


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 4 Newlands, Knight Road, ME2 2AQ, Strood, England, United Kingdom

  • 01634624296

4.7

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing customer service.

I urgently needed to get my tyres replaced before my MOT. Unfortunately, they only had 2 in stock. Barney went above and beyond, going to another depot to collect the additional tyres, fitting them and doing a wheel alignment within 45 minutes, despite having other work. I have rarely experienced customer service as good as this - I can not praise them enough.

December 14, 2024
Unprompted review
Rated 1 out of 5 stars

We purchased our tyres off black circle…

We purchased our tyres off black circle the fitting was to be done by just tyres what a bad service my alloy wheels have been hacked to death as they couldn’t remove the original tyres 21inch on there website it says they can remove sadly instead of attempting once they did both front wheels and made a mess of the alloys instead of apologising they said they didn’t do it which can clearly see they were new marks, spoke to me like I was stupid told me they didn’t like working as 3rd party it’s nothing to do with them I have to go through black circle which are just as useless, so my brand new alloys are ruined I wouldn’t use this garage they were not helpful and didn’t even apologise to the damage they clearly made, the complaint went to black circle as I asked cctv footage of them hacking at my wheels oh funny can’t see it and they won’t take it any further, don’t use these guys awful service.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful and advised on what needs to be done after the new tyres were fitted.

Professional and completed the job in a timely manner.

November 9, 2024
Rated 5 out of 5 stars

Honest and helpful.

Arrived home from work and heard a hissing sound from the offside front tyre, phoned Just Tyres Strood and said I need a new tyre, they stated let’s see first as we may be able to repair it, within the hour I was on site, they welcomed me in, took the car in and checked the tyre, said they can repair it rather than replace, then had a good conversation with Barny who certainly knows his stuff! Can’t recommend enough! Good price for good work. 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Happy to recommend Just Tyres

Easy to use website, good range of tyre options at competitive prices make for a good ordering process. The Strood, Kent branch handled the fitting of the tyres by appointment where the staff were friendly and efficient.

October 13, 2024
Rated 1 out of 5 stars

This was the second time I’ve booked…

This was the second time I’ve booked with just tyres and on arrival been told that the tyres the just tyres site recommended are out of stock or more expensive that advertised (this time £150 more expensive). I cancelled my appointment and went to Halfords instead who were cheaper and fit my tyres without issues.

August 28, 2024
Just Tyres - Strood logo

Reply from Just Tyres - Strood

Thank you for taking the time to leave a
review for our company, we strive to achieve a high level of customer satisfaction and so it is disappointing to receive a one star review. We have checked our system and unfortunately, with the details given we are unable to find your order. However, we would welcome the opportunity to discuss your concerns directly and so would be grateful if you could contact us on 01908 634700 or customerservices@justtyres.com with your order details or concerns to allow us to look into further. Thank you

Rated 5 out of 5 stars

New tyre replacement

Have used this company on many occasions as I'm a great believer in supporting local businesses.
Always received good fast service at a competitive price.

August 25, 2024
Rated 3 out of 5 stars

Service

Ordered a replacement tyre online, very easy process. Ordered it on Wednesday, was offered a fitting day and time on Thursday, chose Friday 1000 to make sure the tyre arrived ok. Went to the branch at 1000 on Friday, no tyre, delivery hadn't arrived, staff couldn't have been more apologetic or helpful, I left the wheel there, they contacted me as soon as the work was done and swapped the spare when I went to collect it. Good branch staff let down by others.

August 7, 2024
Rated 5 out of 5 stars

It was easy to get a slot that suited…

It was easy to get a slot that suited me, the staff were very friendly and efficient. They told me it would take half an hour to fit my tyres so I went for a coffee and upon my return half hour later it was ready as promised. My alloys are expensive so I asked for care not to mark them and this was carried out to my satisfaction. I would not hesitate to recommend them and will use them again in the future.

July 25, 2024

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