Just Vehicle Solutions Reviews 301

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, friendliness, and helpfulness. Many people appreciate the competitive pricing and the overall smooth, hassle-free user experience, often noting the efficiency of the collection and drop-off processes. However, some customers also noted issues with communication and a lack of accountability, leading to disappointment and feeling left without a vehicle. A few other people also felt that certain operational practices were unprofessional and unacceptable.

What people talk about most

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Staff

Customers consistently report positive experiences with staff. Many reviewers praise the team for being... See more

Price

Reviewers mention positive feedback about price. Customers consistently highlight that the pricing is... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting polite, professional, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Very accommodating and excellent value. Cars are quite new so for the cost, it's worth it. The pre-inspection as well was thorough and some marks/scratches were picked up before handover which is nice... See more

Rated 5 out of 5 stars

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly. I will definitely... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

301 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

New car needed before I could start a new job

I was changing my job and needed to source a new car to be able to start, I found Rob excellent to deal with.
He confirmed what car was available, took photos of the car and sent them to me and helped me through the application process holding the car for me until I was ready to collect, he also picked me up from the station to help with the collection process.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Just Vehicle Solutions …

We have been using Just Vehicle Solutions for a few years now and they have supplied us with both commercial vehicles and private cars.
From day one they made the whole rental process so simple and easy, the best and most helpful company we have ever used.
One thing we like is that you get to know the staff and a good felling for them , nothing ever seems to be a problem for them. They are always happy to meet our requirements every time we need to change a vehicle or require an additional vehicle.
When it comes to the end of a rental there is never any problems or hidden extras unlike some company’s we have used prior to Just Vehicle Solutions .

We think the best and most helpful rental company out there.
Keep up the great work ,
S.

April 8, 2022
Unprompted review
Rated 5 out of 5 stars

A great company to deal with

A great company to deal with, from Rob, to Alice and Andrew, all consistently aim to give a great customer experience. I've had 6 cars from them over the past few years and are always my first port of call when looking for a new vehicle.

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

Returning Customer

The team at Just Vehicle always work to deliver a great solution
Great customer service and competively priced - I’m about to go to car 6
Think that speaks volumes about the team

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

I would like to start by saying that…

I would like to start by saying that they offer a great service. The vehicles are to a great standard and I've never had any issues with the anything. Andrew has been very helpful over the years and has help me find the right car time and time again.
This company I have recommended to a number of businesses that have had similar outcomes to myself.
I would recommend this company to anyone that wants a seemless process.

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

“Just” Great Service!

I have dealt with the Just Vehicle team for over 4 years now for my business and personal vehicles.
The service is excellent and Andrew has always dealt with my specific business needs efficiently as circumstances have evolved for me.
It’s the professional relationship that’s sets them apart from other vehicle companies.
I would 100% recommend Just Vehicle Solutions.

Alex Brown
Brown Bros Ltd

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

I would recommend the team at JVS

I would recommend the team at JVS, I was needing a vehicle ASAP, the team reacted quickly and went above and beyond getting me the vehicle , due to driver shortages, Rob and Jake personally delivered me the vehicle which is great service !!

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with

Just Vehicle Solutions have been a pleasure to deal with from start to finish of my 6 month lease. Proper service and the best lease company I have used. I only wish they would now start to offer longer leases - I would definitely recommend them.

November 2, 2021

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