Just Vehicle Solutions Reviews 300

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many people highlight the exceptional customer service, noting that the team goes above and beyond to ensure a smooth and stress-free experience, often providing personalized assistance and clear communication. The pricing is also frequently mentioned as reasonable and competitive, with no hidden fees, making the overall user experience very positive. However, some customers were dissatisfied with communication issues and a perceived lack of accountability, leading to disappointment and feeling unsupported. A few other people also felt that the company's approach to resolving issues was unprofessional, citing concerns about how issues were addressed on site and dismissive behavior. Additionally, one reviewer noted that a rented van was not properly prepared.

What people talk about most

Service

Consumers find service to be positive, highlighting the helpfulness, professionalism, and efficiency of the... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Price

Users describe positive interactions with price, consistently finding them competitive and reasonable. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the politeness,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

I’d like to thank Rob again for providing excellent customer service. He kept us updated throughout the whole process, which made everything smooth and stress-free. I would definitely recommend th... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Very accommodating and excellent value. Cars are quite new so for the cost, it's worth it. The pre-inspection as well was thorough and some marks/scratches were picked up before handover which is nice... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The team at Just Vehicle Solutions has…

The team at Just Vehicle Solutions has done a wonderful job of helping me find a car to hire/lease while I am in the UK to study. I have mobility challenges and I knew I was going to need a safe and reliable car. When that car failed to start on Saturday morning the team were quick to help me find a solution and get me another car. I could not recommend Tom and the team at JVS any higher.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Fast, efficient, friendly personal service

Super impressed with our first short-term business vehicle lease organised through Rob Nutt at Just Vehicle Solutions. He listened to our requirements, offered a choice based on budget and car features, and the whole process from first contact to delivery of excellent new Kia Sportage Hybrid took 72 hours. The paperwork was simple, with online completion, and we have flexibility to keep this particular car for a further rental period after the initial 6 months if we wish. This is perfect for our needs at the moment, thank you JVS.

June 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great for temporary hire

I recently used Just vehicle solutions on a 6 month lease and found the people easy to work with and the service great. The whole process from collection to drop off of the car was very relaxed. I would recommend them for a temporary hire and if needed would use them again.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Honest, trustworthy, reliable and all round good guys to work with .

Absolutely fantastic company. We now have 3 vehicles from JVR and plan to spend more money with them in the coming weeks. The whole process is seamless and very convenient, Thomas and the team are very helpful and always accessible should I have any questions. We will no longer be looking anywhere else for our vehicle requirements. Truly a breath of fresh air.

March 13, 2023
Unprompted review
Rated 5 out of 5 stars

We have enjoyed exceptional service…

We have enjoyed exceptional service from the team at JVS and we would really like to thank Rob and Alice for their kind and personal assistance during the whole process.

We are very happy with the vehicle provided and would highly recommend this company to anyone seeking vehicle solutions or advice.

Sincerely

GK Davies Simmons
Sterling Agencies Ltd., London UK

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

JVS are customer service personified

JVS are customer service personified. The staff could not be more helpful or knowledgeable. Whenever I have had cause to call them, they have always been polite and gone above and beyond to help me with my query.

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

Best service ever

Best service ever, the process was clear and quick.
The van was brand new and the paperwork was clear and very quick. I will definitely use their service at any time in the future, thank you

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

Really good service.

Really good service.
Helpful advice over the phone. Made costs clear and same for terms and conditions.
Friendly staff on collection and return.
Well kept vehicle.
Would use again.

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful stuff

Great service. Little touches like a pick up from the station make a big impact. They’ve been fantastic to deal with from the initial enquiry and seem to be one of a few companies making short term leasing easy. Use these guys

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Incredibly helpful and sorted us an incredible car that we are really happy with. Many thanks to the team.

May 19, 2022
Unprompted review
Rated 4 out of 5 stars

New car needed before I could start a new job

I was changing my job and needed to source a new car to be able to start, I found Rob excellent to deal with.
He confirmed what car was available, took photos of the car and sent them to me and helped me through the application process holding the car for me until I was ready to collect, he also picked me up from the station to help with the collection process.

May 6, 2022
Unprompted review

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