Just Vehicle Solutions Reviews 

324
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and simple collection and drop-off processes, as well as the overall smooth and straightforward experience. The staff are frequently described as friendly, helpful, professional, and accommodating, often going above and beyond to assist customers. Many people appreciate the exceptional customer service, noting the clear explanations, personalized approach, and quick response times. Reviewers also find the pricing to be very reasonable and competitive, often cheaper than other companies, with no hidden fees. However, some people were dissatisfied with poor communication and a lack of accountability, experiencing delays that left them without a vehicle. A few other people also felt that some of the company's actions were unprofessional.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the fantastic, first-class, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent, amazing, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and reasonable rates... See more

User experience

People report positive experiences with user experience, consistently describing the process as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired two vans from Just Vechicle Solutions. Their customer service was excellent, being accommodating when we had to change our plans. The collection and drop off process was quick and simple with... See more

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

I have used J.V.S before and they are my go to people if i require a van to move larger items around. I hired a van recently to collect a sofa and the service i get from all at J.V.S is fantastic. Com... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

324 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(324)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Well what can I say other than hassle free straight forward to deal with
Nothing is to much trouble for these guys
Would without a doubt recommend them like look forward to seeing what they have to offer in 6 months when I renew

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I visited Just Vehicle Solutions enquiring about a short notice hire of a van .
I was met by Anna and Maisie who were preparing two vehicles , they were both very welcolming and cheerful . Anna led me to the customer reception, very clearly and efficiently explained how they operate and were able to provide me with a 24hour hire that day.
The procedure and vehicle Inspection were quick and professional and transferred immediately to your email account.
The Van was super clean .
Brilliant customer Service .
Neil Barnes

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Support During a Difficult Time

I recently had the pleasure of leasing a vehicle from Just Vehicle Solutions, and I cannot recommend them highly enough. During a major life event, their team showed an incredible level of understanding, kindness, and support that went far beyond my expectations.

From the very first interaction, it was clear that customer care is at the heart of their business. They listened to my needs and worked diligently to find the perfect lease option that suited my circumstances. The entire process was smooth, transparent, and hassle-free, which was a huge relief during such a stressful period in my life.

The vehicle itself is fantastic—exactly what I needed, with all the features I hoped for. But what truly sets Just Vehicle Solutions apart is their exceptional customer service. They treated me with genuine compassion and went out of their way to ensure everything was perfect.

Thank you, Just Vehicle Solutions, for your remarkable support and for making a challenging time a bit easier. If you're looking for a company that combines professionalism with a personal touch, look no further. Highly recommended!

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

From initial contact through to me returning the vehicle the treatment received was A1. great customer service, great value for money and very clean smart vehicles.

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company for short term hire, not just long term hire. I rent a van from them every weekend although they do have a great range of cars as well. I always get a almost new van in superb condition. I'm greeted by really friendly and helpful staff every time and there's space to leave my car over the weekend in a safe and secure location. They are a first class company and a pleasure to work with.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommended.

I needed a Luton van at short notice because the arrangements for moving my son to his new home had fallen through. I contacted Just Vehicle Solutions and from the beginning to the end of my 24 hour hire period everything was perfect. Customer service, both on the phone and in person at the reception, was great and if I ever need another hire vehicle this is my 'go to' company. Very competitive price too. Thank you!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Professional, friendly, hassle -free car hire

With an urgent need to visit to my elderly mother 130 miles away, Just Vehicle Solutions came to my aid after another local hire company had let me down at the last minute. Maisie was efficient and friendly - clearly someone not inclined to make the process difficult or slow - and the car was clean, very low mileage and suited my needs exactly. The day rate was also lower than I've seen elsewhere. I wouldn't hesitate to contact this company again if/when I need another hire.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I recently had the pleasure of dealing with Jeff at Just Vehicle Solutions as we were due to have a courtesy car delivered through our Direct Line insurance. Poor Jeff kept getting mucked about for want of a better word by Auxillis who DL and it seems other insurers also now use to organise courtesy cars. Unfortunately, Auxillis went elsewhere in the end but I felt I needed to leave a review as to how fantastic Jeff and his team are, they kept us in the loop the whole time, nothing was too much trouble and helped me chase Auxillis for answers as to what was happening and when. I will definitely be keeping their number to hand for my own personal use but also to recommend to fellow Lincs Chamber members when hire cars are needed.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy 2nd time customer

2nd time we've had a short term rental: 2 weeks and 10 days) and delighted by the service from Maisie at Just Vehicle Solutions.
Very pleasant and accomodating, fast, efficient turn around, perfect, modern, low mileage vehicles to suit our needs and simply a pleasure to do business with.
Now our immediate local 'go to' and I wouldn't hesitate to recommend.
Support local .... use this company!!

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service 👍

Fantastic company and very friendly staff, so easy to deal with.
Collected a van and they dropped one off for me the next day, no issues what so ever and the van specs are great.

Thanks Paul
Watkins Electrical Ltd

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. The staff were really helpful. We hired a Luton and a LWB transit and both vans were immaculate. Couldn't recommend enough.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

I spoke to a human !!!

When trying to book a hire car I wanted to speak to a human rather than a website bot - which ruled the larger national brands. Fortunately when I rang Just Vehicle Solutions my call was answered quickly, professionally and helpfully. Car was squeaky clean and in almost new condition with home delivery and collection an option. Easy.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Very Very helpful

Very Very helpful, listened, asked the right questions and were very transparent. From the first call to the van being delivered, as a last minute request, nothing was too much trouble. We hope that this will be just the beginning of a long relationship for our new business as we grow.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

Always a pleasure dealing with the team…

Always a pleasure dealing with the team at just vehicle.

They’re always at the end of the phone searching for deals to keep up with our rising demand in vans, not just any vans either. Top quality vans.

Never any problems, paperwork in order straight away.Fantastic service, and long may it continue.

Thanks, to the just vehicle team 👍🏼.

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Never once let me down !!

Just Vehicle solutions have been providing me with vehicles for very nearly 8 years, so long that I cant actually remember how I found them !
Over those years I can honestly say that they have really looked after me as a customer, right from the start.
They sourced me a transit van, at the beginning and as business grew provided a couple more.
The Flexibility of the service they provide meant that when I didn't need all the vans they were able change vehicles and even take back when my requirements changed.
I can honestly say that my experience in dealing with all the staff has been been great, obviously after 8 years you get to know the guys but they have always been the same from the start.
Through my business I will often get Vehicle leasing company's wanting to supply us and offer great deals !!
I have stayed with This firm for all these years for many different reasons, but mainly because in all that time I have constantly had multiple vehicles and they have never once let me down, and for me that is got to be the benchmark for custom confidence.

July 25, 2023
Unprompted review

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