Just Vehicle Solutions Reviews 

324
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and simple collection and drop-off processes, as well as the overall smooth and straightforward experience. The staff are frequently described as friendly, helpful, professional, and accommodating, often going above and beyond to assist customers. Many people appreciate the exceptional customer service, noting the clear explanations, personalized approach, and quick response times. Reviewers also find the pricing to be very reasonable and competitive, often cheaper than other companies, with no hidden fees. However, some people were dissatisfied with poor communication and a lack of accountability, experiencing delays that left them without a vehicle. A few other people also felt that some of the company's actions were unprofessional.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the fantastic, first-class, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent, amazing, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and reasonable rates... See more

User experience

People report positive experiences with user experience, consistently describing the process as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired two vans from Just Vechicle Solutions. Their customer service was excellent, being accommodating when we had to change our plans. The collection and drop off process was quick and simple with... See more

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

I have used J.V.S before and they are my go to people if i require a van to move larger items around. I hired a van recently to collect a sofa and the service i get from all at J.V.S is fantastic. Com... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

324 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(324)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

Great Company.

From many issues with a national branded rent-a-car company, I discovered Just Vehicle Solutions local to me. From the moment I arrived Anna looked after me with awesome customer service. The car was spotless, new and I was demonstrated everything before I drove off!

I had to take the car for an additional day and this wasn't a problem.

On arriving back after my rental the hand over was efficient . If I could give 6 stars I would!

This will become my frequent company for hiring vehicles. GOOD JOB!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience from start to finish. Reasonable prices, good communication and smooth pick up and return. Would use again and recommend.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Last minute booking after being let…

Last minute booking after being let down by one of the larger concerns. Great telephone conversation, clear directions, van ready for us and nicely cleaned. Easy paperwork (virtual). Everything about this experience was positive. From start to finish we have nothing but praise for "Anna" at Newark who looked after us.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Anna

Huge thank you to Anna.

Needed a luton-size van to help the kids move home. A quick phone call to JVS resulted in me hiring a van that looked brand new. After a quick demo from Anna on how to operate the tail lift we were away in no time. Completely hassle-free from start to finish - have no hesitation whatsoever recommending these guys.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Anna and her team helped me out whilst…

Anna and her team helped me out whilst I was waiting for my new car

Anna went above and beyond when my satnav took me on an unscheduled tour of the local area and made me late for my collection

Great business

Helpful and Friendly - who can ask for more?

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process, friendly and good value!

JVS were really easy to deal with and were able to hire me a van at extremely short notice. This saved our family holiday due to our own vehicle breaking down at the last moment! The collection and return process was smooth and friendly. I can thoroughly recommend Just Vehicle Solutions!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

My partner and I moved home at the…

My partner and I moved home at the beginning of this year, and at short notice i rang Just Vehicle Solutions.
We found Anna at the Newark branch extremely helpful and accommodating to our needs.
She has a very kind, warm and welcoming demeanour and was a pleasure to deal with, helping to make our move as stress free as possible.

We wouldn't hesitate in using JVS again or recommending them to our friends.

Thanks again Anna at JVS 😁

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Pleasant & Professional

At short notice I required a van. Made a phone call and from there within an hour I was sorted. They were very professional and had the time to be pleasant at the same time. Highly recommended.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Just had vechile number 13 from these…

Just had vechile number 13 from these guys as always a top service by a top team. All I can do is recommend these guys they have looked after me for years for my commercial and private vehicles. Thanks again just vehicle solutions!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

I have hired a car from Just Vehicle…

I have hired a car from Just Vehicle Solutions several times recently. The team are helpful and professional and the cars are clean and reliable. A good experience every time. I will definitely use them again if I need a hire car.

July 24, 2024
Unprompted review

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