Just Vehicle Solutions Reviews 300

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many people highlight the exceptional customer service, noting that the team goes above and beyond to ensure a smooth and stress-free experience, often providing personalized assistance and clear communication. The pricing is also frequently mentioned as reasonable and competitive, with no hidden fees, making the overall user experience very positive. However, some customers were dissatisfied with communication issues and a perceived lack of accountability, leading to disappointment and feeling unsupported. A few other people also felt that the company's approach to resolving issues was unprofessional, citing concerns about how issues were addressed on site and dismissive behavior. Additionally, one reviewer noted that a rented van was not properly prepared.

What people talk about most

Service

Consumers find service to be positive, highlighting the helpfulness, professionalism, and efficiency of the... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Price

Users describe positive interactions with price, consistently finding them competitive and reasonable. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the politeness,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

I’d like to thank Rob again for providing excellent customer service. He kept us updated throughout the whole process, which made everything smooth and stress-free. I would definitely recommend th... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Very accommodating and excellent value. Cars are quite new so for the cost, it's worth it. The pre-inspection as well was thorough and some marks/scratches were picked up before handover which is nice... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

5-star
4-star
3-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Really great experience

Really great experience from start to finish. Reasonable prices, good communication and smooth pick up and return. Would use again and recommend.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Last minute booking after being let…

Last minute booking after being let down by one of the larger concerns. Great telephone conversation, clear directions, van ready for us and nicely cleaned. Easy paperwork (virtual). Everything about this experience was positive. From start to finish we have nothing but praise for "Anna" at Newark who looked after us.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Anna

Huge thank you to Anna.

Needed a luton-size van to help the kids move home. A quick phone call to JVS resulted in me hiring a van that looked brand new. After a quick demo from Anna on how to operate the tail lift we were away in no time. Completely hassle-free from start to finish - have no hesitation whatsoever recommending these guys.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Anna and her team helped me out whilst…

Anna and her team helped me out whilst I was waiting for my new car

Anna went above and beyond when my satnav took me on an unscheduled tour of the local area and made me late for my collection

Great business

Helpful and Friendly - who can ask for more?

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process, friendly and good value!

JVS were really easy to deal with and were able to hire me a van at extremely short notice. This saved our family holiday due to our own vehicle breaking down at the last moment! The collection and return process was smooth and friendly. I can thoroughly recommend Just Vehicle Solutions!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

My partner and I moved home at the…

My partner and I moved home at the beginning of this year, and at short notice i rang Just Vehicle Solutions.
We found Anna at the Newark branch extremely helpful and accommodating to our needs.
She has a very kind, warm and welcoming demeanour and was a pleasure to deal with, helping to make our move as stress free as possible.

We wouldn't hesitate in using JVS again or recommending them to our friends.

Thanks again Anna at JVS 😁

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Pleasant & Professional

At short notice I required a van. Made a phone call and from there within an hour I was sorted. They were very professional and had the time to be pleasant at the same time. Highly recommended.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Just had vechile number 13 from these…

Just had vechile number 13 from these guys as always a top service by a top team. All I can do is recommend these guys they have looked after me for years for my commercial and private vehicles. Thanks again just vehicle solutions!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

I have hired a car from Just Vehicle…

I have hired a car from Just Vehicle Solutions several times recently. The team are helpful and professional and the cars are clean and reliable. A good experience every time. I will definitely use them again if I need a hire car.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Well what can I say other than hassle free straight forward to deal with
Nothing is to much trouble for these guys
Would without a doubt recommend them like look forward to seeing what they have to offer in 6 months when I renew

August 19, 2024
Unprompted review

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