Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’d like to thank Rob again for providing excellent customer service. He kept us updated throughout the whole process, which made everything smooth and stress-free. I would definitely recommend th... See more
Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more
Very accommodating and excellent value. Cars are quite new so for the cost, it's worth it. The pre-inspection as well was thorough and some marks/scratches were picked up before handover which is nice... See more
Company details
Written by the company
Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...
Contact info
NG24 2EU, Newark, United Kingdom
- justvehicle.solutions
4.9
Excellent
300 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
all staff were exceptional
all staff were exceptional
and delivered the car worn a couple of hours
June 17, 2025
Great service again would recommend to…
Great service again would recommend to anyone requiring to hire a car staff friendly and more than willing to help.
June 4, 2025
If I could give 6 stars I would
If I could give 6 stars I would. Smooth process, Rob was brilliant! Couldn’t recommend more. Thanks again.
June 9, 2025
Unprompted review
I am afraid I give 4 stars only because…
I am afraid I give 4 stars only because the van I rented was not prepared properly - dirty inside and outside. The staff was very kind and helpful.
June 4, 2025
Reply from Just Vehicle Solutions
Hi Andy.
Thanks for your feedback.
We're sorry to hear that you weren't completely satisfied with the service you received.
Having looked into the issue, it appears that we originally expected the vehicle to be collected at 4.00pm instead of 2.00pm. This meant that the team didn't have as long as anticipated to prepare the vehicle for you.
If this was an oversight on our part, then please accept our apologies.
We take customer service and satisfaction very seriously, and we would love the opportunity to make it up to you, and regain your trust. We’d like to offer you a 15% discount on your next vehicle hire, so next time you need a vehicle, pop and see us and we’ll make sure the discount is applied.
Kind regards
The JVS Team
Very smooth and easy process
Very smooth and easy process and had a car available at short notice! The staff were all very helpful, friendly and made everything as simple as possible. The car was exactly what I needed and really saved the day as I needed a car for the weekend. Would highly recommend and would definitely use again.
May 29, 2025
Unprompted review
Very good service and support
Very good service and support. When I had a slight problem with the car they emailed me back straight away even though it was a bank holiday weekend. Very helpful and friendly staff.
May 23, 2025
Easy to organise and very transparent…
Easy to organise and very transparent agreement. Staff really helpful and prices were great too
May 28, 2025
This company is a breath of fresh air
This company is a breath of fresh air, it’s like working with family. No unnecessary red tape, no worrying that they are going to look for reasons to charge more, hugely flexible. I can’t point at anything but praise. Anna is my contact there and the person who made my experience what it was!
May 28, 2025
Great car, easy to hire.
Great car, and the process of hiring and returning was very smooth. Would recommend.
May 15, 2025
Excellent car hire experience
Very accommodating and excellent value. Cars are quite new so for the cost, it's worth it. The pre-inspection as well was thorough and some marks/scratches were picked up before handover which is nice to see as many hire companies will only record marks or scratches if you point them out yourself.
May 15, 2025
Great staff
Really friendly staff and always helpful, vehicles are in great condition and would recommend this company to anyone.
May 16, 2025
Unprompted review
Just a easy friendly process
Just a easy friendly process. The pricing and details were accurate and informative after my initial enquiry. After checking other options JVS offered the best deal for my needs. When I came to hire my vehicle and return the vehicle the process and all the staff were friendly and efficient, I would definitely use again if needed
April 25, 2025
This guys are GREAT !!
May 8, 2025
Brilliant service and friendly helpful staff.
Brilliant service the team sorted a car for me in 3 hours, great price too. Would recommend them at any time. Better than using the nationals.
April 14, 2025
Easy to hire a Luton tail lift
Easy to hire a Luton tail lift, friendly staff and convenient
April 3, 2025
Straightforward enough
Straightforward enough, I forgot my ID so he dropped me off so that I could collect it and back to the office again!
Very helpful!
April 3, 2025
Great value and service
April 3, 2025
Outstanding customer service
Great Company.
From many issues with a national branded rent-a-car company, I discovered Just Vehicle Solutions local to me. From the moment I arrived Anna looked after me with awesome customer service. The car was spotless, new and I was demonstrated everything before I drove off!
I had to take the car for an additional day and this wasn't a problem.
On arriving back after my rental the hand over was efficient . If I could give 6 stars I would!
This will become my frequent company for hiring vehicles. GOOD JOB!
March 21, 2025
Unprompted review
If i ever need a hire car i know where to come.
All the staff are really helpful and pleasant. The vehicles they have are very new and spotless.
April 3, 2025
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