Just Vehicle Solutions Reviews 

324
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and simple collection and drop-off processes, as well as the overall smooth and straightforward experience. The staff are frequently described as friendly, helpful, professional, and accommodating, often going above and beyond to assist customers. Many people appreciate the exceptional customer service, noting the clear explanations, personalized approach, and quick response times. Reviewers also find the pricing to be very reasonable and competitive, often cheaper than other companies, with no hidden fees. However, some people were dissatisfied with poor communication and a lack of accountability, experiencing delays that left them without a vehicle. A few other people also felt that some of the company's actions were unprofessional.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the fantastic, first-class, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent, amazing, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and reasonable rates... See more

User experience

People report positive experiences with user experience, consistently describing the process as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired two vans from Just Vechicle Solutions. Their customer service was excellent, being accommodating when we had to change our plans. The collection and drop off process was quick and simple with... See more

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

I have used J.V.S before and they are my go to people if i require a van to move larger items around. I hired a van recently to collect a sofa and the service i get from all at J.V.S is fantastic. Com... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

324 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(324)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a pleasure

It was refreshing to deal with such friendly, helpful and professional people. Anna took the stress out of my van hire. The prices were very reasonable too. I cannot recommend them highly enough!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Hired a Nissan Juke for the weekend

Hired a Nissan Juke for the weekend. It was automatic transmission which i had never driven before. Didn't get the woman's name but she explained everything to me and even offered me a manual transmission car. Overall excellent customer service and not overpriced. I will definitely use this company again and would recommend to anyone. Friendly and professional. 5*.

August 28, 2025
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, Anna could not have been more helpful. She collected us from the local town and then after the rental popped me to the station. The car was an upgrade, almost new and so lovely to drive, I felt very lucky. Thanks a lot guys top job x

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Vehicle was brand new and perfect for our needs. The team went the extra mile by giving us a lift to the station from the shop. A very smooth experience and if I’m ever back in Newark I’ll be stopping in to hire another vehicle.

July 22, 2025
Rated 5 out of 5 stars

Seamless Experience with Great Staff

The entire process was seamless, quick, and met all expected standards. The handling of everything from start to finish was efficient and stress-free. The staff were friendly, helpful, and truly a pleasure to deal with. Highly recommend!

July 4, 2025
Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this place.
I hired a car last Monday as my clutch went in mine. I rang up at 9.00 to book a car and they had delivery the car by 10.00.
The staff I delt with were absolutely lovely and so helpful 😊. If I ever need to hire a car again I will definitely use them again and recommend to all my friends and family.

July 14, 2025

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