Just Vehicle Solutions Reviews 300

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many people highlight the exceptional customer service, noting that the team goes above and beyond to ensure a smooth and stress-free experience, often providing personalized assistance and clear communication. The pricing is also frequently mentioned as reasonable and competitive, with no hidden fees, making the overall user experience very positive. However, some customers were dissatisfied with communication issues and a perceived lack of accountability, leading to disappointment and feeling unsupported. A few other people also felt that the company's approach to resolving issues was unprofessional, citing concerns about how issues were addressed on site and dismissive behavior. Additionally, one reviewer noted that a rented van was not properly prepared.

What people talk about most

Service

Consumers find service to be positive, highlighting the helpfulness, professionalism, and efficiency of the... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Price

Users describe positive interactions with price, consistently finding them competitive and reasonable. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the politeness,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

I’d like to thank Rob again for providing excellent customer service. He kept us updated throughout the whole process, which made everything smooth and stress-free. I would definitely recommend th... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Very accommodating and excellent value. Cars are quite new so for the cost, it's worth it. The pre-inspection as well was thorough and some marks/scratches were picked up before handover which is nice... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hired a Nissan Juke for the weekend

Hired a Nissan Juke for the weekend. It was automatic transmission which i had never driven before. Didn't get the woman's name but she explained everything to me and even offered me a manual transmission car. Overall excellent customer service and not overpriced. I will definitely use this company again and would recommend to anyone. Friendly and professional. 5*.

August 28, 2025
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, Anna could not have been more helpful. She collected us from the local town and then after the rental popped me to the station. The car was an upgrade, almost new and so lovely to drive, I felt very lucky. Thanks a lot guys top job x

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Vehicle was brand new and perfect for our needs. The team went the extra mile by giving us a lift to the station from the shop. A very smooth experience and if I’m ever back in Newark I’ll be stopping in to hire another vehicle.

July 22, 2025
Rated 5 out of 5 stars

Seamless Experience with Great Staff

The entire process was seamless, quick, and met all expected standards. The handling of everything from start to finish was efficient and stress-free. The staff were friendly, helpful, and truly a pleasure to deal with. Highly recommend!

July 4, 2025
Rated 5 out of 5 stars

I would definitely recommend this…

I would definitely recommend this place.
I hired a car last Monday as my clutch went in mine. I rang up at 9.00 to book a car and they had delivery the car by 10.00.
The staff I delt with were absolutely lovely and so helpful 😊. If I ever need to hire a car again I will definitely use them again and recommend to all my friends and family.

July 14, 2025
Rated 5 out of 5 stars

If you need a hire vehicle I would…

If you need a hire vehicle I would definitely recommend Just Vehicle Hire. An absolute pleasure, no hidden fees straight up company with employees who are polite, friendly, helpful and very professional. I certainly know where I am going in the future, thank you.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Jake Matthews and the team were fantastic, opening on a Saturday morning to allow me to collect the car and collecting me from the station. It was beautifully presented and ready to go as planned, and the communications were excellent as we negotiated a short term lease.

June 23, 2025

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