Just Vehicle Solutions Reviews 300

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the helpful, professional, and friendly staff. Many people highlight the exceptional customer service, noting that the team goes above and beyond to ensure a smooth and stress-free experience, often providing personalized assistance and clear communication. The pricing is also frequently mentioned as reasonable and competitive, with no hidden fees, making the overall user experience very positive. However, some customers were dissatisfied with communication issues and a perceived lack of accountability, leading to disappointment and feeling unsupported. A few other people also felt that the company's approach to resolving issues was unprofessional, citing concerns about how issues were addressed on site and dismissive behavior. Additionally, one reviewer noted that a rented van was not properly prepared.

What people talk about most

Service

Consumers find service to be positive, highlighting the helpfulness, professionalism, and efficiency of the... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Price

Users describe positive interactions with price, consistently finding them competitive and reasonable. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the politeness,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

I’d like to thank Rob again for providing excellent customer service. He kept us updated throughout the whole process, which made everything smooth and stress-free. I would definitely recommend th... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

Very accommodating and excellent value. Cars are quite new so for the cost, it's worth it. The pre-inspection as well was thorough and some marks/scratches were picked up before handover which is nice... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

300 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

100% the best hire experience I’ve ever had!

Recently hired a Van from JVS Newark and I can honestly say it was an experience not to forget & I mean that in the very best sense. It was the easiest Hire vehicle I’ve ever booked, took about 5 minutes, I got a call from Lee the day before (slight problem with a breakdown but had a solution at hand) on the day Lee had all the checks completed and after a quick tour of the van I was on my way! I want to stress that Lee was an absolute pleasure to deal with and I left there feeling very pleased with the service he provided.
Again when I returned the van the process was simple, again Lee was very friendly, polite and professional and nothing was too much bother.
All in all a very pleasant experience and I will definitely be using them again in the near future.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Just Vehicle Solutions - very professional

Everything about Just Vehicle Solutions is very professional. Lee was very welcoming and explained the process clearly and simply.
The vehicle was ideal for the intended purpose and the return checks were thorough and swift.
I'd recommend this Company wholeheartedly.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLANT SERVICE

EXCELLANT SERVICE , NOTHING WAS TOO MUCH TROUBLE AND EVEN WHEN WE SWAPPED VEHICLES IT ALL WENT VERY SMOOTHLY.
WILL DEFO BE USING THESE GUYS AGAIN.*****

October 6, 2025
Rated 5 out of 5 stars

Really good service

Really good service. We needed a van that we could take to France to bring our belongings back and the staff were helpful and knowledgeable. Thank you.

October 6, 2025
Rated 5 out of 5 stars

Such a lovely customer experience

Such a lovely customer experience. As a woman it can be a little bit intimidating entering this kind of environment and I have never felt anything but comfortable and respected. I have hired from here three times now and have had nothing but positive experiences. Highly recommend.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

Probably the best experience I've had…

Probably the best experience I've had when dealing with any business. The online booking was very fast and easy. The customer service was excellent and the car they gave me was really nice and was very clean and was reasonably priced. Would absolutely recommend.

September 8, 2025
Rated 5 out of 5 stars

First class service

Really friendly and helpful and booking was a very simple process - totally recommend them - this was my second time using them and wil not be going anywhere else in the future

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

6 Weeks " worry free" Rental.

My good friend Dean made the booking and set it all up for me.
After a VERY long day/nite of traveling from the west coast USA .... it was a relief to get off the train in Newark and.pick.up my car for my 6 week visit!

Both Anna & Lee were very kind and friendly during the whole rental process.

The car was clean inside & out and was gassed up and ready to go. It never once let me down or gave me any concern the entire 6 weeks!

September 10, 2025
Rated 5 out of 5 stars

Perfection

The team is always willing to help also they do great offers another think is they great when it comes to talk to people they treat their costumers like a part of family. Always happy to hire from them.

September 10, 2025
Rated 5 out of 5 stars

Hired a car at short notice very…

Hired a car at short notice very helpful and friendly, car was great, had a problem with Audio system and they got back to me within the hour to rectify the problem .
Would use them again

September 10, 2025
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. They've helped us out on a number of occasions and have always been happy to help. They're very fast-acting and really fair to deal with. I would highly suggest Just Vehicles. Anna has been amazing

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

It was a pleasure

It was refreshing to deal with such friendly, helpful and professional people. Anna took the stress out of my van hire. The prices were very reasonable too. I cannot recommend them highly enough!

August 29, 2025
Unprompted review

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