Just Vehicle Solutions Reviews 300

Great staff, good location, excellent vehicle.

Fantastic service, great car, highly recommended

Great service and really reasonable price. Would definitely use again and recommend to others

Excellent customer service, no hidden charges or complications. The rice quoted is what we paid and van was great (vw transporter) and very economical.
Lee couldn't have been more helpful very happy with everything.

Fabulous service from start to finish.
Thank you to Lee who looked after me the whole way through - really helped me out during a difficult time

Easy, no hassle car rental. Cheaper than the nationals and no pressure for "extra insurance ".

Prompt, very helpful and a great service given. Staff very friendly nothing to much trouble. Will definitely use again and would recommend to all our friends and family.

Just Vehicle Solutions delivered an excellent service for our business. Rob was incredibly efficient, and the finance approval was quick and hassle-free. The vehicle we collected was brand new and exactly as described. Overall, it was a smooth, straightforward experience, and the 9-month lease is working our perfectly for our needs. Highly recommended.

Lee was extremely helpful both times when I needed a van last minute, excellent service and great prices ⭐️⭐️⭐️⭐️⭐️

Great Service

The booking was easy, price fair and friendly service. I had a query before the booking and was given some extra leaway on the return of the vehicle (which wasn't needed in the end). Would use again and recommend.

Top team in a top business. Great experience from start to finish.

Great customer service. Really pleased they acknowledged my Blur Light Card
Van was clean and very economical

First class service and bent over backwards to help! Thoroughly recommend

Was fast and friendly and very efficient I need a car asap and was really looked after

Great service given by Lee, absolute pleasure and peace of mind in dealing with Just Vehicle Solutions. This was my third time hire and as usual spit and span car. Great Job Team, keep it up.
Thanks,
Eric Ratan Dabdi

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly.
I will definitely be using them again when we move into our new home, and will recommend them to anyone needing to hire a vehicle.

What a great hassle free, cost effective, personal service from everyone at Just Vehicle Solutions. Jake (MD) and his entire Team sourced me a brilliant car that met my needs, on-time, on-budget with a very personal service that I haven't experienced in vehicle hire or leasing before. A polar opposite of the bigger 'corporate' operators in this space.

Thank you Jack & everyone at Just Vehicle Solutions
I will definitely recommend your company to family, friends & professional network

All the best,
Ian

Reply:

I would like to clarify the situation accurately, as the version you have presented is not a fair reflection of events. I have written correspondence that clearly shows I requested a one month extension in advance so that I could continue using the vehicle while I waited for the replacement your team had not yet delivered. This request was refused in writing, and I was informed that the agreement could not be extended. Despite that refusal, I was later told that I was expected to pay for an additional month. This related to a period I had already asked to extend, and that extension was denied. I have full documentation that confirms this. I appreciate that you do not wish to discuss the details publicly. However, to imply that my account is inaccurate, while avoiding the facts, is unfair. I am simply correcting the record based on the evidence I hold.

The situation is straightforward. I was left without a vehicle due to delays on your side. I requested an extension to prevent exactly this outcome. That extension was denied, and I was then instructed to pay for a period I did not agree to and did not cause. Any customer in my position would feel the same way.

I stand by my review and by my experience.

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Reply from Just Vehicle Solutions

17 Oct 2025
Hi Maz,

We’re sorry to hear you feel this way. Having reviewed the situation, there are a few inaccuracies in what’s been said, but we won’t go into detail here.

In over 11 years of trading, we’ve never had anyone continue to use a vehicle for almost a month after their contract ended and expect that period to be free of charge. We always aim to be fair, transparent and easy to deal with, and have built hundreds of positive customer experiences on that approach.

On this occasion, our expectations clearly didn’t align, and we’ve since chosen not to supply further vehicles. We wish Maz Hassan all the best going forward.

Kind Regards
JVS Team

Fantastic company!
Excellent communication and very accommodating.
Would strongly recommend