While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like the messy bun and ponytails match their hair beautifully and look realistic. Many people are impressed with the perfect color match and the ease with which these products help them achieve a stylish look, even for those with thin or fine hair. Reviewers also frequently mention receiving compliments when wearing the products. However, some customers experienced issues with their orders, including receiving incorrect items or problems with order fulfillment. There were also instances where customers found the exchange and return process difficult, particularly when the product color didn't match the website's depiction or the extensions didn't work for their hair type.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality, realistic... See more

Order

Clients share ambiguous opinions on order experiences. While some customers express satisfaction with their... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received a messy bun and just got a long ponytail from Juvabun, both in silver grey and both match my hair beautifully! The ponytail is a clip on and wraps around my mini ponytail and a swatch of h... See more

Rated 5 out of 5 stars

I received my items and they are definitely high quality. Unfortunately, and this is not Juvabun's fault, the color I thought would work didn't. It took a little time to get a hold of someone, but I w... See more

Company replied

Rated 5 out of 5 stars

Initially my package didn't arrive and the tracking # provided showed my package delivered in another state. I believed it wouldn't get resolved. I was wrong. Customer service responded immediately... See more

Company replied

Rated 5 out of 5 stars

Site is very easy to navigate and easy to complete a purchase. Unfortunately I’m returning an item I purchased, but ordered but ordered another.


Company details

  1. Hair Product Store
  2. Hair Extensions Supplier

Written by the company

At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a straight bun and a when I

I ordered a straight bun and when I checked tracking it said shipping label was created for a month. I eventually emailed to find out where my oder was. The only answer I got was we will check with warehouse and when they get back to us we will let you know. I cancelled the order and then ordered again. Apparently that was not the best idea cause I am going through the same thing again. "Waiting on the warehouse to get back to us" after I emailed an inquiry about my order. I can't give a review about the product because I can't seem to get it.

April 21, 2022
Rated 4 out of 5 stars

Love Juvabun..easy..convenient..have…

Love Juvabun..easy..convenient..have purchased several over the last year...but the most recent one..in the last month..when received I was in shock...it (they) purchased 2 of the same color...was just horrible..tangled..knotted...looked worst than my oldest one...very disappointed...may never order again...I work to hard for my money to just waste it on something I won't use....thanks

April 21, 2022
Rated 5 out of 5 stars

Loving my new ponytail

Loving my new ponytail! I started out with a Juvabun and loved that one so decided to try the ponytail…good quality and great color match…good customer service!

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to wear!

I have purchased two Juva Bun products- the messy bun and the ponytail. I love them both and spend less time fixing my hair….but still leave the house looking like I spent time on my hair!

April 17, 2022
Rated 5 out of 5 stars

The first one I bought wasn't quite the…

The first one I bought wasn't quite the right color, but I contacted customer support and was able to exchange it easily. With short hair, I couldn't get a cute messy bun, but now it's perfect every time.

April 16, 2022
Rated 5 out of 5 stars

I love my new messy bun

I love my new messy bun. It looks so natural and matches my hair exactly! Beyond that is is so comfortable to wear that I barely know it's there!!

April 16, 2022
Rated 1 out of 5 stars

Yet to receive my product but disappointed with customer service

Yet to receive my product. Have seen 4 promotions and feel like I did not get the best price. And after two calls to customer service, I am frustrated and feel like I did not get any support. My last bun snapped but I still took a leap and ordered again. I hope that I will be satisfied but I will not likely order again. I don’t feel like a valued customer.

April 15, 2022
Rated 5 out of 5 stars

Messy Bun

I am very pleased with the salt and pepper messy bun I received. It is easy to use, the color is perfect and the soft curls can be placed all around my own hair while in a wrapped ponytail to make it look perfectly natural. The order process was simple and I received notices with tracking until its arrival. I ordered two and got a discount on the second messy bun, so I am very happy. They come in their own storage zip bag, too.

April 15, 2022
Rated 5 out of 5 stars

I love Juvabun

I love Juvabun. I ordered the wrong color. They handle it immediately even though it was my mistake. Great customer service which is rare now days. I even had issues on my end with the exchange. They didn't get upset they helped me fix it.

April 15, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look