I received a messy bun and just got a long ponytail from Juvabun, both in silver grey and both match my hair beautifully! The ponytail is a clip on and wraps around my mini ponytail and a swatch of h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received my items and they are definitely high quality. Unfortunately, and this is not Juvabun's fault, the color I thought would work didn't. It took a little time to get a hold of someone, but I w... See more
Company replied
Initially my package didn't arrive and the tracking # provided showed my package delivered in another state. I believed it wouldn't get resolved. I was wrong. Customer service responded immediately... See more
Company replied
Site is very easy to navigate and easy to complete a purchase. Unfortunately I’m returning an item I purchased, but ordered but ordered another.
Company details
Written by the company
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Contact info
United States
- juvabun.com
4.4
Excellent
312 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall this is an awesome product..I…
Overall this is an awesome product..I just wish the elastic was a bit stretchier☺️
November 10, 2024
Unprompted review
Reply from Juvabun
Thank you so much for your feedback! 😊 We're thrilled that you're enjoying the product overall. We really appreciate hearing your thoughts about the elastic, and we’ll definitely take it into consideration for future updates. If there's anything else we can help you with, feel free to reach out. Happy adventures!
Great product
I love my JuvaBun topper. Love the quality and hair color. The topper makes me feel pretty. A bit younger. I think it’s great and will encourage my sisters and friends to buy from JuvaBun. I will certainly continue to buy from JuvaBun. Already have another product in mind!!!!
October 14, 2024
Unprompted review
Reply from Juvabun
Thank you so much for your kind words! We're thrilled to hear that you're loving your JuvaBun topper and that it makes you feel confident and beautiful. We appreciate your support and recommendation to your sisters and friends! If you ever need help with your next purchase, we're here for you!
DEFECTIVE CLIP. LONG, INVOLVED RETURN POLICY.
The claw clip ponytail I ordered was defective. The claw clip wouldn’t open with any amount of pressure. When I complained, they gave me long and involved instructions how to proceed with their return policy.
This is all for an item that was defective and utterly useless, and their fault in the first place. I just threw it in the trash and chalked it up to lesson learned. (Of course, that’s what they were counting on. That’s why they make it so difficult.)
Lesson Learned: Don’t buy from any place but AMAZON or another reputable business, a company that stands behind their products, with easy returns.
AFTER READING YOUR RESPONSE:
Thanks, but no thanks. I don’t want ANOTHER defective, poor-quality product. You’re wasting my time. Don’t contact me again.
October 5, 2024
Unprompted review
Reply from Juvabun
Hello Rachel,
Thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced with the claw clip ponytail. This is certainly not the kind of experience we aim to provide.
To make things right, we’d love to offer you a free replacement right away, no need to go through the return process. We want to ensure that you receive a product that meets our quality standards.
Please confirm your shipping address, and we’ll send the replacement immediately.
Thank you for your understanding and patience, and we look forward to making this right for you.
Best regards,
JUVABUN
Messy buns, ponies, bangs and accessories
I used these hairpieces to transition to my natural hair color (light gray) during the pandemic. I have been using them almost daily for 3-4 years. I should own stock
in the company as I own sooo many pieces. ALWAYS get complimented on my soft beautiful hair. Just because I’m getting older doesn’t mean I don’t want to look classy or elegant. They are quick to put on and go rule the day. TY Juva Bun for making me feel beautiful ❤️
October 8, 2024
Unprompted review
Reply from Juvabun
Wow, thank you so much for your amazing feedback! We're thrilled to hear that our hairpieces have been a part of your journey and helped you transition so beautifully to your natural light gray hair. Your kind words about feeling classy and elegant are exactly why we do what we do—to help our customers feel confident and beautiful, no matter their stage in life.
We're so glad you love our products, and we truly appreciate your loyalty over the years. If there’s ever anything you need or a new style you’re looking to try, don’t hesitate to reach out. You deserve to rule the day in style!
Thank you for being such a valued part of the JuvaBun family! ❤️
Perfect color match
The website is user friendly. The order process was easy. I received my beach wave 12” ponytail extension quickly and love it. It’s a perfect match to my hair. I’m traveling soon and it will be great for those days I don’t want to do anything to my hair. Thank you JuvaBun!
July 30, 2024
Unprompted review
Reply from Juvabun
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving your new 12” beach wave ponytail extension and that it’s a perfect match for your hair. It's great to know that our website and order process met your expectations and that your order arrived quickly.
We hope your new ponytail will be a fabulous addition to your travels, making those easy, breezy hair days even better. If you need anything else or have any more feedback, don’t hesitate to reach out. Enjoy your travels, and thank you for choosing JuvaBun!
Best regards,
Renee
Customer Service Team
Great color match!
July 24, 2024
Unprompted review
Reply from Juvabun
Thanks for your feedback! We’re so glad to hear that the color is a great match. If you need anything else, feel free to reach out. Enjoy your new look!
Best,
Juvabun
Customer Service Team
I ordered several pieces from Juvabun…
I ordered several pieces from Juvabun and I love them all. They match my hair color perfectly and I get tons of compliments when I wear my different pieces. Delivery was a little longer than I expected, but that's ok. The pieces were packed well and all is good! I will definitely be ordering from them again.
July 23, 2024
Unprompted review
Reply from Juvabun
Hi Lynda,
Thank you so much for your kind words and for being a loyal JuvaBun customer! We’re thrilled to hear that you love all the pieces you ordered and that they match your hair perfectly. It’s wonderful to know you’re getting lots of compliments!
We apologize for the longer delivery time and appreciate your understanding. We’re glad to hear everything arrived well-packed and in great condition.
We look forward to serving you again soon. If you ever need assistance or have any questions, don’t hesitate to reach out. Thanks for choosing JuvaBun!
Best regards,
Juvabun
Customer Service Team
Juvabun Hair
I love everything I have purchased from Juvabun! I go lighter with my hair in the summer so I have my summer add ons and my darker winter add ons. They are all perfect matches to my color and add such an extra nice touch to my hair. My favorite is the claw clip wavy ponytail extension. Love it! Clip my hair up and go!
July 22, 2024
Unprompted review
Reply from Juvabun
We’re absolutely delighted to hear how much you love everything you’ve purchased from JuvaBun! It’s great to know that you have your perfect summer and winter add-ons, and that they match your hair color so well.
We’re especially thrilled that the claw clip wavy ponytail extension is your favorite! It sounds like it’s making your hair routine a breeze—just clip and go!
Thank you for sharing your experience with us. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again soon!
The messy bun is larger than what I…
The messy bun is larger than what I thought. It still match my vision though.
July 20, 2024
Unprompted review
Reply from Juvabun
Thank you for your feedback! We’re glad to hear that the messy bun still matches your vision, even if it was a bit larger than expected. If you ever need any tips on styling it or have any other questions, we’re here to help!
Enjoy your new look, and thanks for choosing JuvaBun!
Soft, beautiful, and excellent quality!
Love,love, love Juvabun products! I have ponytail extensions in 3 different lengths. The color is a perfect match and always excellent quality. I have a hard time growing my hair, and so I really love the ease of use with these extensions. Just clip in and go! They are beautiful and so soft!
July 7, 2024
Unprompted review
I have owned many Juva Bun products
I have owned many Juva Bun products. I lost my hair due to chemotherapy and as I was growing it back I used the messy buns to add a little something to my hair. I had a few different colors and loved them all. Now I have let my color go natural, salt and pepper. I recently got the beach waves claw clip hair piece. It's a perfect color match! Great piece. I just don't have a lot of strength in my hands anymore so the clip being a bit strong (which is a good thing) is a little tough for me. I wish I had gotten the messy buns with the elastic instead. You won't be disappointed at all! Definitely try them! So fun!
June 25, 2024
Unprompted review
Late delivery
I ordered because this company promised I would get my product in 4-7 days. It was for a special occasion. My order arrived AFTER the occasion, so I waited 10 days in all.
June 15, 2024
Unprompted review
Beautiful extensions!
Juvabun products are fabulous! The hair extensions are of highest quality. The color that I chose matched perfectly with my own natural color. Extensions are believable. They blend perfectly with one owns hair.
June 17, 2024
Unprompted review
Reply from Juvabun
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our Juvabun products and that the hair extensions met your expectations. It's great to know that the color you chose matched perfectly with your natural hair and that the extensions blend seamlessly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your fabulous new look!
Great company the products i have…
Great company the products i have ordered has been great quality
Only issue is managing to get correct color and exchanging or getting a refund.
I will continue to order
June 17, 2024
Unprompted review
Reply from Juvabun
Thank you for your feedback! We're delighted to hear that you're pleased with the quality of our products. We apologize for any inconvenience you've experienced with color matching and the exchange/refund process. Your satisfaction is our priority, and we're here to help. Please reach out to our customer service team, and we'll assist you in resolving any issues promptly. We appreciate your continued support and look forward to serving you again!
For a Quick Hair Fix
If you need a quick fix, Juvabun is for you!! I have never been disappointed!
June 6, 2024
Unprompted review
Reply from Juvabun
Thank you for your fantastic feedback! We're thrilled to hear that Juvabun has consistently met your expectations and provided the quick fix you needed. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support!
Obsessed
I am obsessed with Juvabun hair accessories! I first bought the messy bun and can wear it lower for a more casual look or higher on my head for a formal event. It took me 3 minutes to do my hair for a gala and 2 of those minutes was putting my hair up in a ponytail and fixing it just right. The bun wrapped around quickly and I was able to gently comb it to make sure it fell into place. My partner had no idea it wasn't my hair. He thought I had it done at the salon.
I liked the messy bun so much, I bought the beachwave ponytail. It's SO EASY to clip on! I have longer hair and it's really straight, so I can't just pull it into a pony tail with the ponytail clip. You can see the straight hair underneath. So I pull it into a soft bun and clip the ponytail over it. Instant body, height, and curly!
I just bought the bangs so I'm excited to try them. I don't want to commit to cutting my bangs, but this will allow me to have a different look every once in a while.
June 8, 2024
Unprompted review
Reply from Juvabun
Thank you so much for your enthusiastic feedback! We're thrilled to hear how much you love Juvabun hair accessories. It's wonderful that the messy bun has become a versatile staple for both casual and formal events, and we're glad it was so easy and quick for you to use. It's great to know your partner was impressed too!
We're also delighted that you found the beachwave ponytail to be an easy and effective way to add body, height, and curls to your look. Your tips on how you use it with longer, straight hair will surely help others.
We're excited for you to try the bangs and hope they give you the new look you're aiming for without the commitment. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for being a valued Juvabun customer!
Love my JuvaBuns
I had a great experience from the start. My first order, the JuvaBun Messy bun, matched perfectly. It was so cute on, I started ordering other pieces. I find that I love each new piece, more than the last! I’ve gotten so many compliments, that I’ve started wearing my JuvaBuns every day. It’s really nice to get a little lift!
June 1, 2024
Unprompted review
Reply from Juvabun
Hi Charlyn,
Thank you so much for your delightful feedback! We're thrilled to hear that you've had such a positive experience with your JuvaBuns right from the start.
It's wonderful to know that your JuvaBun Messy bun matched perfectly and that you're enjoying each new piece even more. Your compliments and enthusiasm mean a lot to us, and we’re happy that our products are giving you that extra lift and confidence every day.
Your satisfaction and the compliments you receive are the best rewards for us. If you ever need any assistance or have questions, please don't hesitate to reach out. We're always here to help and ensure you continue loving your JuvaBuns.
The first one I ordered was not right…
The first one I ordered was not right for me. I contacted Juvabun and they immediately took care of me. The first one was great, but just not right for me. They made the return extremely easy. Will certainly buy again!
May 13, 2024
Unprompted review
Reply from Juvabun
Hi Kathy. Thank you for sharing your experience with us. We appreciate your understanding and patience regarding your first order. We're glad to hear that our team was able to promptly assist you and make the return process smooth and hassle-free.
It's wonderful to know that despite the initial mismatch, you were satisfied with our service and that you plan to purchase from us again. Your trust and support mean a lot to us.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to ensure you have the best experience possible.
Best regards,
JuvaBun
So many reasons I love my topper
Excellent color match. Very easy to attach. And I find that my topper is not only not hot, it seems to act as insulation when the weather is warm. And it covers my severely receding hairline well.
May 9, 2024
Unprompted review
Reply from Juvabun
Hello. Thank you so much for your wonderful feedback! We're delighted to hear that your topper has exceeded your expectations in so many ways.
It's great to know that the color match is perfect for you and that you find it easy to attach. We're especially pleased that your topper provides comfort and insulation, keeping you cool in warm weather. Knowing that it effectively covers your receding hairline and boosts your confidence means a lot to us.
Your satisfaction is our top priority, and your kind words motivate us to continue providing high-quality products and services. If you ever have any questions or need further assistance, please don't hesitate to reach out.
I ordered my first piece from Juvabun…
I ordered my first piece from Juvabun and I loved the color!! The hair feels amazing and looks amazing! So I was hooked and I bought 3 more pieces! I have told everyone about these and will be singing your praises every time I get a compliment!! The quality is fantastic!!
May 1, 2024
Unprompted review
Reply from Juvabun
Thank you so much for your wonderful review and feedback! We're thrilled to hear that you loved the color and feel of your first piece from Juvabun, and that you've become a repeat customer with four pieces now!
We're also grateful for your enthusiasm in sharing your experience with others. Your positive word-of-mouth is invaluable to us, and we're thrilled to know that you'll be spreading the word about our products.
We're proud to hear that you've received fantastic quality from our products, and we'll continue to work hard to ensure that every piece meets our high standards.
Thank you again for your loyalty and for being an amazing customer! We're looking forward to serving you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.