I wanted to gift my nephew some Juventus clothes, but the order never arrived. The courier was terrible (Poste Italiane) there was no direct tracking, no way to manage the delivery or make changes. A... See more
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No answers from customer service. My order is over 1 month late from promised. Juvestore used to work but this is total crap. I can understand late deliveries but i cant understand that you dont an... See more
Order for three T-shirts and shorts placed and paid for on August 13, 2024 (WJUV33834) – birthday gift. And since then, nothing has happened. Declared delivery time – up to 8 days. Two weeks ha... See more
I ordered a jersey begin july, 2 weeks ago I recieved a mail from juventus store that the package has been delivered, it was not. UPS delivery is a complete nightmare. Supposed to be delivered today,... See more
Company details
Information provided by various external sources
Lo store online ufficiale della Juventus
Contact info
Italy
- juvestore.com
1.3
Bad
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Semi-good quality
The Adidas jersey isn't as good as the nike ones, the copa italia patch is already peeling off and it just does not seem worth 120 dollars
September 2, 2015
Unprompted review
Reply from JuveStore.com
Dear customer,
we already answered you through our customer care.
Regards.
Juvestore
Forza Juve Forza Juvestore
Everytime i order from Juvestore, i can't wait to get my hands on them. Great quality great products great emotions.
Fino Alla Fine
Forza Juventus
Grazie
September 2, 2015
Unprompted review
JERSEY NOT RECEIVED
I have NEVER received the Pogba's jersey I ordered...
However my account has been debited (-112€)...
I wrote 2 e-mail to the customers' services but they NEVER answer me.
I'm very upset... That is a unacceptable experience, I will never deal with the Juve again.
September 2, 2015
Unprompted review
Reply from JuveStore.com
Dear customer,
a UPS search file was opened and we contacted you through our customer care service.
You wil be updated when the file ends.
Regards.
Juvestore
Thanks a lot
Im an usual buyer from your web site and I have nothing to complaint I'm very happy, I'm as well very happy when I recevie the email with the offer: shipment for free, I'm Italian but I'm living in Dubai and I love Juventus, but thanks to your very good service I feel more close to home. Thanks a lot
September 2, 2015
Unprompted review
Great service and product
Excellent service and product. Fast and easy international delivery
September 2, 2015
Unprompted review
Awesome customer service
The package arrived super fast. Safe to say I live in on the West Coast of the US, and from the time I placed the order and got the parcel was around 7 business days.
I'm definitely going to be placing more orders in the future.
Thanks!
Forza Juve!
September 2, 2015
Unprompted review
Best place to buy merchandise
I'm overseas but I always get my deliveries fast! Plus it's my favorite team!
September 2, 2015
Unprompted review
No problems
Quite fast delivery, and I didn't pay any extra taxes like I did last time.
September 2, 2015
Unprompted review
Worst online shopping experience I have ever had
Shop in juvenstore is the worst online shopping experiences I have ever had. My husband is a super juvenitini. I wanted to by him a customized jersey and shorts for his birthday. After registering on the webpage, I got to know that there's a 10% off for new customers but I could not find the code. I called customer service requesting the code three times and the representative was not professional at all, she heard that I'm only speaking English she asked me to call back again after 5:00pm Italy time. I called and an English speaking man answered. I requested the code but he did not answer my question and only telling me to send an email. WHAT I NEED IS ONLY THE CODE!!!!!!!IT'S ONLY ONE WORD!!!!!!! I sent an email immediately after the call but there was No reply. I called again, it was the same lady who told me to call back after 5 or send them an email. I was telling that I have done both and she directly hung up on me!!! It is sooo rude!!!!!!This is how you do customer service!! The birthday was coming and I could not wait so I placed the order without the code. Meanwhile I sent another email stating about the situation and requesting the customer service help me apply the code manually. Finally I got a reply telling me about the code and it's not possible to apply it for me for the existing order. I got an other €10 to use for my next order but I WILL NEVER BUY ANYTHING FROM THIS WEBSITE AGAIN!!! BTW, I placed the order on July 10th and only got it on July 21st and missed my husband's birthday....
September 2, 2015
Unprompted review
Juve <3
Incredible fast delivery, easy shopping! Good prices and products!
September 2, 2015
Unprompted review
Excellent product and service
Great shopping experience. Friendly customer service and fast delivery.
September 2, 2015
Unprompted review
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