Awful mess of a service indeed. Watch was sent back, I was charged for parts which weren't defective, came back still unfixed correctly. Had to send it back again, got sent to Junghans in Ge... See more
Company replied
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See what reviewers are saying
I am a watch repairer in Somerset and needed some parts for a high end Swiss watch (Eberhard) for a customer. The factory wouldn't even answer my emails but I got Jon Vincent's contact details and th... See more
JVM really excelled themselves from the neat packaging they send you to put your pride and joy in and send it back. The attention to detail displayed was superb, the watch came back looking like new,... See more
Company replied
The watch was returned after repair it kept good time for around 2 weeks and then had the same fault it also hadn't been resealed correctly. Returned it to Vincent and when I got it back it ran for... See more
Company replied
Company details
Information provided by various external sources
JON offers a premium repair service from our state of the art accredited workshop.
Contact info
108 Cadzow Street, ML3 6HP, Hamilton, South Lanarkshire, United Kingdom
- +44 (0)1698 891289
- info@jvwatchmakers.com
- jvwatchmakers.com
4.0
Great
113 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great service, great value and nice people.
Jon Vincent serviced my gents Longines Master series watch. I live in Suffolk but decided to put my beloved Longines in the hands of a company in Scotland that I had never heard of. They were brilliant. I communicated by phone and email to get an estimate of cost then posted my watch via insured Royal Mail. After a few weeks I received a call to say it was ready, paid the bill, which I thought was very reasonable, and my watch arrived soon after. The watch is still working perfectly. I will use Jon Vincent again. Thanks.
November 24, 2014
Unprompted review
Reply from JON
Paul, thank you very much for taking the time to review our service. We take great pride in hearing that our customers are delighted with their watch repair. If there is anything else we can ever help you with please do not hesitate to get in touch.
With Goodwill
Jon Vincent Watchmakers
The service, the product and the price were all excellent.
I had my Edox Incabloc watch repaired and refaced. It was done quickly, cheaply and very effectively. The watch now looks great and functions perfectly. Thank you Jon Vincent.
November 19, 2014
Unprompted review
Reply from JON
Mr Wotton, great to hear from you and thank you for taking the time to post these kind words. We are delighted that you are happy with your repair. If we can ever be of service in the future please do not hesitate to get in touch.
With Goodwill
Jon Vincent Watchmakers
Service was okay, but not better than okay.
My overall feeling is that I was the one who had to be active in obtaining updates on progress. I was disappointed that I did not receive any form of written guarantee when my watch was returned to me after repair.
November 18, 2014
Unprompted review
Reply from JON
Mr Waugh, we truly appreciate you taking the time to leave us feedback on your service experience with us.
We are as disappointed as you are that you had to actively seek updates from us regarding your watch repair. We have recently restructured our business operations to ensure that our customers receive regular updates at every stage of the repair process. We apologise profusely that we failed to provide you with such. With regards to the written guarantee we have been rebranding the company and our cards were outdated at the time, we will send one out to you in the post.
With Goodwill
Jon Vincent Watchmakers
Tick Tock they're the tops
Great service, very speedy delivery, job done as described and price exactly what they said.
November 18, 2014
Unprompted review
Reply from JON
Mr Daly, thank you for taking time out of your day to leave us such great feedback. Your review heading gave us all a good laugh :-) If we can ever be of service again you know where to find us.
With Goodwill
Jon Vincent Watchmakers
Excellent service
Would recommend anyone that requires a watch to be repaired recommend first class, my husbands watch was bought abroad and Jon Vincent were the approved dealers had reservations as I lived in Hampshire watch and back like the day we had bought it outstanding
November 17, 2014
Unprompted review
Reply from JON
Chris, we really appreciate you taking the time to leave us such excellent feedback. We understand how difficult it must be for our customers to trust a company with their precious timepiece so far from their home but we are absolutely delighted you chose to send your holiday gift to us. If there is anything else we can ever assist you with in the future, please do not hesitate to get in touch.
With Goodwill
Jon Vincent Watchmakers
Great, friendly service!
I had put off sending my watch off all the way to Glasgow for 2 years. When I finally got my act together the service was really fast friendly and happily reasonably priced. Wish I had t waited so long to do it.
November 17, 2014
Unprompted review
Reply from JON
Elise, thank you kindly for such positive feedback. We appreciate how busy life keeps us and getting your watch repaired can often slip down the priorities so we are very glad you got round to sending us your watch. We try to make it as easy as possible for our customers to have their watches repaired which is why we have introduced a free collection and delivery service via courier to your home or place of work. So if you ever require our service again in the future you won't have to leave it for an additional two years :-)
With Goodwill
Jon Vincent Watchmakers
Always done a good job
Quick, efficient with an estimate back very quickly. Honour warantee with no quibble. Excellent all round service.
November 17, 2014
Unprompted review
Reply from JON
Mr Cotton, we are delighted that you were happy with our service. It really gives our team a lift to receive positive feedback from a happy customer. Please do not hesitate to reach out to us if we can ever be of service again.
With Goodwill
Jon Vinent Watchmakers
Excellent service from start to finish
I had my Rolex serviced with Jon Vincent and was delighted with their attentive service. They kept me up to date with how things were progressing and delivered my watch back to me looking brand new. Would highly recommend.
November 17, 2014
Unprompted review
Reply from JON
Mr Ellis, thank you for your kind words. We are delighted to hear you are happy with your Rolex service. It gives us all great job satisfaction to hear from another happy customer. If you ever require our service again in the future please do not hesitate to get in touch.
With Goodwill
Jon Vincent Watchmakers
Great to deal with.
They repaired my Junghans Mega Solar promptly and at a reasonable price.
November 17, 2014
Unprompted review
Reply from JON
Peter, great to hear from you and thank you kindly for your positive feedback. If we can ever be of assistance to you again please do not hesitate to reach out to us.
With Goodwill
Jon Vincent Watchmakers
Excellent service.
My watch was repaired very professionally and returned to me in perfect working order..
November 17, 2014
Unprompted review
Reply from JON
Graham, thank you for taking the time to leave such positive feedback, we really appreciate it. If we can ever be of service to you again please do not hesitate to get in touch.
With Goodwill
Jon Vincent Watchmakers
Did an OK job but the the time was incorrect.
Unfortunately the only place in the UK that will replace my watch battery so no choice available. They replaced the battery but when I got it back the time was an hour out. It took some fiddling for me to correct it.
November 17, 2014
Unprompted review
Reply from JON
Mr Galloway, thank you for taking the time to leave us feedback, we really appreciate it. We understand how frustrating it is to have to fiddle about with your watch to set the time, however our repairs go through quality checks before they are returned to our customers so what we believe has happened is it has reset itself in transit. Your particular watch is radio controlled from Germany and due to the lack of sunlight during transit it possibly reset itself to European time. If we can ever be of assistance again please do not hesitate to get in touch.
With Goodwill
Jon Vincent Watchmakers
Excellent work.
2 old watches renovated.
Great work, both now in perfect working order.
Had to chase up a bit, but charming staff made it easy.
Would not hesitate to use again.
Recommended.
November 17, 2014
Unprompted review
Reply from JON
Ted, we really appreciate you taking the time to leave us such positive feedback. While we are delighted that you were happy with your watch renovations we are very disappointed that you had to take the lead in communications with us. We have recently restructured our business operations to ensure that our customers receive regular updates at every stage of the repair process. We apologise that in this instance we didn't provide you with that. If we can ever be of assistance to you again please do not hesitate to get in touch.
With Goodwill
Jon Vincent Watchmakers
Awful
Awful mess of a service indeed.
Watch was sent back, I was charged for parts which weren't defective, came back still unfixed correctly. Had to send it back again, got sent to Junghans in Germany again, charged a lot of money and, my postage was never refunded which had been promised to me by JV.
So a watch my wife bought me for my wedding I actually had on my wrist for about 4 weeks in that 6 months it was being banded about with JV.
I had to work with the sole (one person) Junghans UK rep involved and the initial retailer, absolute mess, bad communications throughout.
November 17, 2014
Unprompted review
Reply from JON
We acknowledge receipt of your comments and we respectfully reply as follows.
In clarification: at no time did Jon Vincent Watchmakers carry out any work on your watch: it was still under manufacturers guarantee at the time and all work was conducted by the manufacturer in Germany.
Therefore, due to the fact that Jon Vincent Watchmakers neither sold you nor repaired your watch we feel that your 1* review of us is tantamount to “shooting the messenger”, that you are being economical with the truth, and that your comments are frankly disingenuous.
Mr Clement, in terms of your watch being “banded about” by ourselves, we do not treat our client’s watches with the disrespect that would be inferred from this language. At all times we handled your watch with care and respect.
As I clarified above, all diagnosis and subsequent repair of your watch was conducted by the manufacturer in Germany. At all stages their findings were accurately relayed to you, which you accepted and willingly paid for the repair.
As to why the manufacturer deemed this repair not liable by the manufacturers guarantee and charged you for the repair and parts I can only quote them “we found that the glass was damaged by external influences. As a result, damage to the gait has changed (clock going strong after, -4 seconds per day), so also a Regulage [sic] must be made.” Therefore your watch was given a new glass and the movement was regulated to put it back into working order. For this work the manufacturer advised us to charge you 109.25EUR which at the time equated to approx £90, which as I said above you duly accepted and paid.
You did indeed return the watch to us and we forwarded it once more to the manufacturer in Germany. We are led to believe that after protracted discussions between yourself, the manufacturers UK distributor and the retailer whom sold you the watch, you received compensation from all concerned.
With regards to your postage being refunded: for an under guarantee repair you are liable for the postage on the first occasion, if you have to subsequently return the watch then postage will be refunded by the manufacturer. As the manufacturer deemed this not to qualify as an under guarantee repair at the outset there does not seem to be an obligation on their part, or ours, to refund you the postage.
We here at Jon Vincent Watchmakers are experienced enough to admit when we have not fulfilled our role to the best of our abilities. On this occasion however we cannot accept your critique as we feel it is wholly misplaced.
With Goodwill
Jon Vincent Watchmakers
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