My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
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Popped down on Saturday afternoon to browse and ended up buying! Ash was very courteous, polite, professional and didn't make me feel pressured to buy. Dealing with finance was a breeze and handled p... See more
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Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... See more
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Company details
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.4
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
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AVOID AVOID AVOID!!
AVOID AVOID AVOID!!!
I'm sure they seem great, if your car has no issues. However, I purchased a car which immediately developed problems.
Now having to to through small claims court, have been without a car for 2 months, the whole experience has been incredibly stressful.
WARNING - look thoroughly at the WARRANTY - it is not as great as it would seem - max £1000 per claim and a lot of things aren't covered at all.
April 6, 2026
Unprompted review
Reply from JW Autos
Hi Emma,
We are very sorry to hear about your experience and the stress this situation has caused you.
We always aim to provide a high standard of service to all our customers, and ensure all vehicles are supplied as described, with warranty terms clearly outlined at the point of sale. We understand your concerns regarding the warranty and appreciate that this can be frustrating.
As this matter is now subject to legal proceedingss, it would be inappropriate for us to comment further on the specific details within this public forum. We will, of course, address all points fully through the appropriate legal process.
Regards,
JW Autos
Welcoming and friendly
Fantastic experience here, everyone we encountered was friendly and helpful, Ash in particular was very attentive
April 6, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Ash and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very good service 😍
March 31, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Easy from start to finish.bought my car…
Easy from start to finish.bought my car here and was very proffesional and helpful..would recommend. All staff very friendly.
April 3, 2026
Reply from JW Autos
We really appreciate you taking the time to leave us such positive feedback! It’s fantastic to hear you had a great experience with us.
If there’s anything else we can do for you, now or in the future, just let us know—we’re always happy to help. Looking forward to seeing you again!
Thanks again,
JW Autos
Excellent service throughout and very…
Excellent service throughout and very attentive and informative staff.
April 3, 2026
Reply from JW Autos
We really appreciate you taking the time to leave us such positive feedback! It’s fantastic to hear you had a great experience with us.
If there’s anything else we can do for you, now or in the future, just let us know—we’re always happy to help. Looking forward to seeing you again!
Thanks again,
JW Autos
Had a good experience with JW autos
Had a good experience with JW autos, Louie who was dealing with me was brilliant from start to finish he treated my wife and myself very professionally can’t speak highly enough of him. Thanks Louie 👌
March 31, 2026
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us, we'll make sure to pass on your kind words to Louie!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
So today was my bday and the employees…
So today was my bday and the employees let me take photo with the lambo out side which is very kind of them definitely shop here
March 26, 2026
Unprompted review
Reply from JW Autos
We hope you had a great birthday!
All The Best,
JW Autos Team
Very informative staff very experienced…
Very informative staff very experienced and sold me a lovely car which matched my needs
March 12, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
The fella I was working with (Louis)…
The fella I was working with (Louis) was extremely helpful and made the process as easy as could be. 10/10, would highly recommend.
March 22, 2026
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us and we will pass on your kind words to Louie!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
The sales lady was quite argumentative…
The sales lady was quite argumentative and at times standoffish if it wasn’t for the fact I liked the car so much I would have left and gone elsewhere.
The lady who helped do the tax and logbook however was very friendly and helpful. She also brought to light the fact the sales lady didn’t mention the ceramic or one other thing do with the clean.
The was not really cleaned to any degree of satisfaction as there was still spill marks by the cup holders and dog hair around the inside of the car. I would not recommend this dealer and would not go back in the future.
March 21, 2026
Reply from JW Autos
We are disappointed to read your feedback, as it does not reflect the standard of service we strive to deliver.
Our sales representative ensured you were given sufficient time and space to consider your decision before proceeding with the purchase. We would also like to clarify that ceramic coating is an optional, chargeable product which is discussed separately.
You were informed that the vehicle would receive a standard valet prior to collection, and we made every effort to ensure you were satisfied with the vehicle before it left our premises. At that time, no concerns were raised regarding the cleanliness or condition of the car.
We do appreciate your positive comments regarding the team member who assisted with the tax and logbook, and we will be sure to pass this feedback on.
While we are surprised by your comments, we value all feedback and will take this on board as we continue working to improve our service.
Many Thanks,
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with us, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Best experience
I had such a great experience today, everything went really smoothly. Dominika was especially helpful with my collection, she took the time to explain everything clearly, which made the whole process so much easier. I really appreciated her support.
March 22, 2026
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Dominika and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
****WARNING**** - Awful/non-existent aftercare or ownership of mechanical faults
17/03/26.
I’m sharing my experience with JW Autos regarding an ongoing issue.
Within two weeks of purchasing the vehicle in July 2025, we identified a coolant-related problem and raised this with the dealership promptly.
The dealership did cover the cost of a water pump replacement following initial garage advice. However, this did not resolve the issue.
I have sent multiple emails to the dealership and made numerous calls to attempt to rectify on good terms, however they have for the most part either delayed or ignored me outright.
The only direct response received from the director, Jack, was to decline further assistance. Since then, communication has ceased, with multiple emails and calls going unanswered.
The vehicle is now off the road and undrivable, with repair costs estimated at around £6,000 for a significant mechanical issue that was evidently present at the time of purchase.
We have also incurred additional inconvenience and cost through repeated garage visits and ongoing coolant top-ups while trying to manage the issue.
This matter is ongoing and being pursued formally.
I would advise others to take this experience into consideration when deciding whether to purchase from this dealership.
I will update this review as the situation progresses.
6/4/26 update.
> On 17th March 26, I hand delivered and emailed an official letter of complaint to JW Autos and asked for open communication to deal with this amicably. I gave 14 days. They ignored me.
> On 31st March 26, I hand delivered and emailed a letter before action, again asking for open communication to deal with this amicably. I gave 7 days notice before court action. They ignored me.
I will now be taking JW Autos to court. I will update as and when this progresses.
March 17, 2026
Unprompted review
Reply from JW Autos
Hi Michael,
We're sorry to read your comments and understand the frustration you've expressed regarding this situation.
We acknowledge that concerns were raised following the purchase of the car, and as a gesture of goodwill, we contributed towards the water pump replacement, based on the diagnosis provided. We always aim to work with our customers to resolve issues where possible, and in a fair and timely manner.
We are sorry if you feel communications has not met your expectations, as this is not our intention and we do take our customer correspondence seriously.
As this matter is now subject to formal proceedings, it would be inappropriate for us to comment further on the specific details within this public forum. We will ensure to address all points fully, through the appropriate legal process.
Regards,
JW Autos
Top Class !
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could not fault JW Autos . An absolute joy to do business with and would highly recommend to any new customer ! The whole team are simply top class !!!
March 13, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re delighted to hear that Krystal and the rest of the team made the experience smooth and hassle-free. We hope you’re enjoying your new car!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent alround!!
Excellent staff and such a easy and smooth process from start to finish buying a vehicle.
Top work guys and girls!!
Thanks for everything!
March 11, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Louie from j w autos made the whole…
Louie from j w autos made the whole process of buying a new car very easy, made to feel very welcome ,such a great man and company. Highly recommend thanks guys
March 5, 2026
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us, we'll make sure to pass on your kind words to Louie!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
This dealership are much better than…
This dealership is much better than the everyday manufacturers dealerships.
It was a whole new experience which others would benefit by following.
The sales representative Crystal was very knowledgeable, patient and helpful and we are very happy with the electric car we purchased.
Many thanks Crystal
February 26, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review, we're happy to hear your experience with Krystal was great, we'll make sure to pass on your kind words to her!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very helpful and made me feel at ease…
Very helpful and made me feel at ease with buying my new car
March 2, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
My salesperson Jordan was very…
My salesperson Jordan was very friendly, answered all my questions with patience. JW was accommodative in keeping my new car longer than their norm after purchase. Great service all in all.
February 28, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Jordan and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Friend and good service
March 1, 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We're so glad your visit to the dealership smooth.
If you need any assistance, we will be more than happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
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