My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
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Popped down on Saturday afternoon to browse and ended up buying! Ash was very courteous, polite, professional and didn't make me feel pressured to buy. Dealing with finance was a breeze and handled p... See more
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Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... See more
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Company details
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.4
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Louie was a great salesman who knew…
Louie was a great salesman who knew exactly what to say! Great choice of cars and great service.
December 5, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We're so glad that Louie made your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Bought a new car today on a whim just…
Bought a new car today on a whim just walked with no expectation and was met with such friendliness and helpfulness and such ease was helped by Krystal and Lilly nothing was complicated at all
December 6, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal and Lilly, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you had a great experience with us!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Recommend!
Everyone was very kind, polite, welcoming and super helpful! This was my first time buying a car for myself and everything was explained in great detail to make this process easy and understandable. The sales aspect of it was not pushy and they wanted to hear and understand what I was looking for, meaning they helped find the perfect car for me.
I would highly recommend JW Autos - Ash assisted me in the matter and I would also highly recommend him.
November 30, 2025
Reply from JW Autos
Thank you so much for your lovely feedback — we're so pleased to hear you had a seamless experience with us! We'll be sure to pass your kind words on to Ash and the rest of the team.
We truly appreciate your support and hope you're enjoying your new vehicle!
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best from all of us!
JW Autos
Happy customer
Really happy with the service received from this company. From the initial introductions, through to the sale of the car, the staff members were professional and polite. They were also extremely patient with me! The showroom was welcoming and clean, and the car was exactly as described on the advert with no hidden issues. Collection was really easy, and all transfer paperwork was completed for me which was a bonus. Would recommend.
November 30, 2025
Reply from JW Autos
Thank you for your kind words! We're so glad to hear you had a smooth experience and that you’re happy with your new car. It’s great to know that everything went so well!.
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Very happy customers
Ash was amazing, got us the car we wanted at an incredible price. Thank you for your patience and knowledge . Didn't feel pressured at all, was listened to and honestly was made so easy. Drove away in a brand new car same day and couldn't be happier. Thanks to all involved truly first class
November 28, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you had a great experience with Ash!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
Brilliant Experience Buying My New Car!
I recently bought a lovely car from JW Autos and couldn’t be happier! The whole experience was smooth and professional from start to finish. Loui was fantastic, friendly, knowledgeable, and went above and beyond to make sure everything was perfect. Great service and a genuine, no-pressure approach. Highly recommend!
October 5, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Louie, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Well presented showroom & helpful staff
Really well presented showroom with a wider variety of cars available to view. Helpful staff who were not pushy and let us look at the vehicles in our own time then supported us through our decision making process.
November 17, 2025
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review - we're happy to hear you're satisfied with your recent purchase!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
All the best
JW Autos
I was treated so well from the moment I…
I was treated so well from the moment I walked in the door with the receptionis, who made me a lovely hot latte. Louie was brilliant, warm and friendly, definitely an asset to the firm and no pressure at all placed on me to buy. Lilly was fantastic because she could sign in BSL, another great asset to the team. As a deaf person it can be truly intimidating to purchase a car - so Thank you to you both for being so warm and friendly. I will be sure to send Family or Friends your way. 😊
November 15, 2025
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review! We're so glad that Louie and Lilly made your visit to the dealership so special and they could accomadate you.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Got my son his first car
Got my son his first car, Fantastic service throughout the whole process.. very happy with it, Thank you Ash and Lilly.. highly recommend..
November 16, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Ash and Lilly, and we hope your son is loving his new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Found my perfect car!
Got my car from these guys on Saturday, was a really lovely place
Great service from start to finish and after looking at a few cars I found the perfect one. Nice and easy to test drive, and within 2 hours of arriving I was driving it home.
Couldn’t recommend enough!!
November 15, 2025
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
excellent customer service.
Louie and Lilly were excellent. Both with great customer service when helping me to buy my new car. Would definitely recommend to anyone looking to buy.
November 16, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Louie andLilly. We hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent customer service
Excellent customer service
Very helpful, clear explanations
Made very welcome , relaxing atmosphere .
Thank you very much Krystal, pleasure meeting you and again appreciated your assistance.
Julie & Peter
November 16, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a great experience with Krystal, and we hope you’re loving your new vehicle!
We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very good service explained everything…
Very good service explained everything in detail and overall great experiance
November 15, 2025
Unprompted review
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Couldn’t recommend more!
Couldn’t recommend this dealership more!!
They are just great, made me feel very reassured and were happy to answer any question I had! Crystal, Jack and Lilly and the rest of the team are simply amazing!
Thank you very much I’m loving my car!
November 6, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, Jack and Lilly. We hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Thanks it was a nice experience working…
Thanks it was a nice experience working with you. Special thanks to Louie, for pickup and drop 🙂
November 14, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a great experience with Louie, and we hope you’re loving your new vehicle!
We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Customer service was exceptional
Customer service was exceptional. Every one was fantastic and friendly.
November 9, 2025
Unprompted review
Reply from JW Autos
We're so glad to hear that our team made your experience special — we'll be sure to pass along your kind words! Thank you for taking the time to leave us a review. We hope you’re loving your new car!
If you ever need any further assistance, don’t hesitate to reach out, we’re always here to help!
Many Thanks,
JW Autos
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with Ash.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
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