My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... See more
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Review summary
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Reviews shaping this summary
Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
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Popped down on Saturday afternoon to browse and ended up buying! Ash was very courteous, polite, professional and didn't make me feel pressured to buy. Dealing with finance was a breeze and handled p... See more
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Bought a car recently and the staff were excellent making the experience enjoyable rather than stressful Had to return to the dealership two days later due to an oversight on everyone’s behalf we did... See more
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Company details
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.4
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
they were friendly and helpful only…
they were friendly and helpful only time will tell if i had made the right choice .
October 29, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Rude, pushy and just genuinely awful
Staff was so unbelievably rude and pushy. We decided to walk away from a deal to think things over and the staff as we were walking out started shaking her head at us. When discussing details of the car, the staff member was forceful and undermining. Felt completely forced and overall just a rubbish experience. I really think whoever manages this particular member of staff needs to have some serious words with her as she delivered the very worst customer service ever I’ve ever experienced.
November 20, 2025
Unprompted review
Reply from JW Autos
Hi Chloe,
We’re very sorry to hear about your experience. What you described doesn’t reflect the standards of service we expect from our team, and we completely understand your frustration.
Your feedback is important, and we’re addressing this matter internally to ensure it’s properly reviewed and followed up on.
We’d really appreciate the opportunity to speak with you directly to learn more and see how we can make things right. Please contact us on 01634540990.
Thank you for taking the time to share your experience — it helps us improve.
Kind regards,
JW Autos
All dealership staff very friendly and…
All dealership staff very friendly and helpful
November 8, 2025
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Lilly was great she made my experience…
Lilly was great she made my experience at jw autos amazing.
November 8, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Lilly, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent service from all the sales staff
All the staff who helped us to purchase a new car were really knowledgeable and helpful. Helping us to narrow down our search, taking cars out for a test drive, and eventually buying the one we wanted. On the day of collection, sorting out road tax and part exchanging our old car, the sales assistant was really quick and efficient!
November 6, 2025
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Really good experience with Ash
We had a really good experience with Ash at JW Autos. He was very accommodating and did all he could to help us select the right vehicle. The manager could not allow any negotiation on the price of the car which was unfortunate however the overall customer service from Ash was great. Thanks again.
November 5, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Ash, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
I love my new car!
Friendly staff, knowledgeable and patient, showed us all the cars we wanted to see inside. All went smoothly and I own the car for a week now and I absolutely love driving it!
October 26, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear that we made your experience smooth, your kind words will be passed on to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
I bought the car I wanted …
From the moment I walked through the door I felt welcome. All the staff were friendly and helpful. I explained what car I was interested in and never felt pressured into buying it. Thank you for making it a happy experience.
October 31, 2025
Unprompted review
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
New car
I went along to look at a car I had seen online. I didn't know if I would be buying or not but the service I received made me feel in safe hands so I purchased the car, and from start to finish the experience went smoothly Sunny and Lilly were professional and easy to deal with. I would recommend this company.
November 1, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear Sunny and Lilly made your experience smooth, your kind words will be passed on!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Grate service from start to finish…
Grate service from start to finish would highly recommend a family and friends
November 1, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear that we made your experience smooth, your kind words will be passed on to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Friendly service treated with respect.
October 24, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
She is so friendly and kind.Thank you…
She is so friendly and kind.Thank you for your help .
October 31, 2025
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear Ash made your experience smooth, your kind words will be passed on!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Krystal explained everything with good…
Krystal explained everything with good pace and excellent communication skills.
All arrangement was super, quick and tailored
October 28, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
No Care For Customers
Awful service regarding complaints handling and complying with legislation.
Had nothing but trouble with my vehicle since day 1 and have been attempting to return the vehicle since within 30 days of purchase back in February
Since going down this route Inese i have been ignored, fobbed off and outright disrespected.
I have never witnessed a more shameful service as someones who id regulated by the FCA
When i spoke to Inese asking to speak to the owner as i didn’t think she was dealing with the complaint fairly or promptly she replied “lifes not fair”
Could you imagine receiving this response from a regulated company and senior manager.
Spend your time and money elsewhere as if your car has a problem, god help you.
Will be pursuing legal action against JW autos
Full review on google reviews
October 29, 2025
Unprompted review
Service from start to finish was very…
Service from start to finish was very accommodating and friendly, was very helpful and friendly and gave multiple options and avenues to go down and made sure that I was happy with every step , walked away with a new car and very informative and relaxed.
Best dealership have been too and will always revisit
October 26, 2025
Reply from JW Autos
We’re glad to hear that we could help you find the right vehicle - thank you for supporting our business!
Congratulations on your new car - if you ever have any questions, do not hesitate to get in contact we’re happy to help.
All the best
JW Autos
Lovely experience
Purchased a car recently from JW autos and the process was great. Super accommodating, they picked me up from the station as well!
In particular Crystal was amazing, helpful over the phone, kept me informed, and really friendly.
Definitely a dealership to recommend
October 26, 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
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