I would highly recommend J W Wood - Jonathan was so helpful at the outset and his local knowledge of the market was second to none. The sales team Sarah, Julie and Nicky were friendly, professional an... See more
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Review summary
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Sarah Graham has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though t... See more
Company replied
The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process fr... See more
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I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood m... See more
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Company details
Written by the company
Award Winning Estate Agent with property for sale and property to let in Durham, County Durham and across the North East of England
Contact info
Old Elvet 7, DH1 3HL, Durham, United Kingdom
- jww.co.uk
4.6
Excellent
187 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tony was very helpful great job thank…
Tony was very helpful great job thank you
April 20, 2025
Unprompted review
Reply from JW Wood
Thank you for your wonderful review! We’re so pleased to hear that Tony was able to assist you and provide such great support.
The Darlington team were great in…
The Darlington team were great in dealing with the sale of my property!
May 9, 2025
Unprompted review
Reply from JW Wood
Thank you for your kind review! We’re delighted to hear that the Darlington team could make your property sale a positive experience.
The Darlington team have been…
The Darlington team have been absolutely brilliant in supporting the sale of my house. They have taken a lot of stress off me during a difficult personal period. I can't praise them enough.
May 9, 2025
Unprompted review
Reply from JW Wood
Thank you so much for your kind review! We’re truly humbled to hear how much support our Darlington team was able to provide during such a challenging time.
Thorough, efficient, considerate, and understanding
Excellent communication and attention to detail with understanding what a stressful time house buying and selling can be for sellers and buyers. It's the human element to the service for which I'm writing this review, and which was very much appreciated. And in that vein I've got to commend consultant, Nicky Hall, for delivering all these qualities at Woods.
May 8, 2025
Unprompted review
Reply from JW Wood
Thank you so much for your thoughtful review! We're thrilled to hear that our communication, attention to detail, and the human touch we bring to our service made a difference during such an important time.
Reply from JW Wood
Short n sweet but great review thank you!
Reply from JW Wood
Thanks for the 5 star review. Let us know if we can assist in any other way.
Julie and Sarah were so friendly and…
Julie and Sarah were so friendly and helpful throughout the full process! Will 100% be recommending to others. Credit to the company
April 28, 2025
Unprompted review
Reply from JW Wood
Thank you so much for your wonderful review! We’re thrilled to hear that Julie and Sarah made such a positive impact during your experience.
Superb!
Another great marketing and sales experience from the team at JW Wood. My mother has used them over the years and they have always been excellent. They seem to have a better pool of buyers and the house was sold in a couple of weeks which was amazing.
There is a downside, we used their conveyancing services which were terrible and very stressful to deal with. They were so slow that we ended up being stung for SDLT, communication was none existent too. I had to source seperate independent additional legal advice which cost us as they were getting things wrong with one thing and another. They're not directly part of JW Wood and therefore the above is not a reflection on JW Wood whose aftersales team were as frustrated as we were. A big thank you to Kelly in JW Wood aftersales for helping us sort out the conveyancers, you were superb! Thank you.
So a massive thank you to Geoff, Sarah, Julie and team JW Wood. We're in our new property, mother is safer for it and we are very very happy because of all your help. I wouldn't use anybody else because JW Wood have always delivered a fantastic five star service.
Thank you! 🙂
June & Stephen
April 25, 2025
Unprompted review
Reply from JW Wood
Thank you, June & Stephen, for taking the time to share your experience! We’re so pleased to hear that your sales and marketing experience with our team was excellent and that we could help you achieve a quick sale. Your kind words about Kelly, Geoff, Sarah, Julie, and the rest of the team truly mean a lot to us, and we’ll make sure to pass your thanks along to them.
We’re sorry to hear about the difficulties you encountered with the conveyancing service. While this service is not directly part of JW Wood, we completely understand how frustrating and stressful this must have been for you. It’s great to know that Kelly was able to step in and provide support during such a challenging time.
Friendly and easy to deal with.
Friendly and easy to deal with.
Very happy with service.
April 15, 2025
Unprompted review
Reply from JW Wood
Thank you for the 5 star review. Let us know if we can assist in any other way.
115 years of service and it shows!!
Chris Clarkson and Sarah Graham and their colleagues at the Durham Office are incredibly friendly and super professional. The buying journey is just so efficient, smooth and informed. Everything that comes from an esteemed and reputable estate agent who have been in business since 1910. One hundred and fifteen years of experience. It shows in everything they do!! Thank you to J W WOODS for a top class service. 🙏🙏🙏
April 11, 2025
Unprompted review
Reply from JW Wood
Thank you so much for your kind and thoughtful review! We are absolutely delighted to hear that Chris Clarkson, Sarah Graham, and the team at the Durham Office have made your buying journey so smooth, efficient, and informed. Your recognition of our long-standing reputation truly means a lot to us, and we’re so grateful for the opportunity to assist you.
Brilliant service from start to finish
Brilliant service from start to finish. House on website on the website and sold the following Wednesday.
April 10, 2025
Unprompted review
Reply from JW Wood
Thank you for your fantastic review! We’re thrilled to hear you had such a brilliant experience and that the process was so efficient from start to finish. Having the house listed and sold so quickly is an achievement we’re proud of, and it’s wonderful to know you are satisfied with the outcome.
I have been very pleased with the…
I have been very pleased with the service I have received from JW Wood, thank you.
April 9, 2025
Unprompted review
Reply from JW Wood
Thank you so much for sharing your kind feedback! We’re delighted to hear that you’ve been pleased with the service you received from JW Wood.
Very professional
Very professional
Covered all the bases
Provided updates at every point of purchasing the property and letting out to tennants
February 21, 2025
Unprompted review
Reply from JW Wood
Thank you so much for your wonderful feedback! We’re delighted to know you felt well-informed during every step of purchasing the property and letting it out to tenants. Providing clear updates and ensuring every detail is covered is something we take great pride in. It’s fantastic to hear that our communication and thorough service made a difference for you. Thanks again for choosing us, and we’re here if you need anything in the future!
Very professional and excellent…
Very professional and excellent communication from staff.
Only negative was the 11 day delay in my house going on market from initial valuation.
House sold at first viewing so very happy. Thank you
March 28, 2025
Unprompted review
Reply from JW Wood
Thank you so much for your kind feedback! We’re delighted to hear you found our communication professional and that your house sold on the very first viewing—that’s fantastic news! We also appreciate your patience regarding the 11-day delay, and we’re always striving to streamline our processes wherever possible.
The Darlington Team
The Darlington Team have been very helpful giving realistic, practical and knowledgeable advice. They have always been very pleasant, easy to contact and good at updating me. I would happily recommend them.
April 1, 2025
Unprompted review
Reply from JW Wood
Thank you for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that you found the Darlington team to be so helpful and knowledgeable, providing you with realistic and practical advice.
Amazing company
Amazing company, very friendly and helpful staff, Tony especially has gone above and beyond to help iron out a few solicitor issues, should I ever need to use a local estate agents in the future I will definitely be using JW Woods.
April 2, 2025
Unprompted review
Reply from JW Wood
Thank you so much for your fantastic feedback and kind words about our team. We’re delighted to hear that you had such a positive experience with us.
A special thank you for highlighting Tony’s efforts—we’re thrilled to know he was able to go above and beyond to assist you with resolving the solicitor issues. Our team is dedicated to providing the best possible support to our clients, and your satisfaction means the world to us.
All the staff at JWW are very helpful…
All the staff at JWW are very helpful and supportive I am 84 after all!
April 2, 2025
Unprompted review
Reply from JW Wood
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that you’ve found our team to be helpful and supportive throughout your time with us.
Your trust in us means so much, and it’s always our goal to ensure that every customer feels valued and cared for, no matter their circumstances.
JW Wood The very best estate agent
JW Wood thank you for your great service they give truthful and sound advise and back this up with a first class customer service couldn’t fault them wouldn’t go anywhere else the whole team in Darlington go the extra mile for there customers absolutely brilliant team
April 2, 2025
Unprompted review
Reply from JW Wood
Thank you for leaving us a 5 star review, our Darlington team were delighted to read your feedback.
Sarah at JW is excellent
Sarah at JW is excellent, proactive and helpful. Highly recommend her for help problem solving.
March 28, 2025
Unprompted review
Reply from JW Wood
We might be biased but we agree! Thanks very much for leaving a review and awarding a 5 star service rating.
I have dealt with j.w.woods quite a few…
I have dealt with j.w.woods quite a few times over a period of a few years for selling property and purchasing properties and have always had a fantastic and professional service.
March 17, 2025
Unprompted review
Reply from JW Wood
Thank you so much for your continued trust in JW Wood! We're delighted to hear you've consistently received fantastic and professional service over the years.
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