JYSK UK Reviews 755

I ordered 4 items online, a desk, an office chair, a lamp and a bathroom shelf. I had that uneasy feeling after not having any news of my order for a week, getting here and reading all the negative comments, but the order arrived in 2 weeks time after it was placed. The instructions were clear, I had no issues assembling any of the items. Overall a very good experience.

Online buying (not been in a store).

STEER CLEAR!
They take your money, don't send!
Live Chat off all the time,
Emails ignored, other than auto-responder.
Phone doesn't answer.

Should be reported to Trading standards.
See other reviews.
This company are a joke!!!!

Trust me & other reviewers.
They will just take your money, that's it.

Pay by Paypal, so you can open case against them to get refunded.

Visited warrington store to view a sofa. Max dealt with us and he was brilliant. No pressure to select our sofa. He even let us use his tape measure. Im very impressed with his proffessionalism. We purchased online and i am really happy to say that it was delivered today by DX delivery with no problems. We are really happy wiyh our corner Lyby from jysk. Thank you.

I ordered a sideboard, showing in stock at a store fairly near to home (and near to work), for pick-up, with the cost being payable in-store.
I'd also signed up for emails for a 5% discount.
The day after my order, I received an email saying the order was cancelled and to contact the store (no contact details given; no reason given). I did find the phone number for Rotherham branch on Jysk's website, but the phone just rang out, no answering service.
I emailed Jysk customer service, who took 3 days to reply, saying "Unfortunately situations like this can be caused by either an incorrect stock amount on site or simply the last item being sold shortly before a click and collect is pushed through the system. Either way, we do apologise for any disapointment caused".
I realised after this that you can order from the central stock to pick up in store at no cost, but this meant I would have to make the payment online, and the 5% discount was only in-store. I replied to the email, knowing that it would now cost over £10 more than when they had taken my order, hoping they would honour it. Three days later, my email has been ignored. I'm thinking of buying elsewhere, now, particularly seeing the low Trustpilot score.

We have had an awful experience with JYSK and ordering a bed. We ordered the bed frame to be delivered to our unfurnished flat in the UK on December the 30th. It was supposed to arrive in 4 to 9 days, but we didn’t receive it until the 14th of January. We then began assembling to realise we were missing 3 vital screws (they give no spares like IKEA) AND one of the important screws was faulty and couldn’t be used.

This was very frustrating as we had been sleeping on, and still are on, a mattress on the floor since the beginning of January. I contacted the customer help phone line, where I was told a whole new bag of screws would have to be sent out and it would take 8-12 days. No apology was given. No compensation was given. I asked if it was possible to get them delivered any faster, but no.

We are now waiting 2 WEEKS for these screws, no sign of them whatsoever. It’s ridiculous. We have a half built bed taking up space and still on the floor on a mattress. We will not be ordering from JYSK again and are very disappointed in how this situation has been handled. One month on from ordering this bed and we are still without a bed.

Terrible. My bed has now been in transit with Rhenus home delivery for a week. I ordered the bed 10 days ago. I can’t get hold of JYSK or Rhenus. There aren’t any delivery slots this week so the promise of delivery within 4-8 days is ridiculous. No-one ever responds at either company

Products are not bad, cheaper than Ikea and not far off the same quality. Service is poor - no way to contact them or their delivery partners. Live chat is permanently offline, long waits on the phone and we'll see if they reply to an email. Can't book a delivery date because the system says "no dates found". They keep sending reminders but there's no way to alert them that their system is broken. Frustrating.

I have placed and paid in full for an online order and delivery.

After 3 weeks my item has not been received. On calling and waiting to get in touch, 0 response to my email queries. I was told courier was in receipt and to expect ‘ engagement soon’ nothing received.

I’m chasing the courier it transpires they are not in receipt of goods from this supplier.

Zero interaction to me, false information and negligible response.
3 weeks in, no item, no feedback and no expectation.

The customer journey is none existent

DO NOT GET ANY OFFICE CHAIR FROM THIS COMPANY. I had nothing but problems with the last two chairs I got.

The first one had its back support snapped clean off with half of a arm rest, the second had a similar problem but the right arm rest snapped in two when I had my arm on it.

And it's doing it again with my third one after nearly having it for a year.

I think I'll go to IKEA for an office chair this time.

I really like JYSK as a brand — the products themselves are good quality and represent strong value for money. Unfortunately, the delivery and packaging let the experience down badly.

I’ve ordered four items so far and two have arrived — both damaged. A cabinet arrived dented, which I can only assume was due to how it was transported. A table lamp arrived in around 50 pieces. The packaging for the lamp was honestly ludicrous: it was simply placed in a box with zero protective wrapping. It had no realistic chance of arriving intact unless it had been hand-carried.

On the positive side, the customer service team are polite, responsive, and easy to deal with. You can speak to a human quickly, they ask for photos, and they offer refunds or replacements without fuss. That part is actually very good.

This brand feels so close to being excellent, but the packaging and delivery operation clearly isn’t fit for purpose and needs to be rethought or outsourced to someone better than whoever is handling it currently.

In summary: good products, good prices, good customer service — but poor packaging and delivery. I’d recommend JYSK only if you can collect in person and inspect the items yourself to be confident they’re in good condition.

Unfortunately, the seller’s customer service is at the lowest level. Despite the delivery being delayed for almost one month by their chosen third-party courier, the seller has failed to take responsibility or actively resolve the issue.

As a customer, I should not be expected to chase a delivery company I have no contract with. It is the seller’s responsibility to manage their delivery partners and ensure orders reach customers in a reasonable timeframe. Instead of proactively resolving the problem, I was offered options that did not address the core issue.

Very disappointing experience and not a seller I would recommend.

I visited JYSK Derby yesterday and was appalled by the overall standard of the store. The shop floor was in a state of complete disarray, with products scattered and shelving poorly maintained. The floors were noticeably dirty, which raises serious concerns about basic hygiene and cleanliness.

Equally unacceptable was the attitude of some of the staff. When approached for assistance, his manner was rude, dismissive, and entirely unprofessional. Customer service was clearly not a priority, and I was made to feel like an inconvenience rather than a valued customer.

This store has gone down hill over the past few months, and reflects extremely poorly on it’s management and a lack of respect for customers. I would strongly advise others to avoid shopping here until significant improvements are made.

Bought a bed frame from them only to receive incomplete bed frame with no slats. When I called CS to check if, perhaps, delivery was incomplete, they advised that - apparently - this bed frame comes without the slats. And it should have been mentioned on the website. I did check the website again and again but found nothing. This to me is a misleading advertising. Is it even legal?..
We will issue a refund, they said. Not an issue, they said. The bed frame was collected almost a month ago and I am still waiting for the refund. While CS was attentive and polite, my purchase experience with JYSK was just a joke.

I would never order from this company again, theyre absolutely shocking. I placed an order on the 28/11/2025 for a wardrobe for my daughter for christmas it states on the website 5-7 working days which would have been way before Christmas giving me time to build it. I kept checking to see if there was an update on my delivery and heard nothing, it was around the 10th December I emailed JYSK and heard nothing for several days and they said they would look into the delivery and they were out of stock thats why i hadnt received it, my argument was why did it allow me to place the order in the first place? I then receive a phone call on the 18th Decemeber saying that my delivery has been lost (even though I never had an update in the first place to say my order was out for delivery), they asked if i wanted it out for a redelivery but wouldn't be until way in the new year (which again i wanted it for xmas) so I had a very unhappy daughter as she wanted her bedroom doing up. I asked for a full refund and they said 2-5 working days from the 18th and yet I still to this day 29/12/25 havent received my full refund. I have contacted them today and they've said i now have to wait another 2-5 days for my full refund, its an absolute joke, I dont have any faith in 2-5 days that ill receive my refund. I also seen that the wardrobe was in stock at my local store but on for full price, so i emailed and asked could i get it for the sale price if i picked it up and got a man and van and they refused, which i think after all the inconvenience they had caused and the attrocious customer service that this would have been granted, so i had my item in time for christmas. The communication is absolutely shocking, the customer service is also shocking and you dont receive your items and dont even receive your refund, absolute joke. I would never order from this company again, I would advise everyone to stay well away, theyre shocking.

Disgusting services was mean to receive my order on 20/12/2025 and they lied that they tried to deliver when they did not attempt at all as i have a ring door bell and no delivery was even attempted. This is unacceptable and will never use this company again

While the process of purchasing an item from JYSK is straightforward, customer satisfaction, customer service, and communication are not merely poor—they are virtually nonexistent.

I placed an order for a sofa on 04/12/2025, selecting paid delivery as advertised, which stated a delivery timeframe of 4–9 working days. On 09/12/2025, I received an email requesting that I book a delivery appointment, with the earliest available date being 16/12/2025, which I selected. I received confirmation, and everything appeared to be arranged as agreed.

On 15/12/2025, I received a delivery confirmation advising that the delivery was scheduled and that I would be informed of the delivery time slot. However, in the early hours of 16/12/2025, the delivery company used by JYSK, Rhenus, sent a text message stating that the delivery had been cancelled due to “unforeseen circumstances.”

I attempted to contact customer support immediately, only to discover that all telephone lines were unavailable, each playing the same automated message stating that they were closed due to “unforeseen circumstances.” I then contacted customer support via online chat. The agent refused to provide their name or any identifying information, which highlights a serious lack of transparency.

During the conversation, I expressed my frustration at having taken a full day off work for a delivery that I had booked and confirmed over a week in advance. The only response from the agent was a repeated reference to the text message stating “unforeseen circumstances,” with no explanation, reassurance, or apology. A situation like this should have been handled through proper customer support, clear communication, and accountability.

I was then informed via email and text that it would take 48 hours to reschedule another delivery appointment. After waiting the stated time, no new appointment was arranged. Instead, I was informed that the sofa had been damaged during transport and that I would need to wait until January 2026 for a new delivery date to be confirmed.

Overall, this experience has been extremely disappointing. The lack of communication, absence of effective customer support, last-minute cancellation, and extended delay have resulted in significant inconvenience and frustration. What should have been a simple purchase turned into a bitter and unacceptable experience.
This experience represents a clear failure to provide services with reasonable care and skill, as well as a failure to meet advertised delivery timelines and basic standards of customer service. The lack of communication, last-minute cancellation, absence of accessible customer support, and ongoing delay in issuing my refund are unacceptable.
While I have been a JYSK customer in my home country, this was my first experience with JYSK in the United Kingdom. The standard of service I encountered was unacceptable and reflects poorly on the company. As a result, this will be my first and last experience with JYSK UK.

Bought a wardrobe, the doors of the wardrobe don’t sit flush, affecting the bottom draws, sent them pictures showing evidence, they have said it’s an assembly error, even thought it isn’t. Won’t allow me to return the product, despite me having the right to return the product as I am not happy with it. Customer service is not great at all, take ages to get back to you with a response. AVOID THIS PLACE!

I ordered a bed from JYSK but when we put it together we realised that it was the larger 200 bed sides instead of the 190, our fault too we didn’t check one of the boxes.

Anyway, I contacted customer service and was assisted by, Aaron, who saw us through to getting the correct box. Aaron was brilliant throughout, maintaining communication until the correct box was delivered this weekend.

The bed is really lovely and sturdy and although we got the wrong box initially it was sorted as fast as possible and good communication through to resolution.

I will shop here again.

I’m genuinely shocked by JYSK’s lack of accuracy. I bought Kildeurt rugs advertised as 65 x 120 cm, but when I opened one it was clearly shorter — and after measuring, it turned out to be 110 cm.
This isn’t a tiny discrepancy; 10 cm is a huge difference, and completely unacceptable. It’s misleading product information and a serious oversight from JYSK. Now I have to waste time returning them and start all over again right before Christmas. Very disappointing.
This kind of incorrect product description could potentially breach UK Trading Standards rules, which require retailers to provide accurate information!

I spent £500 on furniture and £50 on delivery for furniture I have not recieved, no communication and customer service are impossible to contact.

Delivery was cancelled by company and not rescheduled.