K9 JETS Reviews 171

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the helpful and friendly staff who demonstrate a genuine love for animals. Many people found the user experience to be smooth and stress-free, from the initial booking to landing, and appreciated the personalized care provided. However, some people were dissatisfied with the booking process and communication, mentioning issues like unreturned calls, lack of updates, and unfulfilled promises regarding pre-flight arrangements. A few other people also felt that the customer service was non-existent and experienced discomfort due to a lack of climate control on one flight.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the impeccable service,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the professionalism, kindness, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, effortless,... See more

Booking process

Users describe ambiguous interactions with the booking process. While some customers found the booking... See more

Customer service

Customers generally report positive experiences with customer service, highlighting the commitment to quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most incredible, amazing experience flying K9 Jets. My biggest worry relocating to the States was how I’d get my old hound there safe and sound and K9 jets most certainly came to the rescue. First... See more

Company replied

Rated 5 out of 5 stars

My 9-year-old Labrador and I had two excellent flights from Van Nuys to Teterboro and then on to Frankfurt. I was a little nervous waiting to see if our flights would reach 75% capacity to fly, but th... See more

Company replied

Rated 5 out of 5 stars

Everything from booking to landing! The staff was super helpful, friendly and obviously love animals. Once we landed the ground staff was wonderful, stayed with us until the car service arrived. W... See more

Company replied

Rated 5 out of 5 stars

Flying with K9 Jets was amazing. Our dogs were right at our feet the entire trip, and the flight attendant went above and beyond to keep everyone comfortable. Email communication was a little inconsis... See more

Company replied


Company details

  1. Aviation Consultant

Written by the company

K9 JETS is the world's first pet-dedicated, pay-per-seat, private jet service. Launched in March 2023, the British-based company has revolutionised pet travel by allowing customers to fly with their beloved pets by their side. Since then, K9 JETS has become a trusted name in the industry with a rapidly expanding destination network offering an alternative to traditional pet shipping. The K9 JETS team boasts over 25 years of experience in the aviation industry, ensuring a safe and seamless journey for both pets and their owners.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

171 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Hounds Fly High!

What a luxurious experience for human and hound! No detail missed and the best comms to make this a seamless experience. My older hound passed just days before the journey and such compassion to ensure his memory was with us. Can’t recommend K9Jets enough.

March 19, 2025
Unprompted review
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Reply from K9 JETS

Thank you for your kind words. It was a pleasure working with you.

Rated 5 out of 5 stars

Shadow travels in style.

We recently flew our dog, Shadow, from Teterboro, NJ to Farnborough, UK, and we couldn’t have been more pleased with the experience. Shadow traveled on a private jet with six other dogs, three cats, and their owners, all courtesy of K9 Jets. The team at K9 Jets did an amazing job – they took what could have been a stressful and complicated process and made it simple and even enjoyable. From start to finish, they guided us through every step with professionalism and care. We wholeheartedly recommend them and would absolutely use their services again in the future.

December 20, 2024
Unprompted review
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Reply from K9 JETS

Thank you for leaving a review Carl. It was a pleasure to work with you on your trip with Shadow.

Rated 5 out of 5 stars

Super accommodating to our pets!

Super accommodating to our pets!! Very friendly and nice and great service!

February 12, 2025
Unprompted review
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Reply from K9 JETS

Thank you for your review. It was great to meet you all. We wish you all the best for your relocation to Ireland.

Rated 5 out of 5 stars

5 star (great team!)

5 stars (and I don’t give those lightly). Flew London to Dubai and the whole process was smooth from end to end. You can really see the quality of a team when things don’t go according to plan. The universe threw a few curve balls prior and during our trip but Adam, Vicky, Emma, Anja and Kimberley went above and beyond to ensure there were no headaches for myself or my dog. Big thanks again and already booked a return trip in June with them. Would like to see some regular routes to Dubai from Frankfurt in the future.

February 7, 2025
Unprompted review
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Reply from K9 JETS

Thank you for your review, we really appreciate your feedback. It was great to meet you both and we look forward to seeing you both this summer.

Rated 4 out of 5 stars

We had a great experience flying with…

We had a great experience flying with K9 JETS. The staff, especially Adam and Emma, were incredibly helpful and attentive, making sure both pets and owners felt comfortable throughout. The flight was smooth, the dogs were well cared for, and the atmosphere was calm and stress-free. The crew’s flexibility and support stood out, though we feel a bit more proactive communication beforehand would have been helpful for first-time travellers like us. Overall, an excellent service we’d absolutely recommend and use again!

February 4, 2025
Unprompted review
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Reply from K9 JETS

Thank you for your feedback. It was a pleasure working with you. We hope to see you you all back onboard soon.

Rated 5 out of 5 stars

simply amazing

Thank you for an amazing experience and flight. I will never forget it. Everything was so easy - from the pre-flight teams call to get all the information to meeting up an hour before take off and security when getting off the plane. The actual flight was simply outstanding. A once in a lifetime experience for me and one I’m so happy to have had with my old, large dog. We were relocating from Europe to the U.S. and there was no way I’d put her in cargo. So happy this service exists. Now she got to snooze the whole way instead of being stressed and anxious in a cage in cargo. Thank you!

January 17, 2025
Unprompted review
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Reply from K9 JETS

Thank you Linnea. It was a pleasure to meet you both.

Rated 5 out of 5 stars

Excellent Experience AAA

Excellent communications, logistics, delivery and experience as promised.
Thank you K9 Adam, Emma and team

January 24, 2025
Unprompted review
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Reply from K9 JETS

Thank you for you kind words. We are pleased that Vida had a great flight.

Rated 5 out of 5 stars

The Ultimate Pet Jet Experience

I recently had the pleasure of flying from Paris to NYC aboard K9 Jets, and I couldn't be more impressed with the experience. Traveling with two dogs can often be stressful, but this journey was nothing short of perfection!
The plane itself was incredibly comfortable with spacious seating and thoughtful accommodations that catered to both pets and humans. My dogs were treated like royalty from start to finish.
The staff deserves a special mention, they were polite, professional and clearly passionate creating a pet-centered atmosphere.
The trip was a game changer for anyone traveling with pets. If you're looking for a stress-free way to travel with your furry friends, I wholeheartedly recommend this service!!!

January 16, 2025
Unprompted review
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Reply from K9 JETS

Thank you for your kind words Soraya. It was lovely to meet you all. We hope to see you again later this year.

Rated 5 out of 5 stars

Happy pets = happy owners!

Adam and Kirsty are incredible! The service they provide is seamless from booking to landing! Words are not enough to say how happy we, the 3 cats and two dogs were! Always at the end of the phone 24/7 even with high maintenance owners as we were! Thank you is not enough!

December 20, 2024
Unprompted review
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Reply from K9 JETS

Thank you so much Caroline! It was great to meet you and work with you to make it happen.

Rated 5 out of 5 stars

K9 Jets is PAWSOME!

We and our three dogs had the pleasure of flying once again on K9 Jets, nonstop from Farnborough to London. The dogs were relaxed and calm throughout the flight, snoozing and cuddling at 45,000 feet. This is our second trip with K9 and we are all super spoiled by their attention to detail. Most excellent communication, great food & drink, highest safety standards and another smooth landing. We will be back!🐾🐾🐾

December 1, 2024
Unprompted review
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Reply from K9 JETS

Thank you so much for your review. It was a pleasure working with you. We look forward to seeing you again.

Rated 5 out of 5 stars

This was just the greatest service

This was just the greatest service, from start to finish, including the personalized blankets for the cats that we are now using in London - Big Girl and Magic Mike thank you for making the whole experience so easy, so calm and so efficient 😻😻

November 29, 2024
Unprompted review
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Reply from K9 JETS

Thank you Tess! It was our pleasure to assist you with your relocation back to London.

Rated 5 out of 5 stars

I flew from Frankfurt to California…

I flew from Frankfurt to California with an 8 mos old, very nervous Vizsla named Nektar. She had not been out of a kennel, off a ranch, or exposed to anything. She was reassured with other dogs being on the flight and even though takeoffs and landings were not her favorite (normal for all dogs), she was relaxed and played with her toys on the flight. She wasn't eating in general so Stevie took leftover steak from everyone's meals and thankfully she was a big fan. When we stopped over they had a bus so we could get the dogs to grass for a potty break before taking off again. Everything was do thoughtful and it was such a relief to safely get Nektar to the US in the least stressful way possible. The crew and attendants were amazing as well. Can't recommend this enough!

November 17, 2024
Unprompted review
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Reply from K9 JETS

Thank you for your review Soleil. We are so pleased that you both had a great experience. It was a pleasure make this trip possible for you.

Rated 5 out of 5 stars

Thank You K9 Jets!

What a wonderful experience flying "first class" on K9 Jets with my two goldens.
Everything was perfect from the greeter at the airport, the excellent and friendly pilots and an extraordinary flight attendant.
I am so grateful to this fantastic company for this service they provide.
Thank you K9 Jets!

November 17, 2024
Unprompted review
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Reply from K9 JETS

Thank you so much for your feedback. It's been a pleasure working with you to make this happen.

Rated 5 out of 5 stars

What an amazing experience

What an amazing experience. I flew with my anxious shepherd mix from FRA to Teterboro, with a stop to refuel in Bangor, Maine. From start to finish, this was a pro operation and they took care of everything. Communication was great, staff was caring, I felt at ease using K9 Jets and would recommend them to anyone flying internationally or domestically with a pet. 11/10!

November 17, 2024
Unprompted review
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Reply from K9 JETS

Thank you so much for your feedback Susie. We are very pleased Churro enjoyed his journey to the US. It was a pleasure to work with you on your relocation.

Rated 5 out of 5 stars

Great flight for us and our doggies!

From the lovely lounge at FAB, to our car sitting waiting for us at VNY, it was a great experience! I had some trepidation about taking our dogs on a flight with other dogs, but all went very smoothly from start to finish. The dogs were very happy and slept almost the entire flight. We humans had a delicious lunch and were very well looked after. I would definitely use K9 Jets again, whenever possible!

October 27, 2024
Unprompted review
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Reply from K9 JETS

Thank you for your feedback. It was a pleasure to meet you all. We look forward to welcoming you back onboard. again soon.

Rated 5 out of 5 stars

Well organized way to travel

My wife and I travelled with our 4 rescue dogs from New Jersey to Farnborough. My dogs were very nervous travelers, and I was also nervous for them. The K9Jets team were very organized and kept a very relaxed atmosphere at the airport preflight. Once ready to board the led us all up to the plane and one by one we boarded our sections, again well organized. Once we landed, a quick check over the doggie's paperwork on the plane by the Airport animal customs official, and we were free to go. We were greeted by Vicky at the bottom of the stairs, where our car was waiting.
I would highly recommend K9Jets to anyone planning to travel with their pets.

October 25, 2024
Unprompted review
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Reply from K9 JETS

Thank you Barrie. It was a pleasure working with you to make this move back home possible for you all.

Rated 5 out of 5 stars

Thank you all involved at K9 Jets

Thank you all involved at K9 Jets , what an amazing experience. From start to finish Coco and I were treated like superstars. Excellent communication, on our flight to Dubai, great food lots of champagne and all the other dogs on our flight were brilliant.
Will definitely use this service again and would recommend it to anyone that has pets that need to relocate in the future .
Thank you Adam and Emma 🐾🐾🐾

October 20, 2024
Unprompted review
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Reply from K9 JETS

Thank you for leaving your feedback Colette. It was a pleasure working with you and meeting you both.

Rated 5 out of 5 stars

Best flight ever!

Best flight ever!! We flew with K9 Jets from London to Dubai and it was exceptional! From the seamless check-in to the comfortable, spacious cabin, the experience was perfect for us and our dogs. The staff went above and beyond, treating our pets like VIDs (Very Important Dogs) and ensuring everyone’s comfort throughout the flight. Thank you, K9 Jets, for making pet-friendly luxury travel a reality. We can’t wait for our next journey with you!

October 20, 2024
Unprompted review
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Reply from K9 JETS

Thank you for your feedback. It was a pleasure to meet you all. We look forward to welcoming you all back onboard again soon.

Rated 5 out of 5 stars

A flawless and marvelous experience!

Everything from start to finish was perfect! K9 Jets took the stress out of transporting my sweet dog to Europe. It was simply a pleasure! And I’m so thrilled this service exists—it’s long overdue. I highly recommend. Thank you K9 Jets!

October 18, 2024
Unprompted review
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Reply from K9 JETS

Thank you so much for your review. We really appreciate your feedback. Enjoy exploring Europe.

Rated 5 out of 5 stars

A seamless journey with exceptional care at K9Jetsg on our trip

We are incredibly pleased with the attention to detail from all the personnel, from everyone on the ground to the vet control in Lisbon. Everything was designed to be as seamless as possible. We loved the fact that last-minute changes were made to accommodate all the pups' personalities on the ground, during the flight, and at the airport. Pups and humans were quite stressed and overwhelmed so we are grateful for the team's support.

We were also very happy with how well all our questions were answered by the team. However, we found that a lot of information was provided when we asked, and we would have appreciated a bit more proactively, as all of us were first-time customers.

September 15, 2024
Unprompted review
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Reply from K9 JETS

Thank you Sandra, it was a pleasure working with you on your relocation to Spain over the last 7 months. We wish you all the best for your new start.

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