Kaboodle Ticketing Reviews 

They send you a confirmation but dont send the tickets. I queried this and they said they would send them two weeks before the festival. I had alread looked on the FAQ but there was nothing there. I pointed this out and, like a robot, they just sent a link to the FAQ (that doesn't have that info). Its now a week before the festival and I emailed again. They say that they will be email in the week before the festival. No apology. So it could be the day before! So just stress for me. Why don't they just produce them straight away like other events. Then you know where you are as you have the tickets.

Jaz, Olivia, Georgia and the team.
They were really responsive, accommodating and professional.
We are looking forward to Boomtown, thanks again.

Haven’t received my ticket for City Splash yet and the event is in 4 days! I was told I would receive it 7 days before the event!!!!

Clear , fast and friendly answer !

Trying to make contact is Awful! No information on ticket to support information which was previously sent and the event is only a few days away.

No contact number its just appalling!

The team were very helpful with the resale of my ticket.

I had lost my tickets after my email crashed and was in a panic.
Olivia contacted me very quickly and was most helpful.
Being of a certain age I’m a bit of a technophobe. !!!!!!

cannot thank Olivia and the entire team at Kaboodle Ticketing enough for their incredible support.

I had quite a stressful issue with my booking tickets, and from the very beginning Olivia was absolutely outstanding — kind, patient, professional, and incredibly comprehensive in helping me resolve everything. She went above and beyond to make sure every detail was handled properly and kept me informed throughout the whole process.

It is rare nowadays to find customer service at this level. Olivia truly turned a difficult situation into a positive experience, and her care and dedication did not go unnoticed. She made me feel valued as a customer and genuinely supported every step of the way.

A huge thank you again to Olivia and the Kaboodle Ticketing team — exceptional service and truly appreciated!

Eric was especially very helpful. Even though me adding child ticket took quite a long time and lots of communication, Eric has sorted it out at the end. Thank you.

Fantastic customer service. Query answered promptly. Great communication. Extremely helpful.
Highly recommended.

Ellie who dealt with booking FDF6625971 was amazing. She was so quick to get my friend a full refund on her ticket who unfortunately is unwell. Really appreciate the effort she went through and her kindness.

Misleading sponsored results in Google search misled me to book tickets for one of their festivals in error. In spite of providing evidence of this genuine mistake they have refused to reimburse me.

Jasmin from Kaboodle has just gone above and beyond to help me with a ticket issue. The problem was all of my own making and she fixed everything in a speedy and efficient manner. Thank you Jasmin!

I needed to add an infant ticket to my booking and Jaz was excellent. She solved my query promptly and politely. Lovely customer service!

I've spoken to three people in Kaboodle, after a terrible experience with Tixel, and they all provided a brilliant service. However one customer services agent (Jaz) stood out as she went the extra mile and I REALLY appreciated her efforts.

Great customer service from Emily

I bought a ticket but provided a typo when putting in my email on the booking but the customer service were very helpful and resolved this very quickly .

I had a query about a refund and Emily from Kaboodle was so helpful and very prompt at responding back!

Great customer service!

Customer service quick response Emily was very helpful