Kaboodle Ticketing Reviews 

I deleted my email confirmation but Fay replied to my email straight away and sorted it out

Had issues with tickets. The email response was quick and helpful. They were able to assist me with issues with immediate effect. Very trust worthy.

Awful situation and awful customer service.
After a bereavement in the family I tried to approach Kaboodle about returning or refunding or even a partial refund along with transfer options of my tickets and Campervan pass for the Stowaway festival.
I have sunk alot of money in to the tickets and now find myself in an impossible situation where the tickets are not issued until 7 days before the festival and there is no service available to transfer or get ANY refund of ANY kind.
The emails back were blunt and basically said, you can transfer the tickets to somebody 7 days before but we are not refunding you anything towards the cost of the ticket or pass. Please cancel and we will resell the tickets!?
I am gutted and cannot believe that there is no way of recouping any cost or re selling the tickets in any way.
It has been hard enough with the family situation and this has left me with a really horrible feeling around Stowaway (a family festival and their ticket vendors

Had an issue with my monthly payment plan, and Ellie was really quick to respond and got it sorted out swiftly!

Shout out to Emily - sorted my email issue in record time, no stress needed - thank you

Ellie was great and really helpful, very pleasant and communicated clearly, great customer service.

I was enquiring about a toilet pass and then needed information on how I could upgrade my ticket. Fay was the agent that assisted me and made it a seamless operation. Fay was both polite and patient and I now have what I need. Thank you very much Fay!! ☺️☺️

Very helpful and quick response from Fay!

Very lovely Eric who gave me all the information I needed and explained very well. Very very helpful:)

I have now been waiting 9 days for my refund after having been told 3-5 days. Shockingly bad, very few updates.

Jason, Brad and Brook of Kaboodle Garforth were excellent installers of our replacement Caple gas hob. They were conscientious, professional, respectful of our property and knowledgeable. I was astonished, and initially somewhat incredulous, when Brad identified a small gas leak at a property (not connected to his installation at all), but he was absolutely right, He arranged for Northern Gas Networks to come out within two hours to sort it out. Philip in customer services on the phone was also great e.g. calling me back to offer me an earlier delivery date than was available online, knowing that I wanted the installation to take place asap. Highly recommended.

Fay was very efficient with quick replies

Jasmin was very helpful in rescheduling my tickets - thank you!

great communication, very quick to respond to something i needed help with

Quick responses, thanks Ellie and Fay

Fay was wonderful, really attentive and amended booking error without instruction.

Fay was absolutely incredible! Well informed, quick with responses and polite!

It's been great experience - using the system and dealing with their customer support team, I received excellent service, thanks!

Excellent service and easy to use

Fay was massively helpful with getting me out my jam as I had got the wrong ticket cant say enough how appreciative I am. They will do anything they can to help to assure the best experience possible.