Really simple process with the option to spread the cost, which is helpful. Customer service is responsive - Jaz in particular was great in helping me fix a mistake I’d made.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fay was great, i had made an error in my email address when purchasing the tickets so never received them. Fay looked into it, rectified the issue & sent me the tickets!
Jason, Brad and Brook of Kaboodle Garforth were excellent installers of our replacement Caple gas hob. They were conscientious, professional, respectful of our property and knowledgeable. I was astoni... See more
Had purchased a ticket for We Out Here then a family event meant I am unable to go. Spoke to Olivia from the customer care team and she talked me through the whole process of cancelling my ticket and... See more
Company details
Written by the company
Kaboodle offers event organisers and consumers a combined ticketing, accommodation and travel management system all on one platform. We currently work with a large number of festivals, exhibitions and live events to ensure that we provide you with a si...
Contact info
Manchester, United Kingdom
- Hello@kaboodle.co.uk
- kaboodle.co.uk
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 2 weeks
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Excellent customer service
Customer service was excellent! I contacted them using the chat on the app and they got back to me quickly and resolved my issue. Thank you!
April 22, 2026
Unprompted review
Customer Service Exceptional
The live experience was a bit frenetic but the after care was exceptional. Jasmin was a dream! Nothing too much trouble.
April 22, 2026
Unprompted review
Ellie was very helpful
Ellie was very helpful and sorted out our hoopla tickets. Very quick and efficient! Thank you
April 22, 2026
Unprompted review
Sent an email to change a booking for a…
Sent an email to change a booking for a festival, response was quick and very helpful and managed to get it changed promptly.
April 20, 2026
Unprompted review
trying to book for 2 carers for…
trying to book for 2 carers for disabled people but they only send me one carer ticket and when I try to contact them they do not reply
April 20, 2026
Unprompted review
Reply from Kaboodle Ticketing
Hi Mark,
Thanks for getting in touch.
I can see that you recently reached out to our team (Kaboodle) via email to enquire about a second carer ticket and we were awaiting your booking reference so that we could advise further.
Kaboodle do not deal with access applications, and the event do have their own separate access team. Unfortunately this means that we cannot view your application or the outcome of it, which is decided by the access team.
I would advise that you reach out to the access team directly at info@summertimelive.co.uk. We will pass your details onto them so that they are aware you will be making contact.
Please note, if there are 2 people in your group who require 1 carer each, you will need to submit 1 application per person. If one person requires 2 carers, then please reach out to the access team above to discuss this further.
More information can be found on their website, under the "Carer Tickets" section - https://www.summertimelive.co.uk/faqs.
As your review is not a reflection of the experience that you have with Kaboodle, we kindly ask you to amend this to provide a true representation of your experience with ourselves.
Kind regards,
Kaboodle
Friendly and quick service to sort out missed payments on my boomtown ticket which got cancelled
What made this experience great was the friendly and fast service to sort out my boomtown ticket since I missed some payments and it got cancelled Emily from the kaboodle team managed to reinstate my ticket which I’m grateful for.
April 13, 2026
Unprompted review
Name change help excellent
Fay was great with helping me sort out my name change was quick at replying and sorted it out with no issues at all
April 1, 2026
Unprompted review
Kaboodle' Never had a Problem Or…
Kaboodle' Never had a Problem Or anything wrong . staff are super helpful no hassle or drama. Would and have recommended to others .
March 28, 2026
Unprompted review
Ive changed the payment date twice on…
Ive changed the payment date twice on the phone and they've not done it
February 12, 2026
Reply from Kaboodle Ticketing
Hi Linda,
Thanks for getting in touch.
I can see that your payment plan was reset on 10th February, at the time that your booking was reinstated.
Payment was set to be taken on 28th February, but failed multiple times due to your card expiring.
A manual payment was received on 3rd March, with your payment plan set to resume from 28th March.
We have attempted to take 2 further payments since 28th March, all of which have failed due to insufficient funds. A final attempt will be made tomorrow. If this payment fails then your plan will be paused and action will be required - in this case another email will be sent to you with more information.
A member of our team will call you today to ensure that the card details linked to your payment plan are correct.
Kind regards,
Kaboodle
Olivia replied back very quickly and…
Olivia replied back very quickly and was very helpful
March 27, 2026
Unprompted review
Thank you Kaboodle and Jasmin!
Thank you Kaboodle! Jasmin so helpful in sorting out the upgrade to my tickets - responsive understanding patient - blessings!
March 24, 2026
Unprompted review
Without a doubt the worst website to…
Without a doubt the worst website to use for ticket management. Purchased a boomtown ticket last year and ever. Single. Time. I try to log into my account I’m either told I don’t have an account, or my details aren’t correct (when I know for a fact they are). Then have to go through the long drawn out process of getting in touch with the help email address and getting my details reset, to log in, and then be met with the same exact issue days later.
March 25, 2025
Tidy Weekender 2026
Absolutely brilliant! I needed to change my arrangements for the Tidy Weekender in Spain and Jasmin was so helpful. Made everything really easy. And gave travel advice on top, can’t ask for anymore than that. Top service!
March 25, 2026
Unprompted review
Helped me with a problem on my booking
March 18, 2026
Good response was quick
March 12, 2026
Very helpful and made changing booking…
Very helpful and made changing booking and enquiries simple! Luke helped change my booking in just 1 email
Big up luke he’s a star ⭐️
March 18, 2026
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