kaegreel.com Reviews 176

I purchased two pairs of shoes, both size 40. One pair fit; the other did not. Despite showing a picture of the difference in size between the 2 pairs of shoes, the best the company would offer is a discount. The worst was to pay the shipping and customs duties to return the item (which would be much more than the cost of the shoe - I checked).

Despite the fact that the other pair of shoes are top notch and I will use them, my customer experience with the other pair has been so abysmal that I WOULD RECOMMEND NOT ORDERING ANY ITEM from this company.

Anne
Ottawa CANADA

Shoes arrived stained. I asked for a refund and how to return shoes. Kaegreel said shoes were not stained, I sent pix of the shoes, and I had to pay for return shipping! DO NOT BUY FROM KAEGREEL UNLESS YOU WANT TO KEEP ITEM NO MATTER WHAT!

Waited and waited and never received a tracking number. Wish I'd read these reviews first. ADVICE: dispute the charge with your credit card company!

The shoes are NOT suede or leather. They are made from a cheap synthetic material. They do not even look like suede shoes. When I contacted the company I only got nonsensical responses and, of course, entirely convoluted directions of how to return the shoe without being refunded. After a few aggravating exchanges I gave up and will donate the shoes. Terrible company, terrible shoes. DO NOT BUY!!!

This company is a complete joke! DO NOT BUY ANYTHING FROM THIS COMPANY!!! I placed an order for a pair of khaki boots whose picture looked really nice. What I received was a pair light tan smooth surface boots with white stitching that was a total cheap knockoff! I requested a return for credit based on what I received vs. the picture of the boots I ordered and was told there is nothing wrong with the boots. I provided a picture of what I received and they are totally ignoring the fact that these boots in no way match the picture on the website. If I return them they are telling me I would be responsible for paying shipping charges back to China! WTF!!! These people are total idiots to deal with. Just sorry I didn’t read their reviews before ordering. If I could rate them with a 0 star I would. Lesson learned!

Followed their instructions on how to measure my feet to get the correct size. Still were too small. Wore them for a while to get used to them but to no avail. Decided to just eat the $60 and mark the experience up as another reason to never do business with Chinese companies. Quality is not in their dictionary.

I bought one pair of "Men Velcro Suede High Boots Beck Shoes" without researching Trust Pilot and unaware that they were made in China, a hugh mistake. They look good on the internet, though once received it was noted that the quality of the shoes is lacking, and the support is terrible. I contact the via email messages, notifying them of my desire to return the shoes for a refund. They responded four different times before actually providing a refund mailing address and, on each occasion, offered an ever-increasing refund amount and percentage off if I was to keep the shoes. I packaged the shoes and attempted to send them off though didn't as the FED Ex/UPS shipping costs would be four times the purchase price of $62 and a Post Office cost of $32. I think I'll just give them away or donate them. The shoes warrant a one star as given and the customer service id zero stars. I have since agreed to their $10.00 refund, though not their 30% off on a future purchase. Lets see if they actually refund the $10.00.

Bought a pair. Unfortunately, I ordered the wrong size. After following the Eeturn process, the company responded, and told be to give them to someone, and they would refund me $6.00, and 20% off on a new pair. After shipping, etc, the Shoes are $60.00. Will never look at this Company again. Horrible!

Ordered man's size 13W boot, promptly received what might have been a woman's 10N. Because it would cost more to send it back to China, I sent them with a friend to her family reunion in Florida (a give-away). The shoes fit nobody. One of the brothers took them home to Alaska to see if anybody in the Yukon could wear them. Nice looking product; not trusting Keagreel again.

Delivery time is very long, I ordered 3 pair of boots and they were received at the end of the snow season. One pair didn't fit, I was offered a fraction of what I paid as a refund and would have had to return them internationally, pay shipping charges and customs fees. The boots aren't bad so I will donate to a charity.

Each time I contacted them they increased the amount of the refund by a few dollars but not enough to cover all the shipping charges, they were also going to charge me $12 more for a replacement pair.
Definitely a lose, lose propositions.

I wish I had done a little more research before purchasing Kaegreel shoes for my son. They do look very nice looking at the pictures on their site - unique styles, etc. however, when we received them they're super cheaply made. The stitching is poorly done, the material they're made from is not leather and feels very artificial, like they'll tear easily so you can tell they won't last 6 months. PLUS there is little to no padding on the soles so they'd be very uncomfortable to wear for any length of time.

I tried to write a review on their page yet could not find anywhere to do so. Even though there are hundreds of 5 star reviews which also claim to be 'verified buyer'. Hmmmmm..........

Now I'm having the most difficult time getting a refund, which I requested upon receipt of the shoes ( over 2 weeks now) so I'm sure they'll time it out and say it's been too long to get a refund. Unfortunately, not my first rodeo dealing with companies like this. You'd think I'd learn my lesson and use more due diligence before making a purchase of any significance.

I was offered a $7 refund plus 20% off another order. I will not order from this company again so no, I just want my $72.00 back, I'll send the shoes back and let's call it a day. I have a feeling it will not go that way given how it's gone so far but one can hope.

Buyer beware

This company doesn't even deserve one star. Their refund policy is dishonest because they say you have to send your return to China, which is way more expensive than anything you would buy. They offer you a small refund. Starting at $2 and go up each time you contact them. Never order from these people.

I bought two pairs of Kaelgreel Beck Shoes. They looked very nice on the web site, and the description was great. What I received was a very cheaply made very thin "leather" material that is almost impossible to wear. I paid $51.00 each pair, got ripped off. I thought these were supposed to be high quality Italian shoes, what I got are cheap Chinese crappy shoes

DO NOT BUY FROM THIS COMPANY. ABSOLUTE SCAM!!! They advertise their boots as waterproof but they are not. Contacting them is useless as they say no returns if worn...how would you know they leak if you haven't worn them?? They suggested we take them to a shoe repair shop...how stupid is that. Then I got PayPal involved and they agreed to refund once shoes were returned at our cost and in original unworn condition. They know that the cost of shipping to Hong Kong makes that implausible. Total scam they are selling garbage and it's shameful.

Wish I could rate them zero stars, one is def kinda high...

Warranty fraud at its best.
the warranty policy requires customer to ship returns at customer expense if it's not a compnay issue. The problem....the return address is Hong Kong so the cost to ship it back is more than the original purchase. Ray Charles could see this Warranty Fraud from a mile away! complete scam

WARNING Don’t waste your money. The worst shoes I’ve ever purchased. Absolute cheap garbage. Soles are thin and uncomfortable without any arch support. Fake fur looks cheap and does nothing for warmth. Offered only $4 refund. I paid $68 for them. It’s a big scam.

If I could give them zero stars I would. I ordered a pair of $70 snow boots. I ordered my normal size 8 but when they arrived i couldn't even get them halfway on, they looked more like a child's size.

Forget trying to return anything to this company; the cheapest shipping charge to China I could find was $90 thru the post office. They will not pay for return shipping. When I tried to communicate with customer service I repeatedly got AI scripts back, never addressing my questions. I wish I would've read reviews before ordering. Do not order from this company!!!!

Order a pair of shoes from this place, received the shoes unfortunately they were the wrong size there wasn't a tag on either shoe so I don't know what size they were. Tried to return for correct size and they completely avoided allowing me to do so. Offered very small refund redeemable on next purchase. Told me to give shoes to a friend. Do not order from this place you will undoubtedly regret it.

Ok, this was an interesting purchase. First, it took a long time and it comes from China and then sent from 9203 Charles Smith Ave. In Rancho Cucamonga, CA. JERRY (001) YASFBARA. They tell you about the initial order processing delay, but there is a second 7-10 day delay for shipping processing. The shoes came and actually look like the picture on their site. I see nothing wrong with the stitching or the sole. A positive. They were in a nice shoe bag! The size was close to my size, just a little big and slightly narrow. But they use European measuring so that's not unusual. They do give you detailed measuring advise so pay attention. The leather is very thin and not my preferred quality. The insoles padding is very thin, but I just put in some $1 cushion insoles used for my boots. It works. They are very light so that's a positive. I will use them as a relaxing casual shoe. I do not see a reason to return them. But I see no reason to buy from thrm again. The price was too high for the quality. If I saw this shoe in a store I would have guessed $35. I think some people would enjoy them and others would not.