kaegreel.com Reviews 176

I paid $16.00 for a 10 day delivery and received the order in 6 weeks. The insides of the shoes fell apart after wearing for an hour. The company refuses to reimburse me or grant a return as the shoes have been worn. Although their return policy states refunds are granted when products are defective. Lesson learned to always read reviews first. This company is a huge scam.

I haven’t bought from kaegreel.com and WON’T be doing so thanks to all the great 1 star reviews. It’s terrible getting burned by a business and their products, so THANK YOU SO MUCH for spreading your experiences!

Do NOT do business with this company! They don’t do returns or refunds the fair/honest way. They are not based in the US. Very poor customer service and poor quality merchandise. Warning: stay away!!

WARNING; DO NOT DO BUSINESS WITH THIS COMPANY! After waiting 3 weeks without receiving, I requested a refund. They kept trying to get me to accept a discount and keep them. I tried to explain that I hadn’t received them. This went on until I received them, and now they’re saying I have to pay post back to China because I received them!

These shoes /slippers/dog chew toys are unusable, even as chew toys. There is horrible chemical off-gassing. So bad, that we woke up the next morning feeling nauseous. They said this is normal, and to leave them outside to air out. Really? They are the flimsiest foot coverings I’ve ever seen, and look nothing like on the website. I wear size 11 - 11 1/2. I was planning to wear these outside without socks, so I ordered size 10, which should have been tight, per their size chart. I think if I had ordered size 11 1/2, that they would be too big for Shaquille O’Neal!

I’ve since had to file a dispute with my credit card company because they just won’t initiate a refund.

Do yourself a favor, and shop somewhere else.

Scammers - AMAZON and GOOGLE need to shut these people down or get them off their sites.

Over ONE MONTH and order not delivered. Their site still says I did not order anything. Multiple queries yielded only - 'be patient' replies without a stitch of explanation in suspiciously horrible Chinglish. Three weeks later I got an 'order number' which produced no tracking data.

They claim that their product is waterproof but it is a lie. They get wet instantly. Do not buy anything from them it is false advertisement. They refused to refund my purchase stating that they don't take back used product. I only just reveived them.

THESE ARE THE WORST PEOPLE TO DO BUSINESS WITH. I just threw away $85. Their product is cheap, fits horribly, and the SECOND I ordered them, I KNEW it was a mistake! If I want a refund, I can SEND THEM BACK TO CHINA AND PAY FOR THAT MYSELF.
I SHOULD HAVE KNOWN BETTER. This is a bitter and expensive lesson to learn.

It took over a month for my order in Canada to shwo up. The shoes are what I expected they are fine. Other then the time for delivery I have no issues.

Do not buy these shoes. They don’t fit and the return process is difficult. Also the delivery time is very lengthy

Wow! I Thought it was just my experience. Company sent shoes that was too narrow but right size. First they offered me a 13 percent discount NOT to return but to buy another two narrow pair ( huh). I emailed them and told them I wanted send back for pairs that fit. They offered me 18 percent discount on a different shoe but they didn't have a wider pair, they basically asked me
to tough it out, man up and destroy my feet. Finally
they said only send the shoes back to the address they
provide and in the same shipment package, bag, wrap and all, tracking number etc. I smelled a trap. But did just as they required.

It cost $64 to ship for return. even the Post women was suspicious because the address was unbelieva
blely long. I sent this return in late November to no avail. Their consistent reply is "we haven't received your return". Worst part, I bought $200 worth of gift for friends and family from them while returning my shoes

Couple of the gift shoes didn't fit.....they got me, the big time!

If I could put a minus 50 in the rating, I would. Do not do ANY business with this horribly disreputable company. I have been waiting for my order for two months. When I contact the company they respond with repeated messages that just keep looping through excuses, but no action to rectify the problem. Then they pawned me off on the shipping company they use..Piggy Express. Another disreputable company. Horrible, horrible, horrible company. A major SCAM.

This is a very bad company. A ghost company no phone.
No contacts. Never got my order. Never use use this rip off company

WARNING. BEWARE THIS COMPANY.
Do not buy shoes from this company. The shoes ordered were sized according to the company size chart. The shoes arrived and.were two sizes too big. I asked for money to be refunded and was offered an $8 refund for two (2) pairs of shoes.

Exactly what everyone else has written. Wish I had read before ordering....uggh. Horrible place. Takes two weeks just to process order and won't let you cancel. Says it has been shipped but give no proof. Now it has supposedly been shipped but I'm supposed to wait three weeks to receive it. Need to download a Chinese app to track order, not doing. DO NOT ORDER FROM THIS PLACE!

Been in contact with them in CHINA about my order for over a month ,that I cancelled yet still received . RETURN I HAVE TO Pay and only if they receive it without customs due will I see refund less shipping Do not buy from them HORRIBLE experience

Do not order from this place you will not receive them. Scam Scam they deduct your money immediately but you never get them. No such place!!!! Horrible Horrible!
Thieves. Other reviews I read they don't return money or return labels, no way to know where these boots come from. AWFUL

Scam!! I ordered two pairs for Christmas gifts. Neither pair fit true to size and I asked for a return. I was offered $12 refund to keep the shoes. Otherwise, I could send them back (to CHINA) at my cost!! Very poor customer service. Not a professional operation at all. Stay clear of this business!

Great review chain! Perfect explanation of service. Slow shipping, poor quality and worse customer service. Same shoes at other sellers with great customer service and satisfaction; such as Amazon and TEMU. Do not recomend buying from Kaegreel!

Order was processed on 12-12-2024.
As of 1-2-2025 nothing has arrived. I have sent 1 update request via e-mail and all I got was "be patient"
(had to translate from Chinese as this is where they originate!).
Terrible customer service!

I ordered three pair of boots from Kaegreel on December 11th. After not receiving the package after a couple weeks, I tried to cancel the order. They said it cannot be cancelled because the item had shipped. When I asked again how to track the package on December 26th, I received a message stating the package shipping had been initiated on December 28th. It's now January 2nd and the package is somewhere in Canada. I'm very much regretting my purchase. Especially since I ordered a couple boots and sizes to be sure I got it right. BUY LOCAL, DO NOT ORDER FROM KAEGREEL.