kaegreel.com Reviews 176

I had a terrible experience with Kaegreel shoes. I placed an order on 12/2 and received no shipping confirmation for over two weeks. I emailed their customer service requesting an update but never got a response. Frustrated, I submitted a complaint with my credit card company, and the charge was reversed and held. Conveniently, I received an email the very next day saying my order had shipped. It then took another week to receive actual shipping information. As of today, the package has been sitting in Queens since 12/26 with no further updates. This is by far one of the worst online shopping experiences I’ve had—poor communication, slow processing, and a lack of accountability. I will not be ordering from Kaegreel again.

I mistakenly ordered a “women’s” size 11 when I needed a men’s size 11.
The return policy is ridiculous.
I will never purchase from them again!

Stay away!!!! Ordered this product over 6 weeks ago and still no update on shipping. Tried to cancel the order and they respond they cannot cancel because item has already shipped, which is a lie.

If there was a minus star, that’s what I’d give them. This company has a fraudulent return policy for their crappy product. I’ve been getting the same run around as others describe trying to get them to give me a full refund for the boots where the left is too large. So now I’m going to see what PayPal will do about it. Spread the word folks: NEVER ORDER FROM THIS FRAUDULENT CHINESE COMPANY that claims to be in the USA

Absolute scam of a company. I ordered a size 11, waited 6 weeks for them to get here and they sent me a size 4. When I asked for a refund and instructions to send them back, I was told I would get $4 of the $59 I spent and 30% discount on ordering another pair. DO NOT DO BUSINESS WITH THESE SCAMMERS!

Ordered two pair of boots. They claim I ordered women's sizes which is incorrect. Received two emails, one claiming my fault, the other offering 5 dollars and 20% off. I countered 50% off and I'd pay to ship the others back. The remembered I paid for boots I did not get. They look and worse feel cheap. From China so figures but my minimalist runners are made there, and they are top quality. No mention of China when you buy. Took six days to get a confirmation. Then sat at the Chinese export station six days, and for some reason five days here at a US port. Should have read the reviews. Live and learn.

Ordered shoes over a month ago. Received a conformation email. Never any shipping information. I emailed their customer service twice, crickets. Finally got a shipping number through PayPal. this led to another dead end. Save your time and money. Just another Chinese scam outfit.

Customer service is awful/nonexistent. Stay far away from this company.
The shoes I received were in a plastic see-thru bag without any labels other than my address. The pair of loafers looked as though they were a used returned item, and the footbed filler was loose and not glued properly. Craftsmanship not good quality. Kaegreel company would not replace/exchange my order.
Stay away, unless company fulfills customers return inquiries in good faith. Replacement(s) with a new shoe should be honored. It is not a return request for cost.

Customer service is awful/nonexistent. Stay far away from this company.

Scam. After 3weeks, they sent me the wrong color and the wrong size. Refused to give me a full refund unless I spent a fortune sending the shoes to China. Offered a 50% refund and I could keep the ugly shoes that I couldn't wear.

LESSON: read the return & refund policy. I was so excited to find the shoe I wanted. It looked like any american vendor online. It's actually a chop-shop buried deep in China

The model shoe I wanted was no longer available on Amazon. I wanted a 2nd pair. So I found Kaegrel after a long search onlin (a made up name for the Chinese Company ( aka 广州谷丽科技有限公司 ... didn't know that at the time).

Anyway, I ordered a size 11 US, the same as I had on amazon. What I got was size a UK size 46, which is a US 12! They claimed it was an 11. My only option was to return it to CHINA @ MY EXPENSE.... $45 via USPS. I had ordered 2 pair, total cost $98. That’s a 50% penalty for returning with no guarantee I’ll ever see the right size

No thank you! ...looking for a friend with big feet I can gift them to.

They are scammers! They sent the wrong size shoe and refused to send the right size after showing proof that I ordered a size 12. They tried to pretend that I chose the wrong size and refused to correct their mistake so now I’m stuck with a size 14 shoe.

They are being shipped from China. After 5 weeks of waiting I still have not received the package. Total scam.

Total Scam!!!! NO customer service help( I was told to keep the shoes and buy a smaller pair). don't be tricked.

I haven't ordered these but now knowing they are made and shipped from China and reading the reviews says alot. Items are never ever what they say. I recently order shorts. They had a size chart for waist so I thought I would be fine. Got them and I couldn't even put them over my hips. It says no returns but I sent a picture of them at my hips and pic of my jeans showing the size and there's together. You can't dispute that. They did refund me as I said I would contact my bank.

I'm only giving them a 5 is so the post would get read. Always, Always read the reviews and find out where the product is coming from. You'll find almost entirely it's China and take the time to look at the product. Do you honestly think you can purchase the
Shoes or any other product they advertise for such a cheap price? Any pair of shoes that looks like the ones they're advertising would almost certainly be anywhere from 100 to 200 dollars anywhere else. I have never purchased from them I just hate scammers. So the date shown isn't real, you can't post without a date.

Horrible. Shoes showed up almost 2 months after they were paid for. Did not fit. They refused to accept return. One pair doesnt even have a size marking or code. They insisted otherwise even though I sent photos. Never again. Considering suing them even though the amount is under $100. The arrogance and lack of consideration has to stop

Same issues as the other reviewers. Waited weeks and when they were finally delivered yesterday, did not even come close to fitting my feet. Crappy workmanship and they gave off a noxious chemical oder that was so bad, I had to put them into the garage. I contacted customer service about returning / refunding and actually heard back quickly; however, they offered a $5 refund (on a $75 order) plus 20% off on another pair. Total BS...just another CCP company ripping off customers...I feel like a dolt. Oh well, live and learn. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY!!!!!!

Almost not worth the bother, given the reviews here. Wish i knew about trustpilot before ordering! Same experience here. Crappy fake shoes, glued together, not handstitched as advertised. The shoe strap broke as they were being put on for the first time. According to them, this made them "used" and ineligible for a return. After 14 emails back and forth, they agreed to a 10$ refund on 50$ shoes. I highly doubt i will ever see that 10$.

Much like everyone else here, I had a horrible experience with this company. If I could give them a minus 100 I would. Wanted to return everything because it didn't look like what was on their website, they only would give me a small credit $5.00 and a discount for more purchases and made me take pictures of everything. Kaegreel is a rip off so don't buy anything from them.

The good news, I paid with PayPal and they refunded all of my money ($185.00) so kudos to PayPal! I was very pleased with how PayPal handled everything.