KaffeK Reviews 

45,523
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

On their website, they stated 2-3 days shipment. It's been 9 days now, and still nothing. I wanted to try a different coffee shop than my usual one since they increased their international shipping pr... See more

Company replied

Rated 5 out of 5 stars

Used these guys several times now and always had a good experience. Although based in Europe the shipping is quick and once it leaves them, its delivered via the UK post service - tracked. Coms... See more

Rated 5 out of 5 stars

Kaffek is brilliant what can I say delivery from Denmark within two weeks straight to your door and well packaged. Reasonable price wouldn’t shop anywhere else now for my coffee.

Rated 5 out of 5 stars

I have been using KaffeK for a number of months and always been delighted with the service received. Despite being based in Europe, I am in UK, it is cheaper for me to buy from KaffeK than a company i... See more

Company details

Written by the company

KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers. The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites. Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.


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4.5

Excellent

TrustScore 4.5 out of 5

46K reviews

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Replied to 97% of negative reviews

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4.5

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(45,523)

6,203 reviews in the last 12 months

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Rated 5 out of 5 stars

Kaffek.com

Have used Kaffek for my coffee needs for a while now, I love the website and the layout, easy to choose with lots of choices.
They have great prices and the delivery is very speedy and the offer of free postage when you buy over a reasonable amount is great.
I would fully recommend to all coffee lovers. Great company with fantastic customer service, thank you

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

The packet took over two weeks to…

The packet took over two weeks to arrive.

May 29, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hi,

Thank you for your feedback. We are truly sorry to hear that your order took over two weeks to arrive – we completely understand how frustrating that must have been.

This is not the standard we aim for, and we have already put measures in place to improve our delivery times. We hope to provide you with a much faster experience should you order from us again.

Kind regards,
Tobias – KaffeK

Rated 1 out of 5 stars

Very bad experience


The website appears to be registered in Belgium, but the company is actually operating from Denmark. I placed my order 7 days ago and it still hasn’t been delivered.

At no point during the ordering or payment process was it clearly stated that the products would be shipped from Denmark. This lack of transparency is misleading and creates unrealistic delivery expectations.

Very disappointing experience. I would not recommend this company.

June 2, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hi,

Thank you for sharing your experience, and we are sorry to hear that your order has not yet arrived and that the overall experience has been disappointing.

We take your feedback regarding transparency very seriously. You raise a valid point, and we completely understand how frustrating it can be when delivery expectations are not clearly communicated upfront. This is something we will look into and work to improve, so that our customers always have a clear picture of where their order is being shipped from and what to expect in terms of delivery times.

If your order still has not arrived, please do not hesitate to contact us at info@kaffek.be with your order number and we will look into it straight away.

Kind regards,
Tobias – KaffeK

Rated 1 out of 5 stars

Disgraceful deceitful behaviour!

I will remove my good reviews for this company after recent treatment.
I ordered my coffee feeling glad the usual item was instock because it's not reliable.
I waited days hearing nothing & went online to check and order had been cancelled. I was told after endeavouring to contact them, that one item was out of stock (again)
I asked for notification but the website fails to confirm notification requests. I asked about this lack of confirming they received my requests and was told it was automated. However, next day I notice the item is available. I purchased my usual 6 boxes & other items & paid with paypal. I received order confirm but then received an email saying the item still not in stock? Puzzled I went to website only to see they have a different image on the item I purchased yesterday depicting old image. The item had same name claimed 'bold new packaging' However, they failed to state the strength of this , so called, strong coffee, had changed from strength 10 to strength 7.
I tried to call them but nobody is answering as seems typical.
I have had to arrange my money to be returned for the inferior item & cancel the rest of the order.
Inconsistent service is poor enough with hit & mis stock reliability. But to change the item for an inferior product after you pay and pretend only packaging has changed is a disgrace.

June 2, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hi,

Thank you for sharing your experience, and we are truly sorry for the frustration this has caused.

We understand how disappointing this must have been, and we sincerely apologise for not meeting your expectations. We will be looking closely into what happened and how we can communicate better in situations like this, to make sure it does not happen again.

We hope to have the opportunity to restore your trust in us in the future.

Kind regards,
Tobias – KaffeK

Rated 5 out of 5 stars

Good coffee at good price

Delivery is always as Kaffek say it will be and considering the distance it comes it is very good. You do pay for delivery in some instances but the price of the coffee is so reasonable that this isn’t an issue. So good coffee, good price and good service.

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

takes to long from order to del

June 1, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hi,

Thank you for your feedback. We are sorry to hear that the delivery took longer than expected and completely understand your frustration.

We take this seriously and are continuously working to improve our delivery times. We hope to provide you with a faster experience next time.

Kind regards,
Tobias – KaffeK

Rated 1 out of 5 stars

I want to return some tassimo pods due…

I want to return some tassimo pods due to short term expiration date and was told that I can’t return. Customer service is rubbish and useless. I will therefore have to report them to the Trading Standards. Absolute cowboys!

May 25, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hi,

Thank you for your feedback, and we are sorry to hear that you have had a frustrating experience.

We have already reached out to you directly with a solution and hope to have this resolved for you as quickly as possible. If you have not received our message, please do not hesitate to check your spam folder or contact us at info@kaffek.co.uk.

Kind regards,
Tobias – KaffeK

Rated 5 out of 5 stars

Mocha - single pod

Mocha is my go-to coffee. Having to used 2 pods to make one drink always seemed a little wasteful and more expensive than it should be. Luckily KAFFEK have released their own Mocha in one pod. A sure winner in my book.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great Coffee Company With Good Communications

I must admit I like Costa Cappuccino Coffee, It's a no-brainer for me. To find it a lot cheaper in Denmark than where I live in the UK was great. OK I had to buy 16 packs to get free carriage, but not a problem. I've seen buyers on here complaining about the Post Office delivery, but that's not KaffeK's fault. My delivery from ordering to delivery took eleven days. Only two of them days was KaffeK taking the order and begin shipping. Nine of them days was the coffee in transit. The Post Office delivered in thirty six hours after receiving my order. Overall a great shopping experience and will definitely purchase again from KaffeK it's been a no hassle experience from a great company.

May 28, 2026
Unprompted review

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