Really good quality clothing. Always the softest material and so comfortable. Everything feels nice and thick and well Made. Been purchasing Kaiia clothing since last year, & probably a quarter of my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amy dealt with my query from start to finish, with several emails going back and forth. Very helpful to have the continuity of the same advisor each time. She was as helpful as she could be, within th... See more
Company replied
Really happy with the customer service from KaiiaTheLabel. I had an issue with my order, but Amy was so helpful and handled everything quickly and professionally. She was understanding and made the w... See more
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I've just had brilliant Customer service from 'Anna' Kaiia. I wanted to change my order size, this unfortunately wasn't possible but I was given the option to cancel and re order my correct size. Wa... See more
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Company details
- Women's Clothing Store
- Clothing Store
- Lingerie Store
- Outerwear Store
- Plus Size Clothing Store
- T-Shirt Store
Written by the company
Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIA
Contact info
United Kingdom
- support@kaiiathelabel.com
- kaiiathelabel.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kaiia The Label
Hi Gemma,
Thank you for your feedback! We're thrilled to hear that you had a great and easy experience with us at Kaiia. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Laura x
Fast delivery
Fast delivery, tracksuits are true to size, extremely comfy and good quality. Will be back✨
April 18, 2026
Unprompted review
Reply from Kaiia The Label
Hi Melissa.
Thank you for your feedback! We are thrilled to hear that you had a positive experience with your recent order from Kaiia.
Your comments regarding our fast delivery and the true-to-size fit of our tracksuits are greatly appreciated. We strive to ensure that our products not only meet but exceed our customers' expectations in terms of comfort and quality.
We look forward to welcoming you back to our store soon. Thank you for choosing Kaiia.
Sam x
The tracksuits are amazing!
The tracksuits are amazing!! The hoodies are so cosy and true to size wouldorder in every colour if I could!
February 13, 2026
Unprompted review
Reply from Kaiia The Label
Hi Sophie,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying our tracksuits and find the hoodies to be both cozy and true to size. Your satisfaction is our top priority, and it's fantastic to know that you would consider ordering in every colour!
At Kaiia, we strive to provide high-quality products that meet our customers' expectations.
Thank you for choosing Kaiia, and we look forward to serving you again soon.
Amy x
Reply from Kaiia The Label
Hi,
Thank you for your feedback regarding our tracksuits. We are thrilled to hear that you find them gorgeous! At Kaiia, we strive to create stylish and comfortable apparel that meets our customers' expectations.
We appreciate your support and look forward to serving you again soon!
Sarah x
Amazing quality for the price
Amazing quality for the price, hoodies and jackets are so cozy and cute. i loveeee
April 13, 2026
Unprompted review
Reply from Kaiia The Label
Hi Erin,
Thank you for your wonderful feedback! We are thrilled to hear that you find the quality of our hoodies and jackets to be amazing, especially for the price. At Kaiia, we strive to provide cozy and stylish options that our customers will love.
We appreciate your support and look forward to serving you again soon!
Laura x
Highly recommend!!
Every item of clothing fits me perfectly- which is usually a struggle as a plus size girl. The material is always so soft and stays soft, thick quality and so comfortable! Definitely recommend.
April 7, 2026
Unprompted review
Reply from Kaiia The Label
Hi Millie,
Thank you so much for your wonderful feedback! We are thrilled to hear that every item of clothing you’ve purchased from Kaiia fits you perfectly. We understand how challenging it can be to find stylish and comfortable clothing, especially in plus sizes, and we are delighted that our products have met your expectations.
Your compliments about the softness and quality of our materials are greatly appreciated. We take pride in ensuring that our clothing not only looks great but also feels great to wear. It’s fantastic to know that you find our pieces both thick and comfortable, making them a joy to wear.
We truly value your recommendation and are committed to providing high-quality clothing that empowers our customers.
Thank you again for choosing Kaiia. We look forward to serving you again soon!
Sam x
Love love love my joggers!
Love love love my joggers!! Fast shipping and great customer service
March 19, 2026
Unprompted review
Reply from Kaiia The Label
Hi Kibbe,
Thank you so much for your wonderful feedback! We are thrilled to hear that you love your joggers. Your satisfaction is our top priority, and it’s fantastic to know that our fast shipping and customer service met your expectations.
We appreciate your support and look forward to serving you again soon!
Laura x
Reply from Kaiia The Label
Hi Michelle,
Thank you for your feedback! We are thrilled to hear that you are enjoying our clothes and that your order arrived quickly. At Kaiia, we strive to provide high-quality fashion along with efficient service, and it’s wonderful to know we met your expectations.
Thank you for being a valued customer!
Sarah x
Such good quality products
Such good quality products. always bringing new things out. highly recommend!!
April 10, 2026
Unprompted review
Reply from Kaiia The Label
Hi Sophie,
Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying our products and appreciate the quality we strive to maintain. At Kaiia, we are committed to continually bringing you innovative and stylish options that meet your needs. Your recommendation means a lot to us, and it motivates our team to keep delivering the best.
Thank you for being a valued customer!
Amy x
Great clothes
Great clothes, never had any issues with the products and service- fast delivery
April 10, 2026
Unprompted review
Reply from Kaiia The Label
HI Sinead,
Thank you for your feedback! We are thrilled to hear that you are enjoying our clothing and that you have had a positive experience with both our products and service.
We appreciate your support and look forward to serving you again soon!
Sam x
Outstanding service
After contacting the customer service team regarding a small issue, the help and communication was excellent! They replied to my query very promptly and were very helpful as to what they could do to resolve the issue. Very polite and very professional team! Thankyou once again, Marie,Anna & Amy. :)
April 10, 2026
Unprompted review
Reply from Kaiia The Label
Hi Marcia,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an outstanding experience with our customer service team. Your kind words about Marie, Anna, and Amy are greatly appreciated, and we will be sure to pass along your compliments to them.
At Kaiia, we strive to provide prompt and effective support, and it is wonderful to know that our efforts made a positive impact on your experience. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We are here to help!
Thank you once again for your feedback, and we look forward to serving you again soon.
Laura x
After going back and forth on TikTok…
After going back and forth on TikTok and getting stressed with no answers,I decided to contact the company by email and glad I did, as my issue was sorted out straight away the experience was very professional and helpful , but do still think TikTok customer service needs a lot of work as had a few stressful disappointments on there ,but for this occasion I’m a happy customer
Thanks Amy and anna
April 10, 2026
Unprompted review
Reply from Kaiia The Label
Hi,
Thank you for taking the time to share your feedback regarding your recent experience with our customer service. We are thrilled to hear that your issue was resolved promptly and that you found our email support to be professional and helpful.
Your insights are invaluable to us, and we appreciate your honesty about the challenges you faced with TikTok’s customer service. We understand how frustrating it can be to encounter delays and lack of answers, and we are committed to continually improving our services to enhance customer satisfaction.
If you have any more questions or need assistance in the future, please do not hesitate to reach out. We are here to help and ensure that your experience with us remains positive.
Thank you once again for your kind words and for being a valued customer.
Sarah x
Great clothing, but unfortunately won't be ordering again.
Honestly, their clothing is great it's definitely not the issue!—I’ve just received my first order and I really like it. However, I unfortunately won’t be buying again due to the shipping and customs costs.
Shipping alone was almost €40 (which I was aware of), but I really wanted to order from KAIIA as I’m a fan. Then, a day before my parcel arrived, I had to pay an additional €36 in customs fees. That’s nearly €80 in total, which is the price of another tracksuit.
It’s such a shame, as I genuinely like their products. I really wish they would at least lower their shipping costs.
Also kindly note that I only ordered 1 tracksuit & a top , which them alone cost around 90€ all together so it's not a bad price at all, it's just the shipping and customs as I've explained.
April 9, 2026
Unprompted review
Reply from Kaiia The Label
Hi Alexia,
Thank you for sharing your feedback regarding your recent order with Kaiia. We genuinely appreciate your support and are delighted to hear that you enjoyed the quality of our clothing.
We understand that shipping and customs fees can sometimes be significant, and we apologise for any inconvenience this may have caused you. We want to clarify that we provide detailed information on our website regarding delivery and customs fees. When making a purchase, it is essential to be aware of the import regulations specific to your country. Unfortunately, we cannot circumvent these rules, nor can we estimate the customs charges that may apply. All customs charges must be covered by the customer.
For further details relating to customs charges and our delivery policies, please refer to our FAQ's or delivery policy using the link below:
https://www.kaiiathelabel.com/pages/delivery-policy
We are continuously working to improve our services, including shipping options and costs. While we cannot control customs fees, we are always looking for ways to enhance the overall shopping experience for our customers. If you have any further suggestions or if there’s anything else we can assist you with, please do not hesitate to reach out.
Laura x
Anna
Anna, the person I spoke to via email was very helpful and responded quickly when it came to assisting me with a sizing issue with a product I ordered, which I then received a prompt refund for.
April 9, 2026
Unprompted review
Reply from Kaiia The Label
Hi Dylan,
Thank you for your feedback regarding your recent experience with Kaiia. We truly appreciate you taking the time to share your thoughts.
I’m glad to hear that Anna was able to assist you effectively with your sizing issue. Providing timely and helpful support is a priority for us, and it’s wonderful to know that you received a prompt refund as well. Your satisfaction is important to us, and we strive to ensure that every interaction meets your expectations.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!
Thank you for choosing Kaiia.
Sarah x
Excellent customer service and reliable delivery!
I recently ordered a hoodie and pants from Kaiia. Unfortunately, the package was delayed a little and took longer than expected to arrive.
From the very beginning, I reached out to their customer support via email. I was truly impressed by how patient, polite, and professional their team was. They responded quickly every time, kept me fully updated on the status of my order, and reassured me that they were personally following up on my delivery.
Even during the delay, they continued sending respectful and helpful emails, which made me feel valued as a customer. In the end, the package arrived safely through Royal Mail.
Kaiia showed great responsibility and care throughout the whole process. Their excellent communication and respectful attitude turned a potentially frustrating situation into a positive experience.
I highly recommend shopping with them — not just for the quality of the clothes, but especially for their outstanding customer service.
Thank you, Kaiia team! 🙏
April 7, 2026
Unprompted review
Reply from Kaiia The Label
Hi Hatameh,
Thank you for sharing your feedback regarding your recent experience with Kaiia. We genuinely appreciate your insights, as they help us continually improve our services.
We are thrilled to hear that you found our customer service to be excellent and that our team was able to assist you during the delay of your order. It's our goal to provide a seamless shopping experience, and we are glad to know that our communication efforts made you feel valued as a customer.
Your acknowledgment of our team's patience, politeness, and professionalism is truly appreciated. We strive to keep our customers informed and reassured, especially during unforeseen circumstances. It is wonderful to hear that our proactive updates and respectful correspondence helped to turn a potentially frustrating situation into a positive experience.
We are also pleased that your package arrived safely through Royal Mail. Your recommendation to shop with us not only for the quality of our products but also for our outstanding customer service means a lot to us.
Thank you once again for your kind words and for choosing Kaiia. We look forward to serving you again in the future.
Sam x
Good quality but will buy a size up in future!
The clothes are good quality and actually fit my legs( I’m a tall-ish girly) so I’ll be buying more from here because it’s the only place I can find where they fit my legs. I did have trouble with my delivery which wasn’t Kaiia’s fault it was the delivery drivers fault for sending it to the wrong address. I eventually got my parcel and was hoping they would be perfect however they was abit tight on the stomach area as I gave birth 6 months ago and for some reason instead of losing any weight I keep putting weight on, but because of the trouble with the delivery I didn’t want the hassle of sending them back so I’ve kept them. I will still buy from them because they are really good and will just be buying the next size up in future. Thank you though for helping with the delivery problem.
April 3, 2026
Unprompted review
Reply from Kaiia The Label
HI Britney,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our clothes to be of good quality and that they fit your legs well, especially as a tall customer. It’s wonderful to know that you plan to shop with us again, as we strive to provide options that cater to all body types.
We apologise for the delivery issues you experienced. It’s unfortunate that the parcel was sent to the wrong address, and we appreciate your patience in resolving that matter. We are glad to hear that you eventually received your order.
Regarding the fit of the items, we understand that changes in body shape can be challenging, especially after giving birth. It’s great to know that you have decided to keep the items despite the tightness in the stomach area. We recommend considering a size up for your future purchases, as we want you to feel completely comfortable and confident in our clothing.
If you have any further questions or need assistance with your next order, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help ensure your shopping experience is as enjoyable as possible.
Thank you once again for your understanding and support. We look forward to serving you again soon
Laura x
I had an amazing experience with amy…
I had an amazing experience with amy who helped me resolve a refund issue. I couldn’t have asked for better service! 10/10!!
April 9, 2026
Unprompted review
Reply from Kaiia The Label
Hi Anna,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an amazing experience with Amy while resolving your refund issue. Providing exceptional service is our top priority, and it’s wonderful to know that Amy was able to assist you effectively.
Your satisfaction is incredibly important to us, and we appreciate your kind words. Thank you once again for your feedback, and we look forward to serving you again soon.
Sarah x
I love Kaiia and all of their products…
I love Kaiia and all of their products they always have fast shipping and great quality
April 8, 2026
Unprompted review
Reply from Kaiia The Label
Hi Jessica,
Thank you for your wonderful feedback! We are thrilled to hear that you love Kaiia and appreciate the quality of our products. At Kaiia, we strive to provide our customers with exceptional service, and it’s gratifying to know that our fast shipping and high-quality items have met your expectations.
Thank you for being a valued customer, and we look forward to serving you again soon!
Sarah x
Excellent quality great colours to…
Excellent quality great colours to choose from brilliant too wash no issues
April 7, 2026
Unprompted review
Reply from Kaiia The Label
Hi Lorna,
Thank you for your feedback! We're thrilled to hear that you are satisfied with the quality of our products and the variety of colours available. It's wonderful to know that they wash well and have met your expectations without any issues.
Thank you for choosing Kaiia!
Amy x
The hoodies are honestly one of the…
The hoodies are honestly one of the best qualities ever
April 6, 2026
Unprompted review
Reply from Kaiia The Label
Hi Daisy,
Thank you for your feedback regarding our hoodies. We are thrilled to hear that you consider them to be of exceptional quality. At Kaiia, we strive to provide our customers with products that not only meet but exceed their expectations.
We appreciate your support and look forward to serving you again soon.
Laura x
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