Kaiia The Label Reviews 1,197

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 478 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the clothing, noting the soft, thick, and comfortable materials that maintain their shape after washing. Many appreciate the wide selection of styles and colors, finding the clothes fashionable and versatile for various occasions. The customer service team is frequently highlighted for being helpful, quick, efficient, and understanding in resolving issues. However, some customers experienced issues with their orders, including incorrect sizes, damaged items, or delays in delivery and refunds, which led to frustration with the resolution process. A few people also mentioned that while the clothes are of good quality, some items, like zippers, showed wear quickly, and sizing could be inconsistent, particularly with oversized items.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the amazing quality, comfort, and style... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the amazing quality of clothing and... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the helpfulness,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with quick... See more

Staff

People report positive experiences with staff, consistently describing them as lovely, helpful, and quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good quality clothing. Always the softest material and so comfortable. Everything feels nice and thick and well Made. Been purchasing Kaiia clothing since last year, & probably a quarter of my... See more

Company replied

Rated 5 out of 5 stars

Amy dealt with my query from start to finish, with several emails going back and forth. Very helpful to have the continuity of the same advisor each time. She was as helpful as she could be, within th... See more

Company replied

Rated 5 out of 5 stars

Really happy with the customer service from KaiiaTheLabel. I had an issue with my order, but Amy was so helpful and handled everything quickly and professionally. She was understanding and made the w... See more

Company replied

Rated 5 out of 5 stars

I've just had brilliant Customer service from 'Anna' Kaiia. I wanted to change my order size, this unfortunately wasn't possible but I was given the option to cancel and re order my correct size. Wa... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Lingerie Store
  4. Outerwear Store
  5. Plus Size Clothing Store
  6. T-Shirt Store

Written by the company

Designed exclusively in the UK, KAIIA was born to inspire and deliver an elevated approach to fashion-forward street style for the modern, urban, cool-girl. With a laid back edge at the core, KAIIA THE LABEL is on a mission to make young women feel empowered through a curated wardrobe that provides wardrobe staples with a fearless edge and a subtle sexy aesthetic, no matter what shape or size. Elevation is our ethos. #WEAREKAIIA


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely quality at a good price point.

Lovely quality at a good price point.

March 20, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Sunny,

Thank you for taking the time to share your feedback! We are thrilled to hear that you found the quality of our products to be lovely and at a price point that meets your expectations. At Kaiia, we strive to offer stylish and affordable options for our customers, and your satisfaction is our top priority.

We value your input and look forward to serving you again in the future.

Thank you once again for your support!

Laura x

Rated 5 out of 5 stars

Clothes are such great quality and so…

Clothes are such great quality and so many different styles and colours to choose from

March 28, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Megan,

Thank you for your feedback! We're thrilled to hear that you are enjoying the quality of our clothing and appreciate the variety of styles and colours we offer. At Kaiia, we strive to provide a diverse selection that meets the tastes and preferences of all our customers.

We look forward to serving you again soon! If you have any further questions or need assistance, don’t hesitate to reach out.

Amy x

Rated 5 out of 5 stars

Online ordering

I’ve ordered Kaiia clothing from both ASOS and Tik Tok shop. Both times the process was very easy and delivery was very quick also. The quality of the clothing items are amazing! They do some of the best tracksuits on the market, and they’re gorgeous. I’ve got three different coloured tracksuits, all match the same as they were pictured on the website. And I’m hoping to try more in the future!

March 23, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Demi,

Thank you for taking the time to share your feedback regarding your recent experiences with Kaiia clothing from both ASOS and TikTok shop. We are thrilled to hear that you found the ordering process to be easy and that your items arrived promptly.

We take great pride in offering stylish and high-quality tracksuits, and it’s fantastic to hear that the three different colours you purchased matched the images on our website perfectly.

We appreciate your enthusiasm for our products and are excited to hear that you are considering trying more in the future. If you have any specific styles or colours in mind that you would like to see, please feel free to share your thoughts. Your feedback is invaluable as we strive to enhance our offerings.

Thank you once again for your positive review. We look forward to serving you again soon at Kaiia.

Sam x

Rated 5 out of 5 stars

Incredible quality clothing

Incredible quality clothing, so comfortable!

March 27, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Erin,

Thank you for your wonderful feedback! We are thrilled to hear that you find our clothing to be of incredible quality and extremely comfortable. At Kaiia, we strive to provide our customers with the best possible experience, and your satisfaction is our top priority.

Thank you for being a valued customer!

Sarah x

Rated 4 out of 5 stars

I find it good

I find it good

March 26, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Erin,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you find our services to be good. Your satisfaction is our top priority, and we are always striving to improve and enhance our offerings.

If there are any specific aspects of your experience that you particularly enjoyed or any suggestions you might have for us, we would love to hear them. Your insights are invaluable in helping us provide the best possible experience for our customers.

We appreciate your support and look forward to serving you again soon.

Laura x

Rated 5 out of 5 stars

Absolutely lovely tracksuits

Absolutely lovely tracksuits! They are beautiful and comfortable

March 24, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Kiera,

Thank you for taking the time to share your thoughts with us! We are thrilled to hear that you find our tracksuits to be both beautiful and comfortable. At Kaiia, we strive to provide high-quality products that not only look great but also feel great to wear.

Thank you once again for your kind words!

Sam x

Rated 5 out of 5 stars

Love it so much

Love it so much

March 25, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi,

Thank you so much for your wonderful feedback! We are thrilled to hear that you love our products. At Kaiia, we strive to provide our customers with exceptional quality and style, and it’s rewarding to know that we have met your expectations.

Thank you once again for your support and for being a part of the Kaiia community.

Laura x

Rated 5 out of 5 stars

Kaiia

So good amazing quality

March 13, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Billie,

Thank you for your wonderful feedback! We're thrilled to hear that you found our products to be of amazing quality. At Kaiia, we strive to provide our customers with the best possible experience, and it's always rewarding to know that our efforts are appreciated.

We look forward to seeing you again soon!

Sarah x

Rated 5 out of 5 stars

Absolutely love this clothing brand

Absolutely love this clothing brand! Always recommend to people

March 17, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Kayleigh,

Thank you so much for your wonderful feedback! We are thrilled to hear that you absolutely love Kaiia. Your support means the world to us, and we truly appreciate you recommending our brand to others.

At Kaiia, we strive to provide stylish and high-quality clothing that our customers can feel confident in. If there’s anything specific you love about our products or any suggestions you might have, we would love to hear more. Your insights help us continue to improve and serve our customers better.

Thank you once again for your support, and we look forward to serving you again soon!

For more information about our latest collections, feel free to visit our website at https://www.kaiiathelabel.com/

Sarah x

Rated 5 out of 5 stars

Absolutely amazing quality of clothing

Absolutely amazing quality of clothing

March 24, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Sian,

Thank you for your feedback! We are thrilled to hear that you find the quality of our clothing to be absolutely amazing. At Kaiia, we strive to provide our customers with the finest materials and craftsmanship, ensuring that every piece not only looks great but also feels great to wear.

Your satisfaction is our top priority, and we appreciate your support. If you have any further comments or suggestions, please feel free to share them. We are always looking for ways to improve and enhance our offerings.

Thank you for being a valued customer of Kaiia. We look forward to serving you again soon!

Laura x

Rated 5 out of 5 stars

I adore Kaiia

I adore Kaiia. Their products are beautifully made, consistently high‑quality, and always make me feel amazing. Truly one of my favourite brands.

March 24, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Emily,

Thank you so much for your wonderful feedback! We are thrilled to hear that you adore Kaiia and appreciate the quality and craftsmanship of our products.

Your satisfaction is our top priority, and it’s incredibly rewarding to know that our items not only meet but exceed your expectations. We strive to create pieces that make our customers feel amazing, and your kind words affirm that we are on the right track.

If you have any further thoughts or suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your input and look forward to continuing to serve you with the best in fashion.

Thank you for being a part of the Kaiia family!

Sam x

Rated 5 out of 5 stars

Lovely quality of clothing

Lovely quality of clothing, washes super well. Extremely comfy and fast delivery!

March 24, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Liv,

Thank you for your wonderful feedback! We are thrilled to hear that you are enjoying the quality of our clothing. It’s great to know that our pieces not only look good but also wash well and provide exceptional comfort.

At Kaiia, we strive to ensure that our customers receive their orders promptly, so we are pleased to hear that you experienced fast delivery. Your satisfaction is our top priority, and your positive remarks motivate us to continue delivering the best possible products and service.

If you have any further comments or suggestions, please feel free to share. We appreciate your support and look forward to serving you again soon!

Amy x

Rated 5 out of 5 stars

Great hoodies

Great hoodies. really nice quality and variety of designs.

March 24, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Heidi,

Thank you for your feedback regarding our hoodies. We are thrilled to hear that you find them to be of great quality and appreciate the variety of designs we offer. At Kaiia, we strive to provide our customers with stylish and comfortable options that meet their needs.

If you have any specific designs that you particularly liked or suggestions for new styles, we would love to hear about them. Your insights are invaluable in helping us enhance our collection and ensure your satisfaction.

Thank you for being a valued customer!

Sarah x

Rated 5 out of 5 stars

Great clothes!

March 20, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Melissa.

Thank you for your feedback! We're thrilled to hear that you love our clothes. At Kaiia, we strive to provide high-quality and stylish options for our customers, and your satisfaction is our top priority.

We appreciate your support and look forward to serving you again in the future.

;Laura x

Rated 5 out of 5 stars

Quick delivery

Quick delivery, most comfortable tracksuit ever

March 21, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Caitlin,

Thank you for taking the time to share your feedback with us! We're thrilled to hear that you experienced quick delivery and found our tracksuit to be the most comfortable you've ever worn. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

We look forward to serving you again soon!

Sarah x

Rated 5 out of 5 stars

Amazing tracksuits

Amazing tracksuits, great colourways, helpful staff 💜

March 23, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi,

Thank you for your wonderful feedback regarding our tracksuits! We're thrilled to hear that you love the amazing designs and colorways we offer. It's also great to know that our staff has been helpful during your experience.

At Kaiia, we strive to provide high-quality products and exceptional customer service. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts.

We look forward to serving you again soon!

Amy x

Rated 5 out of 5 stars

Love my new tracksuit

Love my new tracksuit. Very comfortable. Great length (I'm 5ft7)

March 23, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Delicia,

Thank you for taking the time to share your feedback with us! We're thrilled to hear that you love your new tracksuit. Comfort is one of our top priorities, and it’s wonderful to know that you find it both comfortable and of great length for your height.

We appreciate your support and look forward to serving you again soon.

Sarah x

Rated 1 out of 5 stars

Clothes look worn already!!

March 21, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Katie,

We sincerely apologise for any inconvenience you may have experienced due to the condition of the clothes you received. It is our commitment to provide high-quality products, and we are truly concerned to hear that the items appeared worn upon arrival.

To assist you further, we kindly ask that you reply to the message from Trust Pilot requesting your order details. This will allow us to identify your order and investigate the issue more thoroughly.

Once we have the necessary information, we will do our utmost to resolve the situation to your satisfaction. Whether that involves a replacement, a refund, or another solution that works best for you, we are here to help.

Thank you for your understanding and patience in this matter. We look forward to hearing from you soon and resolving this issue to your satisfaction.

Laura

Rated 5 out of 5 stars

I bought several items off TikTok shop…

I bought several items off TikTok shop and they are amazing, great quality, super comfy , great sizing and fast delivery. I’m obsessed with this brand now

March 18, 2026
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Danielle,

Thank you for taking the time to share your feedback regarding your recent purchases from Kaiia through TikTok Shop. We are thrilled to hear that you are enjoying the items you ordered!

Your comments about the amazing quality, super comfy fit, and great sizing are greatly appreciated. We strive to provide our customers with products that not only meet but exceed their expectations. Additionally, we are glad to know that you experienced fast delivery, as we understand how important it is for our customers to receive their orders promptly.

It is wonderful to hear that you are now obsessed with our brand! We take pride in our offerings and are committed to ensuring that our customers have a positive shopping experience. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out.

Thank you once again for your support and for being a valued customer of Kaiia. We look forward to serving you again in the future.

Sarah x

Rated 3 out of 5 stars

Like Kaiia nice tracksits

October 17, 2025
Unprompted review
Kaiia The Label logo

Reply from Kaiia The Label

Hi Lauren,

Thank you for taking the time to share your feedback regarding our products. We truly appreciate your thoughts on the tracksuits, and we’re delighted to hear that you like them!

At Kaiia, we are committed to providing high-quality items that not only meet but exceed the expectations of our valued customers. Your input is incredibly important to us, as it helps us refine our offerings and enhance your shopping experience.

If you have any specific suggestions or additional comments that could help us achieve a 5-star rating in your eyes, we would love to hear them. Your insights are invaluable in guiding us toward improvements that matter most to you.

We look forward to hearing more from you and hope you continue to enjoy our products. Should you have any questions or require assistance, please do not hesitate to reach out. Our team is here to help you in any way we can.

Thank you for being a valued customer!

Sam x

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