Customer service is best and good to have you around for any JBC stuff & parts great that you ship with DHL and UPS and prices are reasonable im happy with you being here always to answer all questio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We as a company use Koisertech for multiple items, ESD, Tape & soldering stations. We have always had full suport & very quick service from the company, we find that Jon is always helpful & is alw... See more
Company replied
I went to Kaisertech, after a YouTuber said he had experienced excellent service from them."SDG Electronics". Their website is very easily navigated and I found the item I required with no issue. Chec... See more
Company replied
I needed some JBC tips for a new soldering iron. I didn't want to buy the Chinese copies so I hunted around and found Kaisertech. Although I had not heard of them before, the website (& prices)... See more
Company replied
Company details
About Kaisertech
Written by the company
Established in 1998, Kaisertech Ltd is situated in Eastleigh, Hampshire. Through hard work and dedication we have grown to be a well recognised supplier of electronic production equipment and tools to companies such as BAE, Sony, Nokia, Honeywell & IBM.
Soldering Equipment
Static Control
Industrial Furniture
Vision Systems
Kaisertech
Written by the company
- UK's Most Trusted Supplier of Electronic Production Equipment
- Kaisertech's staff are highly trained to offer helpful, impartial advice on all products. Our service doesn't end with your purchase. We provide excellent after-sales and a great choice of expert services to help you, from delivery to installation. Many of our specialist services come at no extra cost; some are chargeable, but all are delivered to the highest possible standards.
FREE SHIPPING
Free next day delivery with orders over £50 online
When items are available for despatch from stock and suitable for delivery by parcel carrier, next working day is standard. Heavy, high volume and palletised products will normally be delivered within 2-4 working days from dispatch.
Contact info
Unit 12, M3 Trade Park, Manor Way, SO50 9YA, Hampshire, United Kingdom
- +44 (0)23 8065 0065
- sales@kaisertech.co.uk
- kaisertech.co.uk
4.2
Great
709 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haven't received my item yet
December 9, 2025
Reply from Kaisertech
Hi Brenda,
Sorry to hear that you haven’t received your item yet.
I can see that you have received an email update advising that your order should be delivered within 3–4 weeks. We apologise for the inconvenience and appreciate your patience. You should receive your order within that time frame:)
Regards,
Team Kaisertech
Appalling Service
Ordered a Lindstrom cutter. Got an email the same day that said we would receive the cutter later that week. Then no cutter arrived, no updates, no response to emails, and finally, now they have admitted that the item is not in stock and they are going to cancel the order. Really terrible service as now it is too late to try to order the cutter from somewhere else, to give to my sister as a Christmas present.
December 8, 2025
Reply from Kaisertech
Hi Mei,
We're very sorry for this experience and for the frustration it has caused, especially with this being intended as a Christmas gift. We sincerely apologise for the lack of communication.
Please accept our apologies, and don’t hesitate to reach out if there’s anything else we can help you with.
Kind Regards,
Team Kaisertech
I ordered work boots on November 28th
I ordered work boots on November 28th. When I ordered, it said delivery would take 14 days. But after that time, I still haven't received the tracking number. I don't think my boots have even been shipped.
November 28, 2025
Reply from Kaisertech
Hi Stanislay,
We're sorry for the inconvenience caused. I can see that your order is scheduled to be delivered today. I apologise again for the delay and any inconvenience this may have caused.
Please don’t hesitate to reach out in the future if we can help you with anything else:)
Team,
Kaisertech
Always first class products & service
Always first class products & service, have been a customer for ovber seven years. 100% quality company
December 1, 2025
Reply from Kaisertech
Hi Anthony,
Thank you very much for your kind review :)
Please reach out to us if you require any further assistance in the future.
Kind regards,
Team Kaisertech
very quick delivery and all product…
very quick delivery and all product received as shown in website. specially bolts are fully threaded.
good information on product.
other website mention fully threaded but delivered part threaded bolts.
October 23, 2025
Reply from Kaisertech
Hi Anup,
Thank you very much for your kind review. Please don't hesitate to reach out in the future if we can help you with anything else.
Kind regards,
Team KT
Great Selection of Electronics
Great selection of electronics with clear descriptions and specs. Delivery was fast and item was exactly as described.
October 23, 2025
Reply from Kaisertech
Hello,
Thank you very much for your kind review. Please let us know if you need any further help in the future:)
Kind regards,
Team Kaisertech
Customer service is best and good to…
Customer service is best and good to have you around for any JBC stuff & parts great that you ship with DHL and UPS and prices are reasonable im happy with you being here always to answer all questions and help .
Cant wait to buy my first soldering station of JBC genuine one at least there some place i can finally trust and chinese jbc fake ones .. best of best is JBC & Hakko stuff 🩵
October 21, 2025
Reply from Kaisertech
Hi Obida,
Thank you for your kind review:)
We’re really glad to hear you’ve had a great experience with us.
If we could help you further in the future, please let us know.
Regards,
Kaisertech
Reply from Kaisertech
Hi Vaughan,
Thank you for taking the time to leave a review 🙂
It means a lot to us, and we really appreciate your continued support over time.
Kind Regards,
Team Kaisertech
wera 1/4 drive socket set
product reasonable price compared to others. fast delivery and good communication. seems like a professional company
October 4, 2025
Reply from Kaisertech
Hi Tony,
Thank you very much for your kind review. We really appreciate your feedback.
Feel free to get in touch in the future if we could assist you further.
Kind regards,
Team KT
Good service and delivery
September 26, 2025
Reply from Kaisertech
Hello,
Thank you for your kind review :)
Should you need any further assistance, We would be happy to help.
Regards,
Team Kaisertech
As good as it gets
Have used Kaisertech a couple of times, and they just get the job done with no fuss. Perfect
September 25, 2025
Reply from Kaisertech
Hi Alex,
Thank you for taking the time to leave us a kind review. We are happy to hear you had a great experience with us.
If you need any further assistance in the future, please do not hesitate to contact us, and we'll be more than happy to help :)
Regards,
Team Kaisertech
Help with shipping
I really appreciate the help you provided with shipping the three engines.
Thank you so much for all your kind assistance!!
October 3, 2025
Reply from Kaisertech
Dear Miguel,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about the frustration you’ve experienced and sincerely apologise for the lack of communication regarding this supply issue.
If there’s anything further we can do to assist, please don’t hesitate to get in touch - we’ll be more than happy to help.
Regards,
Team Kaisertech
Fast and efficient service and delivery…
Fast and efficient service and delivery of product, have bought these filter bags before and always pleased with product
September 3, 2025
Reply from Kaisertech
Hi Jonathan,
Thank you so much for your review. We’re glad you’re happy with both the service and the filters!
We really appreciate your continued support.
Please reach out to us if we can assist with anything in the future.
Kind regards,
Team KT
My hot air station was well packaged in…
My hot air station was well packaged in an outer box with chips, and all arrived in good time. A good price too.
September 9, 2025
Reply from Kaisertech
Hi Dave,
Thank you for your feedback! We’re glad to hear your hot air station arrived safely and on time.
We really appreciate your support and look forward to helping you again soon.
Kind Regards,
Kaisertech
Shipping was fast!
Shipping was fast. Keeley Heffron was very helpful and answered my questions quickly and efficiently. Overall nice experience!🙂🤞
August 28, 2025
Reply from Kaisertech
Dear Neycho,
Thank you for leaving us a kind review. We are happy to hear you had a great experience with us and Keeley!
If you need any further assistance in the future, please do not hesitate to contact us, and we'll be more than happy to help :)
Kind Regards,
Kaisertech
Items says in stock but it's not true
Still waiting for my order to dispatch for more than a week now. Don't trust the "instock" items because they are not, most items are backordered. Customer service is useless just saying to wait more days with no further explanation.
August 29, 2025
Reply from Kaisertech
Dear Ahmad,
Thank you for your feedback, it is really important to us!
We are sorry for your current experience with the delay in getting your item.
Please send us an email to support@kaisertech.co.uk and we will aim to sort this as soon as possible for you.
Kind regards,
Kaisertech
Basically a price scam
Basically a price scam. Never buy from them if you live outside of UK. They never mentioned it on their website but they do not pay or calculate your import tax. I have recieved a 60£ customs tax notice from DHL and when I have asked for a refund they told me that they are not responsible for informating about any custom payments. They say that you have to pay for delivery once again and in case of a refund they claim that you have to pay illegal restocking fee 25% of the product price. So basically you give them profit for free and they will make even more when they sell it to some other fool.
August 26, 2025
Reply from Kaisertech
Hi Petro,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about the experience you’ve described. We understand how frustrating unexpected customs charges can be, and we appreciate you bringing this to our attention.
As an international order, customs duties and import taxes are set by the destination country and are outside of our control. We do our best to make this clear during the checkout process, but we’re reviewing our site to ensure this information is as visible as possible for customers ordering from outside the UK.
We’d like the chance to discuss your order in more detail and see how we can help. Please reach out to us directly at support@kaisertech.co.uk, and a member of our team will look into this further for you.
Kind regards,
Team KT
Good support
Good stock of parts necessary for ongoing support of equipment sold. Shipping not cheap though.
August 18, 2025
Reply from Kaisertech
Hi Keith,
Thank you for your kind feedback - Please reach out to us if we can help with anything else in the future.
Kind regards,
Team Kaisertech
When it comes to electronics servicing equipment, they've got you covered
I went to Kaisertech, after a YouTuber said he had experienced excellent service from them."SDG Electronics". Their website is very easily navigated and I found the item I required with no issue. Checkout was a breeze too. My goods arrived the very next day, you couldn't ask for more. When it comes to electronics servicing equipment, they've got you covered.
August 13, 2025
Reply from Kaisertech
Hi Brian,
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a smooth experience :)
If you require any additional assistance, we will be happy to help.
Kind Regards,
Team Kaisertech
Top customer service
Really happy with my purchase fast delivery too. I will be a repeat customer
August 7, 2025
Reply from Kaisertech
Hi Mark,
Thank you for your kind feedback. We are delighted to have been able to support you.
Should you require any future assistance, please do not hesitate to contact us.
Kind Regards,
Team Kaisertech
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.