This was our fourth car hire from this company and as always great service with quality vehicle. The car was picked from Katowice Airport branch, where the staff was very helpful and efficient. Great... See more
Company replied
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Always amazing service, clean and well taken care of cars. I rent 2/3 times per year. Flexible pick up and drop of points which is great. Waiting times on the phone to support a bit long but eve... See more
Company replied
Can’t fault Kaizen rent at all, the cars are good condition, the staff are very friendly and efficient and the deposits get returned quickly! kaizen is my go-to car rental when in Poland. :-)
Company replied
Smooth and fast pick up. They released the deposited amount just 3 days after the drop off. The car was new and clean, even though I rented the cheapest and base model. I was pleased with the ren... See more
Company replied
Company details
Written by the company
Świadczymy usługi w zakresie najmu krótko i średnio terminowego pojazdów. Proponujemy wypożyczenie samochodów na dni i miesiące. Posiadamy nowe auta różnych marek i różnych segmentów (A, B, C, D, SUV, VAN, dostawcze, premium). Nasze oddziały znajdziesz na KaizenRent. pl Obsługujemy klientów indywidualnych, małe i średnie firmy oraz duże floty. Przykładamy największą wagę do bezpieczeństwa podróżujących, a także do rzetelnej obsługi klientów. Nieustannie pracujemy nad udoskonaleniem rozwiązań dla naszych klientów oraz wewnętrznych procesów, aby zapewnić naszym partnerom biznesowym jak najwyższą jakość świadczonych usług. Każdego dnia poszukujemy drobnych ulepszeń, ponieważ proces doskonalenia nie ma końca.
Contact info
Bema 8, 59-300, Lubin, Poland
- 76 727 99 99
- obsluga@kaizenrent.pl
- kaizenrent.pl
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Extra cleaning fee
Friendly helpful staff. Car as ordered. Good price. Didn’t like that car had to be returned as hired. Clean inside and out. I paid the extra fee to have it cleaned on my return. Never heard of this before and wasn’t happy about it. I can understand if car is a mess inside and out,rubbish etc but general road dirt and normal dirt off shoes should be allowed.
March 18, 2026
Unprompted review
Reply from Kaizen Rent
Thank you for sharing your feedback regarding your recent rental. Here is the response prepared in both English and Polish, as per our standards:Hello,Thank you for your feedback and for appreciating our helpful staff and the quality of the vehicle. We are glad that the car met your expectations and the rental process went smoothly.Regarding the return conditions, our Terms and Conditions specify that the vehicle should be returned in the same condition as received, which includes its cleanliness. While we understand your perspective on "general road dirt," this policy allows us to maintain the highest standards for every subsequent customer. We appreciate that you chose the additional cleaning service to ensure the car was ready for its next journey.
Best regards,
Kaizen Rent Team
Absolutely phenomenal!
I don’t normally write reviews, but I felt like I have to for this company.
I have rented a car with many car hire firms at Wroclaw airport before, but I only ever went back twice (and more in fact) to Kaizen Rent.
I usually book my car through their website and I find it really easy to do. I also love their Comfort Plus (it’s like a premium insurance) they offer because with that option selected I don’t have to worry about literally anything and it’s only 1 PLN refundable deposit too.
Last time I hired from them, my flight was booked to land late at night, after they close, and one of the staff called me a day before (Poland to UK call) to confirm the pick up time and asking to message them in case the flight is delayed etc. And in fact it was late so we got to the collection point late also. But because we kept in touch and updated he was there waiting for me with my car. I was so thankful!
I also have to mention that many times I was very pleasantly surprised with a fantastic upgrade in the class of the car I received.
These guys are now my default car hire company at the airport in Wroclaw.
I want to leave a positive review for them because I am honestly so happy with the service that they keep providing. I know that there’s some less positive reviews there also, but personally, I have only ever experienced phenomenal service! Thank you.
March 11, 2026
Unprompted review
Reply from Kaizen Rent
Otrzymanie kompletu gwiazdek to dla nas sygnał, że obrany kierunek rozwoju jest słuszny. Dziękujemy za ten głos.
Pozdrawiamy, Zespół Kaizen Rent
The bus was in excellent condition
The bus was in excellent condition, clean, and made our trip incredibly comfortable. The booking process was seamless, and the staff was professional and helpful throughout. I would highly recommend this rental service to anyone looking for a reliable and stress-free travel experience.
March 21, 2026
Unprompted review
Reply from Kaizen Rent
Jesteśmy wdzięczni za każdą przyznaną gwiazdkę. Państwa zadowolenie to nasz główny cel.
Pozdrawiamy, Zespół Kaizen Rent
Reply from Kaizen Rent
Szanowny Panie Robercie,
Dziękujemy za wysoką ocenę oraz krótki, ale bardzo znaczący komentarz. Cieszymy się, że nasza obsługa spełniła Pana oczekiwania i została oceniona jako fantastyczna. Takie opinie są dla nas najlepszą motywacją do dalszej pracy.
Zapraszamy do ponownego skorzystania z naszych usług przy kolejnej okazji.
Pozdrawiamy,
Zespół Kaizen Rent
Everything was great
Everything was great, you have to work a little bit more on communication with customers (more means) and the way how to pay ( not only for polish people
March 13, 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za zaufanie, jakim nas Państwo obdarzyli. Pięć gwiazdek to dla nas ogromne wyróżnienie.
Pozdrawiamy, Zespół Kaizen Rent
Flexible service
Flexible service. Great Mobile Coordinators. Some minor problems when contacting by phone Customer Service. Cars generally in good condition.
March 9, 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za pozytywną energię przekazaną w tej opinii. Państwa zadowolenie napędza nas do działania.
Pozdrawiamy, Zespół Kaizen Rent
Quality control level: apparently optional
Reservation: D012576681-L8PE
Vehicle: Toyota Corolla (DLU06960)
About 8 days into my rental I noticed something interesting: each of the four wheels was missing one lug nut.
Four wheels. Four missing nuts.
I must say — that level of consistency is impressive.
Naturally this made me curious about Kaizen Rent’s vehicle inspection process. When I reported the issue, the solution was refreshingly simple: the missing nuts were installed by hand, without a torque wrench, and I was assured everything was completely safe.
Apparently the official safety procedure is something like:
Screw it in.
Believe in it.
Send the customer on their way.
Because of this small technical adventure, I decided it might be wiser to avoid highways and longer trips — which was slightly unfortunate, since that was exactly why I rented the car in the first place.
Instead, I enjoyed a more relaxed driving style: short distances, moderate speeds, and the occasional glance at the wheels just to make sure they were still enthusiastically participating in the journey.
Eventually I returned the vehicle 10 days before the end of the rental, despite having already paid for the full period. Apparently my confidence in the “hand-tightened wheel philosophy” had its limits.
To their credit, the company later admitted the car should not have been issued in that condition. Their proposed compensation for this memorable experience was 150 PLN.
Which, in fairness, is roughly the price of a nice dinner — though slightly less reassuring than having all the wheel nuts installed in the first place.
If you rent here, I would recommend adding one small step to the pickup process:
count the lug nuts before you start driving.
January 7, 2026
Unprompted review
Reply from Kaizen Rent
Dear Mr. Piotr,
Thank you for taking the time to share your feedback. We are very sorry for the experience you described, which deviates from the standards of service and safety that we uphold at Kaizen Rent.
We confirm the receipt of your report and assure you that we are currently working intensively on resolving this issue and clarifying all irregularities. Your remarks regarding the technical condition of the wheels and the manner of service at the branch are a priority for us and have already been forwarded to the relevant departments to ensure appropriate consequences and the implementation of additional control procedures.
We will make every effort to ensure that this matter is concluded in a professional manner.
Best regards,
Kaizen Rent Team
Was everything gut
February 16, 2026
Unprompted review
Reply from Kaizen Rent
Każda taka opinia buduje naszą markę i motywuje do utrzymania najwyższych standardów. Dziękujemy!
Pozdrawiamy, Zespół Kaizen Rent
Its a scam company
Its a scam company. Be aware. Via rentalcas.com i booked a car from Krakow. They didint provide me with english contract. I was not informed that crossing the border of Poland will result with a fine higher then rental price. Im renting quite a lot cars, but this company is a real scam.
January 11, 2026
Unprompted review
Reply from Kaizen Rent
Dear Customer,
Thank you for sharing your feedback regarding your recent rental in Krakow. We are sorry to hear that the terms of the agreement did not meet your expectations.
Please be advised that all key terms, including the rules for driving abroad and the associated fees, are detailed in our Terms and Conditions, which are available to every customer. According to our regulations, driving the vehicle outside the Republic of Poland is only permitted with the prior consent of the Car Rental Company and is subject to an additional fee. Failure to obtain such consent or traveling to prohibited zones results in contractual penalties as specified in our Schedule of Fees and Charges.Regarding the documentation, we make every effort to ensure our terms are transparent and accessible to international clients. If you wish to clarify the details of your specific case, we encourage you to contact our Complaint Department at reklamacje@kaizenrent.pl.
Regards,
Kaizen Rent Team
Incorrect tyres on vehicle during winter!
Arrived to collect vehicle at 1am whilst Poland experiencing -10 snowy icy conditions. Expected vehicle would have winter tyres fitted. Driving over the next few days was dangerous, slow and required me constantly having to dig vehicle out of snow. Later (sadly towards end of holiday) discovered all seasonal tyres fitted! Dropped vehicle off 4am, but on returning to UK rang Kaizen to complain. Was told I would get response in 5 days - nothing heard, so emailed again, nothing once again. I travel to Poland regularly and have used Kaizen on numerous occasions, but not again. Risk their customers lives to cut costs and ignore concerns raised.
February 5, 2026
Unprompted review
Reply from Kaizen Rent
Dear Jan,
Thank you for sharing your feedback. We are sincerely sorry for the difficult driving conditions you encountered and for the lack of response to your previous inquiries.
We would like to clarify that in accordance with our standards and the regulations in Poland, our fleet is equipped with all-season tyres with the 3PMSF (Three-Peak Mountain Snowflake) certification or dedicated winter tyres. Both types are legally approved and technically designed for driving in winter conditions, including snow and ice. We regret that the tyres on your specific vehicle did not provide the level of comfort and safety you expected during such severe weather.
Regarding the lack of communication, we apologize for the delay. It is our priority to address every concern raised by our regular customers. We would like to investigate why your previous calls and emails remained unanswered and review the technical condition of the vehicle you used.
Please contact us again at reklamacje@kaizenrent.pl with your reservation details. We will prioritize your case to provide the explanation you deserve.
Best regards,
The Kaizen Rent Team
Krakow Airport
I rented a car from this rental company at Krakow airport from 06/02 to 14/02. I was pleasantly surprised by the professional approach of the staff. Car was ready for collection, clean, fueled, all damages were recorded in the report. No one tried to hide anything.
February 15, 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za tak wysoką ocenę i miłe słowa. Cieszymy się, że mogliśmy spełnić oczekiwania. Pozdrawiamy, Zespół Kaizen Rent
Be Carefull !!
Nobody let us know we need the International Permit for driving in Poland. We rented cars in all over the world and only once we needed it and we had benn informed. The Car Rental Staff at the Aiport were rude and impolite. He cancelled our reservation and kept one day of car rental without any explanation.
January 26, 2026
Unprompted review
Reply from Kaizen Rent
Dear Emiliano,
Thank you for sharing your feedback. We are sincerely sorry to hear about the difficulties you encountered at the airport and the negative impression left by our staff.
Regarding the driving requirements, our Terms and Conditions specify that a driver must present a driving licence valid on the territory of the Republic of Poland. While we strive to assist our clients, the responsibility for providing valid documents rests with the Renter , and we may refuse to conclude a Rental Agreement if these requirements are not met.
In a situation where the Rental Agreement is not concluded due to reasons attributable to the Renter—such as failing to meet documentation requirements—a Booking Fee is charged. This fee corresponds to the rental rate for one day of the booked vehicle.
We would like to investigate the conduct of our staff and the details of your booking to ensure everything was handled professionally. Please contact us at reklamacje@kaizenrent.pl with your reservation number so we can review your case.
Best regards,
The Kaizen Rent Team
Avoid at all costs
Avoid at all costs. Absolutely terrible customer service from start to finish. The staff are completely unhelpful and seem uninterested in resolving anything. My car was not ready at the agreed collection time, and I’ve now been waiting over an hour with zero updates or explanation. No apologies, no communication, nothing. If you value your time or basic professionalism, do yourself a favour and book elsewhere.
February 1, 2026
Unprompted review
Reply from Kaizen Rent
Dear Zuzanna,
Thank you for sharing your feedback regarding your experience. We are sincerely sorry for the lack of professionalism and the delay you encountered during the collection of your vehicle.
We would like to clarify that by confirming a booking, our company undertakes logistical activities to enable the conclusion of the Rental Agreement. It is our standard to provide the vehicle at the location and time specified in the order. We deeply regret that in your case, the communication was insufficient and the waiting time was unacceptable.
We would like to investigate why your car was not prepared on time and why you were not provided with proper updates. Please contact us at reklamacje@kaizenrent.pl with your reservation details so we can look into this matter thoroughly.
Best regards,
The Kaizen Rent Team
First Class Rental Company
Rented twice with this company flying into Krakow from Scotland
> From rental desk to car (in multi-storey) is a 5 minute walk without stepping outside.
> Simple online booking procedure at home (has english option)
> Very reasonable prices - 60% less than UK rates
> Most importantly you take out full cover with an excess damage waiver do you are fully covered. All for a very reasonable increment.
> Very nice new rental cars provided
> Would not hesitate to recommend
August 26, 2025
Unprompted review
Reply from Kaizen Rent
Każda taka opinia utwierdza nas, że idziemy w dobrym kierunku. Dziękujemy serdecznie! Pozdrawiamy, Zespół Kaizen Rent
NEVER USE THEM
Dont do it. It looks cheap, but it wont be.
They are lazy, you bother them by just by arriving at their desk and they wont honor their reservations.
December 31, 2025
Unprompted review
Reply from Kaizen Rent
Dear Miriam,
Thank you for sharing your feedback regarding your recent visit. We are sorry to hear that our service and the attitude of our staff did not meet your expectations. We kindly ask you to contact us at reklamacje@kaizenrent.pl with your reservation details. This will allow us to verify what occurred at the desk and address your concerns directly.
Best regards,
The Kaizen Rent Team
Unexpected extra fee when collecting at Airport
I rented a small SUV from Krakow Airport for 4 days to go Skiing in Zakopane. The car was fine, however, I was surprised to find when collecting at the Airport that I needed to return the fully car clean inside and out of pay or else face a fine. Ended up needing to pay 100ZL (£20) for their cleaning service which you need pay in advance at the desk to avoid the potential fine - being ski season you only need drive the car a few miles before it gets dirty. Never had a car hire before that does this. Otherwise no other issues with rental. Suggest adding £20 to Kaizen rates before comparing to competitors.
January 8, 2026
Unprompted review
Reply from Kaizen Rent
Dear Neil,
Thank you for sharing your feedback. We are glad to hear that the vehicle itself met your expectations during your skiing trip to Zakopane.
Regarding the cleaning policy, we would like to clarify that according to our Terms and Conditions, the Renter is obliged to return the vehicle in a clean condition (both inside and out). If the car requires professional cleaning beyond standard maintenance, a fee is applied in accordance with our Price List. We offer a pre-paid cleaning service at the desk as a convenient option for customers who prefer not to worry about washing the car before return, especially during the demanding winter season.
We understand that this policy may differ from your previous experiences with other rentals, and we appreciate your suggestion regarding price transparency. Your comments are valuable to us as we strive to improve our communication with international clients.
We hope that despite this inconvenience, your stay in Poland was enjoyable.
Best regards,
The Kaizen Rent Team
TO WHO EVER SEES THIS DO IT THE RIGHT WAY
TO WHO EVER SEES THIS DO IT THE RIGHT WAY 1 BOOK THROUGH THE KAIZEN WEBSITE 2 PAY THE FULL INSURANCE ON THERE WEBSITE 3 PAY FOR THE CAR WASH ON THERE WEBSITE 4 FILL UP WITH GAS ON RETURN THERES A PETROL STATION RIGHT OUTSIDE KRAKOW AIRPORT ENTRANCE EASY
January 9, 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za poświęcony czas na wystawienie recenzji i przyznanie maksymalnej liczby gwiazdek. Pozdrawiamy, Zespół Kaizen Rent
Everything was perfect when I need them…
Everything was perfect when I need them was there to help me I’ll take care of from KaizenRent rent again
January 3, 2026
Unprompted review
Reply from Kaizen Rent
Dziękujemy za opinię, która jest dla nas najlepszym dowodem dobrze wykonanej pracy. Pozdrawiamy, Zespół Kaizen Rent
Fast collection from Wroclaw airport
Fast collection from Wroclaw airport, no issues on return. Deposit unblocked in 3 days. I was just little bit surprised with additional charge of 20£ for out of hrs collection, in most companies this is free.
December 30, 2025
Unprompted review
Reply from Kaizen Rent
Ogromnie się cieszymy, że doświadczenie z naszą wypożyczalnią oceniają Państwo tak wysoko. To dla nas motywacja do dalszej pracy. Pozdrawiamy, Zespół Kaizen Rent
I borrowed a car from them and by the…
I borrowed a car from them and by the way I went abroad and charged me 1000zl for this I do not recommend
August 15, 2025
Unprompted review
Reply from Kaizen Rent
Szanowny Panie Pawle, dziękujemy za Pana opinię. Chcielibyśmy wyjaśnić, że wyjazd poza granice kraju wynajętym samochodem jest możliwy, wymaga jednak wcześniejszego zgłoszenia i uiszczenia stosownej opłaty regulaminowej.
Informacje o konieczności zgłoszenia wyjazdu oraz o dodatkowych opłatach z tym związanych są zawarte w Regulaminie oraz Warunkach Wynajmu, które są akceptowane w momencie rezerwacji. Niezgłoszony wyjazd wiąże się z nałożeniem kary umownej, co najwyraźniej miało miejsce w Pana wynajmie. W przypadku wątpliwości do naliczonej opłaty zachęcamy do kontaktu z naszym działem reklamacji w celu wyjaśnienia sprawy. Z poważaniem, Zespół Kaizen Rent
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