Kala Kendar Music Warehouse Reviews 

334
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that shopping at the store is an absolute pleasure thanks to the genuinely welcoming atmosphere and the incredible selection of musical instruments. Customers consistently praise the highly knowledgeable staff for providing truly helpful recommendations, expert guidance, and exceptionally personalized care during all instrument purchases. Buyers are also extremely satisfied with the top-notch product quality, beautiful acoustic sound, and remarkably fast delivery times across distant locations. Some reviewers were not happy with their overall purchasing process, pointing out frustrating logistical issues such as missing packages, completely unreceived items, or minor physical flaws in the wood.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over instruments like the shruti box and... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for their new... See more

Staff

Reviewers highlight positive aspects of staff, praising their incredible knowledge and helpful... See more

Service

Consumers find service to be positive and deeply appreciate the consistent excellence provided over the... See more

Delivery service

Clients share satisfaction on delivery service, noting that shipping is very fast and delivery times are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Music is universal! As a vocalist I needed something I could practise with that would allow me to pitch shift while playing a sustained single note or chord. The Shruti Box does just that! I sing Rock... See more

Rated 5 out of 5 stars

Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... See more

Rated 5 out of 5 stars

I had a fantastic experience at Kala Kendar recently when looking to purchase a shruti box. Mickey was very knowledgeable, and ready to help. I truly felt taken care of as a customer and had all my qu... See more

Rated 5 out of 5 stars

Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendation... See more


Company details

  1. #2 of 2 best companies in Musical Instrument Store
  2. #2 of 2 best companies in Department Store

Written by the company

Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

334 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(334)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Mickey is very knowledgeable and knew exactly what the harmonium needed. The annual service on the harmonium provided in good time was great and it is making a great sound. Everyone at the Kala Kendar store was very courteous, helpful and kind.

July 30, 2025
Rated 5 out of 5 stars

Absolutely Worthwile!

I have made it a point to visit the Toronto warehouse in person a couple times now. I've left with high quality musical instruments and have been totally satisfied with the quality, artisanship, and care in the shipping process to the U.S.A!

June 13, 2025
Rated 5 out of 5 stars

Mickey was very helpful

Mickey was very helpful, knew our harmonium well and repaired a stuck key and did a full service on it. It’s now playing beautifully despite our being way overdue on having the servicing done. He was also able to change our appointment time so we could bring it in on a day when we were in Toronto thus saving us the effort of a special trip in from Kitchener. We couldn’t recommend him more highly.

June 8, 2025
Rated 5 out of 5 stars

ordering and receiving

The process of ordering and recieving was smooth. The product (gungroo) is very good quality. Thank you Kala Kendra for being here in Canada and promoting our heritage.

April 25, 2025
Rated 5 out of 5 stars

Easy Process/Quality Instruments

I found Kala Kendar through Google. Purchased the instrument, a low G Shruti Box, online. The descriptions on the website were very helpful, along with a bunch of videos. The site talks about the makers they work with in India. Shipping to the states was no problem, even during these crazy times. Every time it moved during shipping I got an email. Played it for the first time at practice this evening. It's perfect, everyone that hears it loves it. Even my son said, "whatever you paid for that, it was worth it." lol. I play clawhammer banjo and upright bass and a little guitar in a few old time string bands. Kala Kendra Music made it easy for me, must be musicians working there :). Thank you.

April 10, 2025
Rated 5 out of 5 stars

Best service ever

Best service ever! Very quick and excellent repair on my 20-year-old tabla, so I can start practicing again.

March 18, 2025
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Thank you Stacey for your glowing review, It was our pleasure servicing your instrument, hoping you visit us again soon!

Rated 5 out of 5 stars

Mike walked me through each step to get…

Mike walked me through each step to get my D note to play. It was so simple to do with Mike's help.

March 15, 2025
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Thank you Linda for your glowing review, It was our pleasure servicing your instrument, hoping you visit us again soon!

Rated 5 out of 5 stars

Kala Kendar is an Incredible Gift for Everyone!

Staff were very helpful and are extremely knowledgeable!
The selection of incredible musical instruments and other accessories is worth a visit to the store 'just to look'...but you will likely buy something amazing while you are 'just looking'!
I will continue to be a happy, satisfied customer!

March 14, 2025

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