Kala Kendar Music Warehouse Reviews 

334
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that shopping at the store is an absolute pleasure thanks to the genuinely welcoming atmosphere and the incredible selection of musical instruments. Customers consistently praise the highly knowledgeable staff for providing truly helpful recommendations, expert guidance, and exceptionally personalized care during all instrument purchases. Buyers are also extremely satisfied with the top-notch product quality, beautiful acoustic sound, and remarkably fast delivery times across distant locations. Some reviewers were not happy with their overall purchasing process, pointing out frustrating logistical issues such as missing packages, completely unreceived items, or minor physical flaws in the wood.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over instruments like the shruti box and... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for their new... See more

Staff

Reviewers highlight positive aspects of staff, praising their incredible knowledge and helpful... See more

Service

Consumers find service to be positive and deeply appreciate the consistent excellence provided over the... See more

Delivery service

Clients share satisfaction on delivery service, noting that shipping is very fast and delivery times are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Music is universal! As a vocalist I needed something I could practise with that would allow me to pitch shift while playing a sustained single note or chord. The Shruti Box does just that! I sing Rock... See more

Rated 5 out of 5 stars

Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... See more

Rated 5 out of 5 stars

I had a fantastic experience at Kala Kendar recently when looking to purchase a shruti box. Mickey was very knowledgeable, and ready to help. I truly felt taken care of as a customer and had all my qu... See more

Rated 5 out of 5 stars

Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendation... See more


Company details

  1. #2 of 2 best companies in Musical Instrument Store
  2. #2 of 2 best companies in Department Store

Written by the company

Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

334 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(334)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality !!!! Very pleased!!!

Excellent quality drum was sent to me very quickly, the sound quality is amazing considering I bought a more modestly priced drum…. Last time I had the same experience where I was thoroughly pleased with the quality of the tabla drums I ordered from Kala Kendar in Toronto.
Thanks you so much !!!
Pushpa rani Piner
Ottawa Ontario

March 13, 2025
Rated 5 out of 5 stars

We like our shruti box!

They answered my questions quickly and graciously. Shipping was fast and well-packed and the product is very nice! The attachment hardware supplied with the pedal could have been more nicely sanded and finished to match the quality of the box and pedal itself, I will have to do that myself - and the supplied screws were poor quality. But overall, great purchase. Thanks

February 24, 2025
Rated 5 out of 5 stars

seriousness and honesty

I received clear explanations about what needed to be fixed for the harmonium I brought in; the fees were given before the work, so no bad surprise when I came to pick up the instrument.
Very good communication, service and kindness !

February 14, 2025
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Thank you Anne for your glowing review, It was our pleasure servicing your instrument, hoping you visit us again soon!

Rated 5 out of 5 stars

Superior service and product

I have been a customer at Kala Kendar for many years. Purchasing clothing and muscial instruments and accessories. They have always been very professional and provide high quality stock.

February 10, 2025
Rated 5 out of 5 stars

Tricky Mickey

Tricky Mickey
can fix any
doohickey

January 27, 2025
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Thank you Tyler for your glowing review, It was our pleasure servicing your instrument, hoping you visit us again soon!

Rated 5 out of 5 stars

Great customer service

Great customer service, with excellent communication throughout the process. As many of the instruments are hand crafted and unique, this is reassuring. Would heartily recommend based on my experience so far

December 21, 2024
Rated 5 out of 5 stars

Amazing case!

Amazing case and was delivered in a very timely manner. Would definitely shop here again for dhol cases.

December 11, 2024
Rated 3 out of 5 stars

Just Don’t Ask Too Many Questions :)

I have not received my instrument yet I have been prompted via email to do a review — so with that said, I will say that on my first call they were friendly but then when I started asking more questions (via email as encouraged) I could tell that the person I was emailing with was growing tired of me and my questions, which were not extensive nor crazy. I was merely needing some clarification before I made, what was a rather big purchase — especially since the instrument is new to me.

I will say the email communication on delivery updates is pretty decent. Apparently it arrives tomorrow.

December 10, 2024
Rated 5 out of 5 stars

Replacement Dayan Head

I am a student of Swapan Chaudhuri living in New York, and have high expectations for replacement heads. The quality of this head and customer service was exemplary. I hope to source more heads from Kala Kendar in the future.Great experience!

December 6, 2024
Rated 5 out of 5 stars

Expert advice and repair with great service

Staff was friendly, helpful and took great care of us. They are experts who take pride in their work, and they provided great service at a reasonable price.

September 28, 2024
Kala Kendar Music Warehouse logo

Reply from Kala Kendar Music Warehouse

Thank you Elizabeth for your glowing review, It was our pleasure servicing your instrument, hoping you visit us again soon!

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