Kamera Express  Reviews 8,514

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 1 out of 5 stars

Been a customer for years and spent good money here, so I was disappointed by how this was handled. I purchased a Zeapon high speed motor which arrived completely faulty and has never worked... See more

Rated 5 out of 5 stars

In Amsterdam I was helped by Milan who in an easy, calm and clear way answered all my questions. I bought an excellent working second-hand Lumix G9 ii which has met my expectations and more. Quality... See more

Rated 5 out of 5 stars

My order came in without any delays (next day). The camera was packed meticulously, battery was full and everything was in order. I called customer service because I didn’t know Dutch, and they helped... See more

Rated 5 out of 5 stars

Almost a month ago we ordered a Olympus MFT 75/300mm and a Panasonic Lumix G70 at the shop in Amsterdam. Great advice: the staff really explained all (dis)advantages of several options. Especially,... See more

Company details

  1. Hobby Store

Information provided by various external sources

Voor de beeldmakers die werk van hun beeld willen maken hebben we alles in huis. Online én altijd dichtbij. Met alle liefde inspireren en stimuleren we je op het gebied van foto en video. Jouw kennis, enthousiasme en inspiratie, dat zijn wij. Zodat jij in beweging komt en met meer vertrouwen en plezier de mooiste beelden maakt. Kamera Express is er helemaal voor jou!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

AirPods Pro 2

I purchased an AirPods Pro 2 for the lowest price between the reliable resellers. I recieved them in a day and they work perfectly as expected.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The friendly gentleman who served me was very knowledgeable and helped and advised me very well, without being pushy. Very satisfied customer here!

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and friendly

Professional, friendly and helpful advise at the store without being pushy

April 23, 2023
Unprompted review
Kamera Express  logo

Reply from Kamera Express

Thank you so much! I am happy to read that you are satisfied.

Rated 5 out of 5 stars

Sony GM 24mm

Bought a Sony GM 24mm and absolutely love it so far! A beautiful lens, great specs and can't wait to put it to the test in the coming weeks. Great service from Kamera express (as always).

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

My experience was perfect

My experience was perfect. The guy that helped me was very friendly and gave me the right advice on what to buy. I am very happy with how it went.

June 22, 2023
Unprompted review
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Reply from Kamera Express

Thank you so much! I am happy to read you are satisfied.

Rated 5 out of 5 stars

Good help

Very nice people who helped me get the camera I want!

April 12, 2023
Unprompted review
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Reply from Kamera Express

Thank you so much! Enjoy the camera. If you have any questions, please don't hesitate to contact us. This can in the store, but also online.

Rated 5 out of 5 stars

Sigma 60-600: a great lens

I bought the Sigma 60-600 mm zoomlens for my Nikon D850. The lens is great for sports and nature photography. Price/quality is very good, delivery was quick.

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

Order on stock but not on stock

Lately, Kamera Express has been disappointing me. And they did it again. I ordered a product that on their website said it would arrive the next day. I paid for the product, the order was confirmed and the next day, instead of receiving the product, I received an email saying that they don't have the product in stock and they will deliver it to me in 13 days :)). I told them to cancel my order and give me my money back. Of course, I will receive the money in only 5-10 days. I wonder if it's not possible for me to buy a camera from them and pay them in 5-10 days?

June 7, 2023
Unprompted review
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Reply from Kamera Express

Thank you for taking the time to leave this review.

I am so sorry that this has gone this way. Sadly the stock got sold out when you did the payment and the next day you got the email that we have to ordered it with the supplier.

The order has been cancelled, but I will send you an email to keep in touch.

Rated 4 out of 5 stars

Friendly staff, competative offer

Friendly staff at the store in Arnhem. And a competative offer, because when I showed a lens was offered cheaper at bol.com they agreed to sell me the lens for the same price.

EOS R7 camera is great: lightweight, great autofocus and fast shooting at a high framerate. The shuttersound is a bit loud compared to my R5 shutter and does sound a bit 'cheap', but hey, it's a cheaper camera. Nice to have the 1.6 crop factor with my rf100-500 mm zoom. That's comparable with an 800 mm on a fullframe camera and for wildlife photography this extra reach is very relevant.

Together with the RF S 18-150mm, the camera becomes very lightweight and portable and less initmidating than using my R5 with a RF 24-100 f4, because the lens looks much smaller. Nice for travel and regular use.

Paired with a RF 14-35 f4 the set is still lighter and smaller than EOS R with a RF 24-100 f4. I use is as a second camera for wider angle shooting when shooting CU portraits with my R5 with RF 70-200 2.8. Allthough the R7 is not a fullframe camera I like it a bit better than the EOS R, because the autofocus is so fast and accurate.

Handling of the EOS R7 is a bit awkward, because of the new position of the rear wheel, butting I am getting used to it...

May 29, 2023
Unprompted review
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Reply from Kamera Express

Thank you so much. When we can, we try to match prices from some one else. I am happy to hear that you got a good deal.

If you need any help, please don't hesitate to contact us.

Rated 5 out of 5 stars

Quality

The quality of the camera is really super. Small and compact and easy to use. We chose the lens Sony SEL 18-105mm F/4.0 OSS Powerzoom E-mount
this one is really multifunctional. With this lens you can shoot all sharp but also with micro photography.
With this lens combined with the vlog camera, you can also use this camera as a video just fine. We are happy with the wide choice of camera equipment. This is exactly the combination we were looking for!

May 5, 2023
Unprompted review
Rated 3 out of 5 stars

Good Prices, but hit or miss customer service

Ordered a camera and two lenses, with everything set to go perfectly well. I received all of my order except the camera body the next day. The staff at the Arnhem store were very helpful and nice in organizing for me the trade-in of my old gear as well.

After calling and emailing support staff for nearly a week after my supposed delivery time elapsed, getting back discrepant accounts of where my order was (the camera body), I was finally informed that even though it said "In Stock, 1 to 4 days" at checkout, the product was after all no longer in stock, and they were waiting on an external supplier. In the end I received my order two weeks late with a simple apology "this can happen, we're sorry". I would have liked to see a bit more effort to first of all inform me of the delay, instead of me having to call multiple times and find out that way. I would also have liked to see them offer something for the serious inconvenience, whether that be a free/ reduced price sensor cleaning, camera insurance, etc.

I say serious inconvenience because based on the information I got when I completed checkout, I should have gotten my order within the next next 4 days. With this information, I made plans for using the camera 3 days after I was supposed to receive it (in case of a small delay). Turns out I was left without a camera and two persons were left without pictures of them / their events, which was very disappointing.

All this to say, the prices are great, the staff at physical store locations is very nice and helpful, but a rework of their inventory reporting system and a serious rework of their phone / email support staff is necessary. Overall I'm very happy with the products, and I would recommend Kamera-Express, but be very careful if your products are not "In Stock" at a physical store location.

May 25, 2023
Unprompted review
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Reply from Kamera Express

Thanks for your comprehensive review, what a shame to read that the body came so late. Sometimes our stocks go so fast that something is sold almost at the same time, and then it can happen that it is just not reserved for you. I am very sorry to read that the customer service couldn't help you with this. To improve our service in this regard, I would like to get in touch with you to find out where it did not go smoothly.

Could you send us an email to reviews@kamera-express.nl.

Rated 5 out of 5 stars

Excellent

I was excellently and professionally followed in the shop in Amsterdam, had a great consumer experience.

May 19, 2023
Unprompted review
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Reply from Kamera Express

Thank you so much for your kind words.

Rated 5 out of 5 stars

Very nice employee

I bought the camera after good advice from the employee. He was very friendly and took the time to help me. I am very happy with my camera.

May 21, 2023
Unprompted review
Rated 5 out of 5 stars

Good advice.

I was well helped by the employees. They advised me so that I could eventually buy a camera that suits me best.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

High-quality customer support

I bought a camera and two lens in the Kamera Express shop in Arnhem. The guidance during the whole purchase was remarkable, supportive advices to help me decide what camera finally buy. 5-stars to the customer support. Highly recommended.

May 14, 2023
Unprompted review
Rated 5 out of 5 stars

good service & advice

I was given good advice and were allowed to test the camera in the store. The shop assistant was very kind and helpful and advised me about different accessories I was interested in. Didn't matter to him that it was about time to close the doors; he just answered every question I had very calm, kindly en with lots of knowledge (didn't push to sell a camera).

May 2, 2023
Unprompted review
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Reply from Kamera Express

I am happy to read that you were assist to better your journey! If you have any questions, don't hesitate to contact us.

Rated 4 out of 5 stars

I just bought this camera R8 for…

I just bought this camera R8 for professional legal vlog services. I am not a frequent system camera user, but I am impressed by the options and quality of the video's so far. The camera is light and very easy to use. Kamera Express people, both in Amsterdam and Utrecht were very friendly and did provide me with a lot of useful information.

April 24, 2023
Unprompted review
Kamera Express  logo

Reply from Kamera Express

Thank you for the compliment! I am happy to hear that both locations have helped you further in your journey!

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