Kamsons Pharmacy Reviews 3,842

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and friendly demeanor, often highlighting their knowledge and efficiency. Many people appreciate the excellent service, noting quick prescription processing, personalized care, and a welcoming atmosphere that makes them feel valued. However, some people were dissatisfied with the customer service, mentioning issues like lost prescriptions, incorrect medication, and unhelpful or rude staff. A few other people also felt that the service had deteriorated, citing problems with communication and a lack of professionalism.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent service,... See more

Location

Reviewers highlight ambiguous aspects of location. Many customers appreciate having a local branch, with some... See more

Product

Consumers have mixed experiences regarding product availability and accuracy. Many reviewers report issues... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

Pharmacist in Hailsham, young male, i think American accent he had. So pleasant & friendly. Tried to get Dr's appointment since before Christmas via phone, video call appointment, on app to not succe... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied

Rated 5 out of 5 stars

I was traveling to the UK from USA. I was short on one of my medications. As a diabetic I began to panic. My family recommended Kamson Pharmacy, and I’m so glad they did. I made an appointment with th... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer care at its best!

Customer care at its best!
I do not actually live near the branch in Kidlington, but I choose to travel by choice due to the client care I receive.
The manageress is very attentive, informative and ensures that I fully understand the medication I am on.
When I call the pharmacy for general enquiries, the staff have all been so helpful, polite and friendly and always offer a call back if the person I need to speak to is unavailable. The call backs have always been in an exeptional timely manner.
Well done Kamsons Pharmacy (Kidlington), fabulous service.

May 5, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Beverley,

Thank you for your 5-star review. I am pleased to hear that you have received great customer service at our Kidlington branch. I have forwarded on your review to the team with a big well done.

Kind Regards,
Kamsons Team

Rated 1 out of 5 stars

Not delivering vital medication …

For the last 6 months I have not received correct delivery every month of a vital inhaler. Every time told due to pharmacy not checking the fridge where it is stored .
Delivery people lovely and understanding but cannot help.
Tried calling for over an hour today the call dropped by Kamsons Warlingham as busy.
Very poor service and unprofessional not fulfilling their obligation
Don’t offer the service if you cannot provide, its misinformation and causes anxiety.

May 2, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Dear patient, I am sorry to read of your upset regarding the service you have received at our pharmacy. Please email contact@kamsons.co.uk so that we can investigate your experience further.

Rated 5 out of 5 stars

Helpful Kampsons Brighton

I turned to Kamsons Wellsbourne pharmacy in Brighton when I ran out of prescription drugs over the weekend. This branch of Kamsons is not my usual pharmacy but nevertheless the staff were sympathetic and helpful and happily they were able to sort out my problem. Thank you Kamsons Wellsbourne!

May 2, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Thank you for your 5-star review. We truly appreciate your kind feedback and are pleased to hear you had a positive experience with our pharmacy team.

Rated 5 out of 5 stars

Excellent service.

Very welcoming staff. Went for Covid vaccination and also had my blood pressure taken while I was there. The pharmacist made me feel at ease for both procedures. He also answered a query on another unrelated topic. Excellent experience and service. Highly recommend.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Furnace Green pharmacy …

Furnace Green pharmacy has good helpful friendly staff who give a great service.

April 24, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Val,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

If my doctors were as hardworking and…

If my doctors were as hardworking and caring and available to help as Kampsons Bolding Way Haywards Heath my world would be much better. Overworked but still efficient

April 24, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Anthony,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Kamsons in Wrythe Lane Carshalton…

Kamsons in Wrythe Lane Carshalton provide an excellent service. They link with my GP and let me know when my prescriptions are ready. They are polite, friendly, knowledgable and offer prompt drop in vaccine services

April 20, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Roger,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

A great service

Just had a covid jab at Kamson’s Wellsbourne Brighton. I’ve always experienced a good service there, today being no exception. Staff are polite and friendly and the pharmacist saw to me quickly and efficiently, providing me with the knowledge I needed. I would not hesitate to recommend this branch of Kamson’s.

April 20, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Paul,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

My experience at kamsons is always a…

My experience at kamsons is always a good one
They are extremely helpful with all things and have the time to chat with customers. Sam rhe pharmacist is very patient and knowledgeable if hes unsure will research it for you. All staff should be pleased with their customer service

April 17, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Lynne,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Excellent as always

Excellent as always! Covid Jab, didn’t feel a thing, very good!

April 17, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

HI,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Kamsons in Littlehampton well done

Kamsons in Littlehampton does a really good job considering they are now the only pharmacy in Littlehampton. Their clientele has virtually trippled in the last 10 years an assistant told me today but they still manage to be cheerful and knowledgeable throughout the day. Well done all the Kamsons Littlehampton staff it is much appreciated.

April 17, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Liz,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Covid vaccine - not available and no cancellation notification

I booked a Covid vaccine appointment, told on arrival that they didn’t have any vaccine. When I asked why I hadn’t been notified of the cancellation, I was told by a voice from the back room “Well I told the website!” Followed up by the shop assistant they don’t have time to contact individual patients. Thanks for coming in. Total waste of time.

April 16, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Good Morning,

Thank you for taking the time to leave a review, I am very sorry to hear about your experience. I believe the branch may have expected the website to cancel appointments when it was updated, I am very sorry that this did not occur.

Please email contact@kamsons.co.uk with full details of your visit so that we can investigate with the pharmacy.

Rated 1 out of 5 stars

absolute joke of a company

St Stephens walk
absolute joke of a company requested 31st march had to ring 15th April to ask where meds as none for next day
they had held onto the whole order because of one missing item (1 of 4 of the same thing)
when delivered 4 different meds not in bag so no meds for next morning nothing important just heart kidney diabetes etc
had to ring twice again as first time took so long to NOT answer it disconnected and second time girl had attitude like it was my fault then spoke to same woman as morning call who eventually rang back and said she was going to redo the missing meds as were all on same script but did not know what happened
PURE NEGLIGENCE

just had call and told rest of missing meds will be her this morning
not only was the word SORRY NOT used once during the call but i have missed 4 meds i should have taken by now
NO URGENCY to correct their incompetence/negligence ie i should have been first on their delivery schedule

April 15, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Michael,

Thank you for your review. I am sorry to hear that you are unhappy with the service that you have received at our St Stephens branch.

I am investigating this complaint and will get back to you by email.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

What an amazing pharmacy next to…

What an amazing pharmacy next to Tesco’s in West Durrington always friendly no cues great service best pharmacy I’ve ever been in

April 15, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Rob,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Excellent service

Kamsons Pharmacy, Wrythe Lane, Carshalton - despite turning up 2 hours late for my Covid vaccination, they fitted me in with a smile. Very friendly and helpful.

April 14, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Ann,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

This is a lovely friendly and extremely…

This is a lovely friendly and extremely well managed pharmacy. All of the staff are so friendly and helpful. It’s always bright and clean and well stocked. Highly recommend this store in Meads Eastbourne

April 13, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Rude and passive-aggressive staff.

Rude and passive-aggressive staff at Penge Kamsons who feel dismissive and unhelpful.
Privacy concerns: I’m worried about how personal information is handled.
Overall, the experience was frustrating and left me questioning the level of customer care and confidentiality.

March 30, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Really good

Bobby is really good always willing to help

April 7, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Madison,

Thank you for your 5-star review.
Kind Regards,

Kamsons Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look