The communication from the start, once in motion, everything goes has smoothly from posting the product to receiving it in days, so not much problem with changing your work schedule.
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Review summary
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Thanks again Kane Service , very rare these days you find a product you believe in with an outstanding back up support, whether it be standard routine calibrations or repairs , all is dealt with great... See more
Have used Kanes annual service and recertification service for a few years now. My existing analyser was getting on in years and this year they couldn't get the calibration correct. So as part of the... See more
Everytime I send my device to Kane for calibration, it comes back clean with fresh filters etc. This time the screen had a few lines of pixels missing that I never mentioned to them, it came back work... See more
Company details
About Kane International
Written by the company
Welcome to KANE
The UK’s best handheld emissions analysers with the best after sales service or your money back
KANE analysers have KANE CARE - our Queen's Award winning 10 Year warranty, same day service & 20 Year all inclusive pricing or your money back.
Some KANE analysers have KANE LINK - our promise to future proof your analyser for tomorrow’s Heat Pumps, Hydrogen boilers & ACR systems.
Our Welwyn Garden City & Greater Manchester centres are certified to ISO 9001, 14000 & 17025 and we have the only UKAS gas certification centre for O2, CO, CO2 & NO analysers.
We support customers in over 40 countries through sales & service partners and sister companies in France, Germany, North America, Mexico, China, Hong Kong & Korea.
Call 0800 059 0800, visit www.kane.co.uk or email sales@kane.co.uk for more information.
Contact info
KANE House, 11 Bessemer Road, AL7 1GF, Welwyn Garden City, United Kingdom
- 0800 059 0800
- sales@kane.co.uk
- kane.co.uk
4.4
Excellent
6K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Very good with the return delivery
The communication from the start, once in motion, everything goes has smoothly from posting the product to receiving it in days, so not much problem with changing your work schedule.
April 23, 2026
Simple Process
Really easy to have your analyser recalibrated.
Quick turnaround and kept informed.
April 15, 2026
Fast efficient service
April 23, 2026
Genuine service
Ordered, Printed the postage and sent, updates on the process, few day later received back, good professional service as it should
March 26, 2026
Standard calibration but increased the…
Standard calibration but increased the price as unit is 5 years old won’t be purchasing again
April 22, 2026
Reply from Kane International
Hi Chris
Thanks for leaving us a review.
Just in case you didn't know, KANE CARE includes:
Lifetime warranty for your KANE analyser when serviced & recertified by KANE Same day service & recertification guaranteed or your money back.
29 year all-inclusive pricing with replacement or repair of any accessory including probe, charger, carry bag & printer as required.
Free overnight tracked delivery to & from KANE and 50% off a new KANE analyser if your registered KANE analyser is stolen.
Thanks again for your review and for being a KANE customer.
Best wishes
Brad
Analyser Recal
So quick and easy will defo do it this way again and not through my merchants
April 21, 2026
A very easy and quick turnaround of my…
A very easy and quick turnaround of my re calibration.
April 20, 2026
Seems expensive for what was done
Seems expensive for what was done. Service on a year old machine nearly £200
April 17, 2026
Reply from Kane International
Hi Dave
Thanks for leaving us a review.
Just in case you didn't know, KANE CARE includes:
Lifetime warranty for your KANE analyser when serviced & recertified by KANE Same day service & recertification guaranteed or your money back.
29 year all-inclusive pricing with replacement or repair of any accessory including probe, charger, carry bag & printer as required.
Free overnight tracked delivery to & from KANE and 50% off a new KANE analyser if your registered KANE analyser is stolen.
Thanks again for your review and for being a KANE customer.
Best wishes
Brad
Dropped Anerliser off on Thursday at…
Dropped Anerliser off on Thursday at 10:20 they promised it would be delivered Saturday but ended up being delivered on Monday
April 14, 2026
Reply from Kane International
Hi John
Thank you for your review and we're sorry that your analyser wasn't delivered when you expected it to be.
I've taken a look and can see that we dispatched this on Friday with a Saturday morning delivery requested with our courier as per our promise to you when you dropped it off.
Sadly, I can see there was a slight delay with our courier which is why you didn't receive this as expected, so I do apologise it wasn’t delivered to you sooner.
Any questions, please reach out to us by calling 0800 059 0800 or by emailing uksales@kane.co.uk
Best wishes
Brad
Reply from Kane International
Hi Ian
We're sorry you're still unhappy with the cost of service and calibration for your analyser.
Since your last review, we're pleased to say KANE CARE now provides LIFETIME WARRANTY, plus all the previous benefits my colleague mentioned on our last response for your analyser when serviced yearly to offer peace of mind for the entire duration of ownership.
Thanks for being a KANE customer.
Kind regards
Brad
Reply from Kane International
Hi Mrs Owen-Rigby
Thanks for leaving us a review.
I hope we provided you with Outstanding Service as your review suggests, however I noticed you left us 1-star.
I would love to assist if there's something we could've improved so please don't hesitate to reach out if we can help further on 0800 059 0800 or by emailing uksales@kane.co.uk
Best wishes
Brad
Not a very reliable product
Not a very reliable product. Generally breaks at least once a year
April 13, 2026
Reply from Kane International
Hi Brian
Thanks for your review - sorry to hear you've had some reliability issues with your analyser.
We pride ourselves on our product reliability, so it's always a shame on the rare occasion we're unable to meet our customers' expectations. Nevertheless, we will always endeavour to put it right when it does go wrong and with KANE CARE you have LIFETIME WARRANTY to cover any problems that should arise in between your yearly calibrations.
Thank you for being a valued KANE customer and if there is anything else we can help with, please don't hesitate to get back in touch.
Kind regards
Brad
I'd give you 5stars ,if the price was…
I'd give you 5stars ,if the price was more reasonable
April 4, 2026
expensive but quick turn around
quick turn around however I do think that the service does not warrant the price charged and find it to be expensive
March 30, 2026
Reply from Kane International
Hi Chris
Thanks for leaving us a review.
Just in case you didn't know, KANE CARE includes:
Lifetime warranty for your KANE analyser when serviced & recertified by KANE Same day service & recertification guaranteed or your money back.
29 year all-inclusive pricing with replacement or repair of any accessory including probe, charger, carry bag & printer as required.
Free overnight tracked delivery to & from KANE and 50% off a new KANE analyser if your registered KANE analyser is stolen.
Thanks again for your review and for being a KANE customer.
Best wishes
Brad
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