Kangarooparking Reviews 902

TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the delivery service, noting significant delays in both car collection and return, often exceeding quoted times. Customers also reported difficulties in contacting the company, with calls frequently unanswered or leading to unhelpful responses, and a general lack of communication regarding delays. Some people were dissatisfied with the service and staff, citing issues such as rudeness and unprofessional behavior from drivers, and a perceived lack of care for their vehicles, including instances of damage. Conversely, a small portion of people felt satisfied with the service, highlighting efficient and polite staff, particularly mentioning specific individuals for their helpfulness and professionalism.

What people talk about most

Service

People report ambiguous experiences with service. Many customers express significant dissatisfaction, citing... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers report negative experiences, citing rude,... See more

Delivery service

Customers had negative experiences with delivery service. Many reviewers report significant delays in both... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays and a lack of... See more

Customer communications

Users describe negative interactions with contact. Customers consistently report extreme difficulty reaching... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have used this company twice, once for 2 months and another for 3 months. The price seemed excellent value, however twice car came back filthy, dashcam unplugged and not working correctly, and I no... See more

Rated 2 out of 5 stars

Do not use Kangaroo parking. They are awful. Unfortunately I booked using another company name which is operated by them. The level of customer service is as bad as I've experienced. They keep y... See more

Rated 3 out of 5 stars

Great meet & greet service. The team were punctual, polite, and efficient, which saved us a lot of time at the airport. Car came back exactly as we left it.

Rated 2 out of 5 stars

If you are not in a hurry then this company is fine. Waited 40 minutes for car to be picked up, even after giving them a 20 minute warning of our arrival so that's an hour from first call. Same on t... See more


Company details

  1. Parking Lot

Written by the company

Airport meet and greet service


Contact info

2.4

Poor

TrustScore 2.5 out of 5

902 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Parking from Heathrow

I have used this company twice, once for 2 months and another for 3 months. The price seemed excellent value, however twice car came back filthy, dashcam unplugged and not working correctly, and I noticed after I left airport front number plated broken.
Collection and delivery can be a little late poss due to local traffic.

March 26, 2026
Unprompted review
Rated 4 out of 5 stars

The driver was very friendly and…

The driver was very friendly and polite. My only slight complaint about this company is that it took 45 minutes for the driver to arrive when I dropped the car off. I’m not saying this was the driver’s fault, I don’t know why this happened. I was told by the main office that it would be 20 minutes, and when I tried to call them to see what was happening, my call wasn’t answered for a long time. This was quite stressful when I still had to check in for my flight. Maybe it was just a busy day for them, but it would be good to be kept informed of any delays, to lower my stress levels!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

This is amazing

This is amazing, efficient and courteous. We arrived earlier than our booking time and were still accommodated with a smile. Nissanka is awesome.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I would not even hesitate to book this again!

I can’t fault my experience with this service.

Yes upon reading some of these reviews my car was a little delayed in being dropped back- but I was kept up to date the entire way through the collection and drop off process and noted it was during busy periods and there is traffic surrounding Heathrow.

I was met by Danny - he told me where the car would be as I was thinking about the range my car had for my return- and he filled me with such confidence in leaving my car safely in his hands as I just appreciated the honesty.

The only point I would raise is both the drop off and pick up car parking charge is your responsibility to pay which was not in the T’s and C’s and therefore extra to what you pay up front which I’m not sure is the same with every company but made this more expensive than some others. However, I would take that knowing the care is looked after.

The responsiveness of all phone calls was immediate too.
Thanks Danny and team. Will use again. x

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Danny was absolutely fantastic! He was very helpful and friendly from start to finish. He made sure everything ran smoothly and went out of his way to make the whole process as easy and stress-free as possible for me as a customer. Highly recommend his service—thank you, Danny!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

The service was really good helpful and…

The service was really good helpful and very understanding the staff was really good these one gentleman called Danny he was very helpful and word very professional thank u for ur services and I will consider to use this service again and to others

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

This company does not deserve your…

This company does not deserve your business. The staff were very rude and unprofessional. Please avoid using this company.

Any reviews you see on Comparer Parking seem fake, so do not hand over your valuable car to them. I travel regularly and have experience with many airport parking companies, but this one is by far the worst.

I strongly recommend finding an alternative. Please do not use this company. 🙏

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Rogue criminals

Joint of a company. Complete frauds. Dont answer any of the telephone calls. Make you pick your car from random locations. Cause significant damage to the car too. AVOID AT ALL COSTS.

February 7, 2026
Unprompted review

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