Kanwal Malik Reviews 

60
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the beautiful designs, wonderful craftsmanship, and overall good quality of the clothing items they received for various special occasions. People frequently share that the outfits look stunning, fit true to size, and match their personal expectations very well. However, some customers also noted frustrating issues regarding delayed delivery timelines and incorrect sizing on their custom orders. A few other people also felt that communication and customer support need significant improvement when handling specific requests and complaints. Reviewers mentioned that getting timely updates or proper resolutions for damaged or late items was extremely difficult.

What people talk about most

Product

Clients share ambiguous opinions on product as while many reviewers praise the stunning fabrics, excellent... See more

Customer service

Customers consistently note ambiguous experiences with customer service, while some reviewers praise helpful... See more

Order

Consumers experience deep frustration regarding their order timelines, frequently highlighting severely... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the materials and workmanship vary widely... See more

Delivery service

People report ambiguous experiences with delivery service, as some customers praise fast arrivals and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its my first time to shop at kanwal malik but i have heard alot before ,My first purchase is delivered and happy to have it everthing is so perfect except the photo of the article that i didn’t found... See more

Company replied

Rated 4 out of 5 stars

Saba at Kanwal Malik is a cooperative person im getting my dress made through her so far my experience is going good

Company replied

Rated 4 out of 5 stars

I ordered a dress but it very long for the making. Please be mindful of the length of time before ordering and reach out to them on Instagram and they will help you to speed up the process if it is ou... See more

Rated 5 out of 5 stars

I had a wonderful experience with Kanwal Malik. My dress was true to it’s size. Actual dress was more beautiful than how it looks on the website♥️

Company replied


Company details

  1. Fashion Designer

Written by the company

Kanwal Malik is a leading name in Pakistan's fashion industry, renowned for its exceptional women's wear. Established as a hallmark of elegance and innovation, Kanwal Malik Fashion Studio has consistently set the benchmark for luxury and sophistication in bridal and formal attire. Renowned for its luxurious bridal couture, the brand also excels in casual wear and lawn collections, offering a complete spectrum of stylish options for every occasion. Combining timeless craftsmanship with contemporary design, the brand caters to discerning women who seek to make a statement through their wardrobe. With a commitment to excellence and a passion for creating unforgettable fashion moments, Kanwal Malik stands at the forefront of the industry, redefining style with every collection


Contact info

3.3

Average

TrustScore 3.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(60)

59 reviews in the last 12 months

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Rated 4 out of 5 stars

I will definitely order more

The dresses are exactly as pictured. Ghaddan on their customer service team worked with me the whole time until the order was delivered and she was amazing. Answered all my questions patiently and politely. Would definitely order more.

October 27, 2026
Unprompted review
Rated 4 out of 5 stars

Service very poor and delivery is very late

I ordered a dress but it very long for the making. Please be mindful of the length of time before ordering and reach out to them on Instagram and they will help you to speed up the process if it is outside the given timeframe and they provide excellent customer service. I saw the video of one of the dress and it is nice.They also made a special consideration for another dress and posting both at the same time. I appreciate the gesture.

October 20, 2026
Unprompted review
Rated 1 out of 5 stars

It was horrible experience

It was horrible experience. I ordered clothes in July with one suit was ready to shipped and two with deadline 4-6 weeks for my brother's wedding in first week of September. Till end of September my order was not shipped. I had to threaten them as reporting it fraudulent transactions as they were not providing any updates. I had messaged the owner, customers care. Eventually when I mentioned Fraud, then they shipped my clothes a month after my brother's wedding when I had no use for them. I will definitely not be ordering anything from them again!

September 28, 2026
Rated 1 out of 5 stars

Poor communication

Poor communication
Order was not delivered on time
The person that took the order was nice but other than that horrible experience
Never ordering anything from Kanwal Malik again
Upon reminding multiple times, order was confirmed after the expected delivery date.

October 2, 2026
Kanwal Malik logo

Reply from Kanwal Malik

Dear Amber,

Your order was placed on 18th August and delivered to you on 5th October. Haniya article is advertised on a 6-8 week dispatch time. The article was delivered to you well within the advertised timeline.

Thanks & Regards,
Team Kanwal Malik

Rated 1 out of 5 stars

The wedding was the 29

The wedding was the 29, I contacted Kanwal malik ten times and they sent my clothes after the wedding, the had made the clothes different then I asked.. the outfit came late awful and I recieved no refund disgusting customer service,I would never buy from them again appauling outfit and service

September 30, 2026
Kanwal Malik logo

Reply from Kanwal Malik

Dear Julie,

The order for Merna article was delivered within the advertised timeline of 6 weeks.

Thanks & Regards,
Team Kanwal Malik

Rated 5 out of 5 stars

Kanwal Malik ka ready-to-wear dress…

Kanwal Malik ka ready-to-wear dress liya aur quality dekh kar dil khush ho gaya. Kapra, stitching aur overall look bohat classy tha. Mehwish Saeed ne bhi bohat achi tarah guide kiya aur unka behaviour bohat decent tha. bohat acha experience raha, purchase se fully satisfied hoon.

October 1, 2026
Unprompted review
Kanwal Malik logo

Reply from Kanwal Malik

Thank you for your kind feedback ! We hope to serve you again soon

Rated 1 out of 5 stars

Kanwal Malik se mera ready-to-wear…

Kanwal Malik se mera ready-to-wear dress lene ka experience bohat acha raha. Dress bilkul waisa hi tha jaisa pictures mein dekha tha, quality bhi bohat achi hai aur main purchase se bohat satisfied hoon. Mehwish Saeed ne bohat achay se deal kiya, cooperative thin. Overall bohat acha experience raha, definitely dobara shop karungi.

September 22, 2026
Unprompted review
Kanwal Malik logo

Reply from Kanwal Malik

Dear Mudasir,

May we know the reason for 1 Star as you stated in your experience that it was phenomenal but you have given 1 star rating to us. We would request you to change it if done by mistake.

Team Kanwal Malik

Rated 5 out of 5 stars

Got some dresses made from here and it…

Got some dresses made from here and it was a good experience. Ms Saba is very professional she accommodated us so well and guided us thoroughly. We received our dresses on time as well.

September 25, 2026
Unprompted review
Kanwal Malik logo

Reply from Kanwal Malik

Dear Iffa, We value your feedback ! Hope to serve you again soon !

Rated 5 out of 5 stars

I absolutely loved my experience at…

I absolutely loved my experience at kanwal malik. I got two dresses made which were both very pretty. I had some fitting issues twice but the whole team was very compliant especially Saba who made sure that I was satisfied with my dresses.

September 29, 2026
Unprompted review
Kanwal Malik logo

Reply from Kanwal Malik

Dear Maira, We value your feedback ! Hoping to serve you again !

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience — I would not recommend

I had a very disappointing experience with Kanwal Malik. Before placing my order, I specifically asked multiple times whether my outfits would be delivered on time, as the delivery date was important to me. Despite receiving reassurance, the order did not arrive when promised.

Unfortunately, the issues didn’t stop there. The package arrived in an open/damaged-looking box, which was already concerning. Once I actually received the outfits, I was extremely disappointed with the quality. The material felt cheap, and the embellishment/work started coming off almost immediately.

The fitting was also extremely poor. The sleeves and pants did not fit properly, and the tops had very unflattering and poorly executed fittings. This wasn’t simply a matter of needing minor alterations — the construction and fitting were so poor that the outfits looked odd when worn.

They had free shipping being offered, and I placed an order for four outfits, yet no free shipping was provided.

What was most disappointing, however, was the lack of accountability when I raised my concerns. I expected a designer to stand behind the quality and workmanship of their clothing and, at the very least, make an effort to resolve the issues. Instead, I felt that my concerns were dismissed rather than properly addressed.

For the amount of money spent, I expected significantly better quality, workmanship, communication, and customer service.

Please save your money and carefully consider other designers who will stand behind their work, make clothing with decent-quality materials and workmanship, and take responsibility when something is not made correctly. Unfortunately, this was not the experience I had with Kanwal Malik Designer.

September 27, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience with KM team!

I had a truly wonderful experience with KM team. From placing the order to asking for a modest customized version of their " haniya" outfit to getting the dress at my home in time, it was a fantastic n seamless experience. The outfit is absolutely stunning, fabric and embroidery better than expected and stitching well done ( they sent me videos of every measurement detail before dispatching). Throughout Mr.Moosa and Mr. Tariq were very helpful. Highly recommended 👌

September 25, 2026
Unprompted review
Rated 1 out of 5 stars

She is the worst designer I have ever…

She is the worst designer I have ever met.She ruined my three outfits for wedding

September 14, 2026
Unprompted review
Kanwal Malik logo

Reply from Kanwal Malik

Dear Ishrat,

We don’t have any orders under your name kindly send order number if any on contact@kanwalmalik.com so that we can reach out to you.

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