Kanwal Malik Reviews 

60
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the beautiful designs, wonderful craftsmanship, and overall good quality of the clothing items they received for various special occasions. People frequently share that the outfits look stunning, fit true to size, and match their personal expectations very well. However, some customers also noted frustrating issues regarding delayed delivery timelines and incorrect sizing on their custom orders. A few other people also felt that communication and customer support need significant improvement when handling specific requests and complaints. Reviewers mentioned that getting timely updates or proper resolutions for damaged or late items was extremely difficult.

What people talk about most

Product

Clients share ambiguous opinions on product as while many reviewers praise the stunning fabrics, excellent... See more

Customer service

Customers consistently note ambiguous experiences with customer service, while some reviewers praise helpful... See more

Order

Consumers experience deep frustration regarding their order timelines, frequently highlighting severely... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the materials and workmanship vary widely... See more

Delivery service

People report ambiguous experiences with delivery service, as some customers praise fast arrivals and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Its my first time to shop at kanwal malik but i have heard alot before ,My first purchase is delivered and happy to have it everthing is so perfect except the photo of the article that i didn’t found... See more

Company replied

Rated 4 out of 5 stars

Saba at Kanwal Malik is a cooperative person im getting my dress made through her so far my experience is going good

Company replied

Rated 4 out of 5 stars

I ordered a dress but it very long for the making. Please be mindful of the length of time before ordering and reach out to them on Instagram and they will help you to speed up the process if it is ou... See more

Rated 5 out of 5 stars

I had a wonderful experience with Kanwal Malik. My dress was true to it’s size. Actual dress was more beautiful than how it looks on the website♥️

Company replied


Company details

  1. Fashion Designer

Written by the company

Kanwal Malik is a leading name in Pakistan's fashion industry, renowned for its exceptional women's wear. Established as a hallmark of elegance and innovation, Kanwal Malik Fashion Studio has consistently set the benchmark for luxury and sophistication in bridal and formal attire. Renowned for its luxurious bridal couture, the brand also excels in casual wear and lawn collections, offering a complete spectrum of stylish options for every occasion. Combining timeless craftsmanship with contemporary design, the brand caters to discerning women who seek to make a statement through their wardrobe. With a commitment to excellence and a passion for creating unforgettable fashion moments, Kanwal Malik stands at the forefront of the industry, redefining style with every collection


Contact info

3.3

Average

TrustScore 3.5 out of 5

60 reviews

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1-star

Asks customers to review

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Replied to 54% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(60)

59 reviews in the last 12 months

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Rated 1 out of 5 stars

My dress was ordered in July and it got…

My dress was ordered in July and it got shipped super late. I paid the duty on it and it got lost with DHL. It’s now in South America at the incorrect facility and when I told KM team there argued with me that on their end it’s been dispatched. They wouldn’t accommodate a replacement. The season has passed. I was waiting a long time and I guess now I’ll have to dispute it with my credit card company since they couldn’t offer a swift resolution. I would have appreciated acknowledging that it’s lost and having a replacement but it’s been difficult and now it’s changed to colder season here in the U.S. summer is ending. Shame really. Too bad.

September 4, 2026
Kanwal Malik logo

Reply from Kanwal Malik

Dear Sana,

Your article had been delayed by the courier company and has been delivered already.

Rated 4 out of 5 stars

Good

Its my first time to shop at kanwal malik but i have heard alot before ,My first purchase is delivered and happy to have it everthing is so perfect except the photo of the article that i didn’t found in the box because it was an unstitched article amd i need it for tailour but no issues , now iam waiting for other 2 dresses and i hope they are too good as iam expecting. Thank you!

September 2, 2026
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Reply from Kanwal Malik

Dear Hira, thank you for your feedback we hope you liked the rest of your outfits as well.

Rated 5 out of 5 stars

Super fast service!

Super fast service!

September 1, 2026
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Reply from Kanwal Malik

Thank you for your feedback! We truly appreciate your support and are committed to providing the best possible experience for all our customers.

Rated 2 out of 5 stars

The gown was a long length and trousers…

The gown was a long length and trousers very long too . Pink was much lighter than that shown on picture

August 31, 2026
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Reply from Kanwal Malik

Dear Sadia,

The Salina article standard lenght is 58 for medium size which you ordered all sizing and quality videos were shared to you prior to dispatch and we only shipped after your confirmation.

Rated 5 out of 5 stars

Awesome experience

I had a wonderful experience with Kanwal Malik. My dress was true to it’s size. Actual dress was more beautiful than how it looks on the website♥️

August 22, 2026
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Reply from Kanwal Malik

Dear Atiya !

Thank you for being our repeat client we are honered with your feedback and will strive to provide the same level of service !

Rated 1 out of 5 stars

The sari’s main look was a red border…

The sari’s main look was a red border that showed at the top, which is why it was chosen. The product sent to us does not have the border from the picture :(. Not as advertised and it was a very expensive purchase

September 4, 2026
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Reply from Kanwal Malik

Dear Sana,

The red border is attached on the suit, you were sent pictures and videos for the article prior to dispatch for confirmation. Only after you confirmed we sent you the outfit.

Rated 5 out of 5 stars

Got my delivery before time for a…

Got my delivery before time for a cousins wedding, great customer support throughout as i had it tailored accordingly to my specifications, the customer support team was always on toes for every single small detail like stitches on the buttons even, very meticulously on detail. Could get carried away but usually no other brand has this much attention to detail

July 15, 2026
Unprompted review
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Reply from Kanwal Malik

Thank you for your kind words !

Rated 1 out of 5 stars

Not very good

Not very good , poor management team , delayed & incomplete order.
However, the clothes quality was good. But couldn’t wear it on the event because it was late delivered, so no use.

September 4, 2026
Rated 5 out of 5 stars

Kanwal Malik is definitely a beautiful…

Kanwal Malik is definitely a beautiful and well-known name in Pakistani fashion. Their designs are elegant, feminine and beautifully detailed, especially when it comes to formal and bridal wear. The embroidery and overall presentation of the outfits can be really impressive, and many of their designs have a very distinctive, luxurious feel.

However, I feel there is room for improvement in customer service, communication and delivery timelines. Recent customer feedback appears quite mixed, with some customers praising the quality and designs while others have raised concerns about delays, stitching and finishing.

Overall, Kanwal Malik has a strong design identity and beautiful collections, but consistency in quality, fitting and customer experience would make the brand even stronger.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Service was good

August 30, 2026
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Reply from Kanwal Malik

Dear Bushra,

Thank you for your trust in KM ! We hope to serve you again !

Rated 1 out of 5 stars

Poor Customer Service and Extremely Late Delivery

The website said that the shipping time is 6 weeks for the suit I ordered. I specifically messaged the whatsapp account and told them my order number and said I need the order delivered to me by August 18th. I constantly messaged the WhatsApp number and they would tell me the same thing again and again and put it off. The suit shipped after 10 weeks and I still have not received it yet. I will definitely never order from this company again.

August 29, 2026
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Reply from Kanwal Malik

Dear Minahil,

Your article has already been delivered and please note dispatch time for formals are 8 weeks and delivery further takes a week. You may also refer to our shipping policy page, Where it is explicitly mentioned.

https://www.kanwalmalik.com/pages/shipping-policy

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