Kaoori Reviews 293

I paid £330 for a DGT E-Board from this website. I have not heard from them since, except this request for a review. I did not get my Chess Board, they have stolen £330 from me and they want a review ? The website is a scammers template. Please do not be a fool like me, STAY WELL CLLEAR of KAOORI !!!! if they get in touch with me about my board I will let you know.
The only update so far is Kaoori Still have my money and Still have my DGT-E Board. I am now trying to involve my Bank, because I paid with my Debit Card. To Be Continued lol

The website is a scam. ordered 100£ chess pieces, never shipped and when I asked for a refund they ignored me. scummy website

Do not buy from this company.

I bought a chess set at the beginning of June, which the website said would be delivered in 3 to 5 working days. The money went out of my bank but I didn’t receive anything, so a week later I contacted their customer services by email. I was told the item was delayed and would be sent within a week, and they’d send it by express delivery at their cost.

A week later there was still no sign of the chess board so I contacted them again, and was told this time that the board I ordered was out of stock. They offered me alternatives, none of which I was interested in, so I requested a refund which they agreed to. But unfortunately I have not yet received the refund.

I have tried to contact them by email numerous times with no reply, and have spoken to customer services over the phone twice where I have been told that the “relevant department hasn’t issued the refund”, but no reason given why, or any idea of a time frame. I have now resorted to trying to reclaim this money through my bank.

UPDATE Oct 22 - still no sign of a refund from Kaoori, but I have successfully claimed the money back though my bank. DO NOT BUY FROM THIS COMPANY

I bought the chess board. Only received email confirming my order with promise to be shipped in 3-5 working days. That was two weeks ago. I sent them email but they didn`t respond. I also tryed to contact them few times via contac form on their website but with no luck as is not working. So I had to open dispute on paypal to solve it.

Very pleased with product. Ordering was very easy and the item came safely and promtly. Great service.

I ordered a chess set in early may and site said it was 3-5 day dispatch. Prompt acknowledgment of purchase. After one week I hadn’t received anything so contacted them. Again, quick response but appears the company have a ‘process’ time which can be long. They hand make the chess sets so expect a lot longer than 5 days as advertised, for carving and varnishing. Once the sets made then they’ll dispatch within 5 days.

order placed on April 24, 2022 and still in processing stage it says 3 to 5 working days delivery with no updates since order date it would be hard for me to recommend at this time

3/5/22

8 hours after wring first part of the review rang them to find nice lady on phone looking into it and is meant to be sending me tacking number soon will keep updating my review with my overall experience.

10/05/22

been speaking to someone at kaoori for a few days every thing seemed to be moving along and was told on the 04/05/22 my order had been processed and would be shipped next day and tracking number would follow after that, I sent them an email asking on order status on the 06/05/22 with no response, and today 10/05/22 on website it still says it processing and no tracking number so I don't believe it been shipped at all.

Finally got a response to my email today stating In fact there was a problem with the product you have ordered(problem of production). I was given 2 options:

1. we cancel your order and issue full refund today
2. you agree to product change(we ship the new product in 2-3 days max)

I opted for the refund so I will keep you updated with how my experience goes with this process and see if in fact I do get refunded today as stated.
Just wanted to updated you that the refund has already been issued.

received the email regarding my refund You will see the amount back in your account within 3-5 business days. Do you want me to send the proof too this was sent at 10:06am, which I replied yes I would like proof of refund please at 10:13am, it is now 14:58pm with still no proof been sent to me will keep you all up to date on any further developments

I ordered chess pieces with a box and board.
The quality is high and I really like the materials.
The support agent was very nice.
But...
Delivery was supposed to be within 5 day. It took two months to deliver...
The order was out of stock. But I didn't know that until I called them a week later. Then 3 weeks later I received the order but the board was missing. 3 or 4 weeks later after many calls I received the board.

This store is awesome! Shipped so fast, and free! Must be a fellow chess player like me! Thank you!

Received quickly. There is a small scratch, I contacted the shop and received 2 options: replacement or partial refund, decided to choose partial refund. Good quality.

Good! I wish there was a little more info when the package is delivered, but the set itself is amazing. Nice finish, only problem is how the felt bottoms are applied. Easily fixed with a gentle tug and some wood glue though.

Beautiful design and the perfect size. You can feel the quality and the for delivery it’s perfectly nicely packed and delivered with no problem and no damage to it.

Overall not a bad chess set, all pieces in great condition however board has a slight warp on it, would probobly buy again

Chess set received as promised, although not on promised delivery day. But it’s very nice

Ordered a chess board on 1st Dec 2021 - received the board on 14th December 2021.

After opening the board it was obviously faulty in that the alphanumeric coordinates were incorrectly marked - making the bboard unfit for purpose.

contacted Kaoori on 17th December to try to remedy this and have, to date, after sending 10 emails and making 2 phone calls I still have no replacement or refund.

I was promised a replacement on 1st Jan but the latest email suggests that isn't going to happen (this review written 13th Jan 2022)

I am extremely disappointed by the handling of my issue and cannot recommend Kaoori as a supplier based on my experience.

Order was delivered in the expected timeline and the product was as expected
Overall very happy with the purchse

Avoid. Quality is very bad.

We bought a Tournament 16" set for our son for Xmas. The box had very cheap loose clasps with brass nails falling out. The plastic used for the chess storage area was a 1/10th the thickess of a Muller Yoghurt carton and would have lasted days before splitting. We paid £78.00, and in the end we bought a set from Amazon for £35.00 which was superb quality. Kaoori ships its items direct from Lithuania (not Covent garden) and the refund has so far taken 8 emails over 2 months. Kaoori have stated they have refunded the payment by PayPal but we havent received anything so far.

So in summary:
Terrible quality
Terrible service
Terrible liars

You choose.... at least from Amazon they give you the money back before youve even returned the item.

We run a medium sized online e-commerce business and couldn't stay in business if we ran it like this.

Slow response with no feedback at first but, after complaining via Pay Pal, the emails confirming the delivery dates arrived and were followed up with close monitoring until arrival on the due date.
It is a magnetic chess board but the white knight does not have the same magnetism of the other pieces.
Otherwise, the set and board with draws is OK.
I was looking for a wooden chess board with drawers of a more than basic quality. These were hard to find. Otherwise I would have bought one locally.

I received the chess board. Well packed but damaged on one corner.