Initially no communication from Kaoori despite repeated enquiries about my order which has still not arrived 9 days after ordering. The 3 to 5 days delivery was not met. This has now changed with a... See more
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I would definetly recommend this shop if you search for high quality chess sets. Everybody complaining about the delivery issues clearly didn't even notice that this is a current issue every high qual... See more
Company replied
Paid extra £10 for postage. No issues with delivery. Arrived in 3 days. Purchased a £50 14” board & pieces. Was intended as a gift for my daughter but the quality is not as expected so instead we’re... See more
Customer service is shocking, unresponsive to calls or emails. So bad I even contact my credit card company with a fraud complaint. Eventually a chess set turned up, from Slovenia. Very disappointed w... See more
Company details
Information provided by various external sources
The Kaoori Chess Company is a renowned chess shop that provides ample opportunity for chess players in the UK to purchase their favorite chess sets UK. We provide a variety of product options, ranging from unique chess sets to Staunton chess set to travel chess set and even themed chess set options. If you want to know more about who we are, what we do, and the true Kaoori Chess Company difference, then read on. Who We Are The Kaoori Chess Company is a chess shop that provides everything you need to enjoy your passion for chess. We have been in operation for many years, and our years of experience offering only the finest in chess pieces, chess sets and chess related accessories have given us a unique insight into what chess players appreciate with their sets, pieces and other necessary accessories. What We Offer We offer a variety of different chess sets, chess pieces, as well as chess memorabilia that are sure to appeal to anyone with a passion for the game. Our offerings are focused on quality and craftsmanship, with unique handmade pieces being the star of our shop. We know that chess pieces and sets should be treasured, which is why we select only the very best handmade pieces for our customers. Our chess set options include a variety of options which are sure to appeal to any chess player, whether you are an experienced expert or someone who is just beginning to play the game. Our products include wooden chess sets, luxury wooden chess sets, three player chess sets, Staunton chess sets, tournament style chess sets, themed chess sets, magnetic chess sets, royal chess sets, travel chess sets as well as antique chess sets. In addition to complete chess sets, we also offer chess boards, chess pieces, chess clocks as well as related chess accessories that will help you play and improve your chess game. Our chess accessories include chess cases in a variety of colors and finishes; cloth storage bags for pieces; DGT carrying bags; DGT connection material; as well as wooden LUX boxes. Our chess clocks include both analog and digital options, which means you can pick up a clock no matter your preferred (or in the case of tournament play, required) method of keeping track of time. Our products come in a wide range of prices that are well suited to any budget. If you are looking for inexpensive sets that are perfect for beginners or someone simply looking to play, then our travel and magnetic options may be just what you’re looking for; if you’re someone who is looking for a luxurious board that will serve as a conversation piece as well as a set to enjoy playing, then our antique style or luxury wooden chess boards may be perfect. The Kaoori Chess Company Difference We know that there are a lot of chess shops out there as well as other shops which offer chess products. However, these shops and sets lack something that we here at the Kaoori Chess Company have in spades: a dedication to chess. Our dedication helps us strive to stock only the very best quality chess sets, pieces and accessories, no matter what the budget range. We stand by the products we offer, from the most inexpensive magnetic travel board to the most luxurious high-end luxury board. If you have problems with your order, we will be there to assist in any way we can. If you have questions about products or concerns or simply want to know more information, we are there to assist you. The Kaoori Chess Company, to put is simply, is that we are there for you—whether you’re a beginning chess player who is just starting out in the hobby or you’re an expert tournament player with 2 decades of wins underneath their belt. How to Buy If you are ready to browse our well-received and exclusive wares, then all you need to do is follow these simple steps: First, head to our online website at https://www.kaoori.co.uk. Next, browse around the relevant categories for whatever it is you are looking for; when you’ve made your decision, add these items to your online cart and checkout using the checkout process. At this time, we can only accept online orders and cannot accept orders by phone or snail mail. If you are not sure exactly what you want to buy or you have any questions about the products, do not hesitate to contact us with your contact information as well as your inquiry. We know that it can be difficult to determine whether or not a chess set or piece is right for you by glance alone, which is why we strive to provide plenty of relevant information to anyone interested in our products. Chess: A History At the Kaoori Chess Company, we believe that knowing the history of chess is just as important as knowing which fine chess products to buy. Chess is one of the most ancient games in the entire world, with some variations on chess games going all the way back to the 6th century. It wasn’t until much later that the game as we know it today really took off in any significant way. During the 15th century, the game took hold in Europe, where it grew into a popular game both for leisure and play across Europe as well as eventually in the European colonies in North America. In the 19th century, changing industrialization and an increase in mass made materials led to the creation of standardized chess sets, which led to an increase in tournament play; it was during this century that the first ever international chess tournament was held, sparking a new era of competitive chess that has remained ingrained into society ever since. Chess has remained a popular pastime for people around the world for more than millennia, and the popularity of chess certainly shows no signs of abating.
Contact info
71-75 Shelton Street Covent Garden, WC2H 9JQ, London, United Kingdom
- +44 20 3870 3738
- contact@kaoori.co.uk
- kaoori.co.uk
Customer service is shocking
Customer service is shocking, unresponsive to calls or emails. So bad I even contact my credit card company with a fraud complaint. Eventually a chess set turned up, from Slovenia. Very disappointed with the quality, £93 wasted. Won’t bother trying to return as I have no faith if get a refund. Avoid this firm.
Great speedy service
Great speedy service! Delighted with my chess set and the size of the board. It was the biggest one I could find at a great price. Well packaged too. Thanks!

Reply from Kaoori
Super Satisfied
Bought a DGT Centaur for my son, super satisfied with the quality! Highly recommend~

Reply from Kaoori
Beautiful chess set
Beautiful chess set, very happy with it. Very good communications throughout and delivery earlier than expected, would definitely recommend this company. Many thanks.

Reply from Kaoori
Great looking chess board
Great looking chess board, nicely detailed and finished well. Pieces also smart looking.

Reply from Kaoori
Good quality
Good quality, arrived on time, well made, attractive. Nice product

Reply from Kaoori
Good quality chessboard but slow delivery
Good quality chessboard
Customer service is responsive but they did not dispatch the item I bought until I reached out after I noticed a while had passed
I ordered 12 days in advance to have it on time for a birthday present but it came a few days late, bare that in mind when you purchase

Reply from Kaoori
Item was as described and good quality
Item was as described and good quality. One of the pawns was damaged in transit but this was rectified quickly and a replacement sent.

Reply from Kaoori
Excellent Chess board
Excellent Chess board. Very satisfied with the quality. The staff was very helpful and kind.

Reply from Kaoori
This company was slow and difficult to…
This company was slow and difficult to deal with after they delivered a faulty item. I wanted a refund, not a replacement as time was running short ( birthday gift). They were very slow to answer emails and kept offering a discount instead of refunding me. it took about 5 or 6 weeks to get my money back. My advice is, don't bother, it's not worth the grief.

Reply from Kaoori
I am very satisfied with the quality of…
I am very satisfied with the quality of the chess set I have ordered. Very impressed by the fast delivery. Thank you so much!!!

Reply from Kaoori

Reply from Kaoori
The chessboard is very beautiful
The chessboard is very beautiful, I am very satisfied with my purchase. Special mention for the customer service which is very responsive and pleasant.

Reply from Kaoori
great chess set
i love the chess set i bought from here, but it just needs a bit for work done to it to make it excellent. the chess piece itself had good weight to it the board is done well. my only comment is attention to detail. some of the felt on the bottom of the chess piece are not centred to the chess piece and the folding chess board clips needs to be changed as it feels like it wouldn’t last long. overall a great chess set would recommend!!

Reply from Kaoori
I ordered a 15"tournament chess set on…
I ordered a 15"tournament chess set on the 5th of october and it was delivered as promised on the 12th of october 2021.The packaging was not damaged in any way and was well protected, When I opened the chess set I was a bit unhappy with the quality especially chess pieces as they were poorly finished and some of the wood stain on the board was poorly applied,
This appears to be a good company but their attention to detail needs some work. Shop around and read the reviews before buying.
Nice chess set
Nice chess set, very nicely carved, detailed pieces and lovely inlaid wooden board, my son loves it. Fast delivery too.

Reply from Kaoori
Awful delivery, service and product - avoid at all costs
I ordered the set in January with a delivery timeline of several weeks, after six weeks I contacted them (nothing from their side) and they told me due to high demand there would be a delay. After another four weeks I rang again - multiple times - but they were no longer picking up the phone. After three months I rang my credit card company to report fraud and they investigated the transaction and refunded the amount. Magically the set arrived five days later but was so poor quality that I had to sell it on gumtree: I got £5 - it cost £70.
The set I bought is no longer listed but the point remains valid: don’t get caught out by these charlatans - buy from a proper, reputable outfit and save yourself the money, time and hassle.
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