Ordered my books on Wednesday before midday. The postage label wasn't generated until late on Friday and the books were only collected by the courier on Monday and delivered on Wednesday. The 3-5 work... See more
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The interface is not very user friendly. In order to access the ebook, we must click on several links. Plus the ebook reader is not very interactive. It would be good if we could select the answers or... See more
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I find it very inconvenient that Kaplan made the Study text and exam practice kit available only in digital form. I am experiencing issues with the BibliU app and am unable to download the material.... See more
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think it is crazy that when paying for materials you have to wait to access them till september just because I want to sit exam in December would have liked longer to study as I work full time in dema... See more
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Company details
- Business School
- Accounting School
- Apprenticeship Center
- Distance Learning Center
- Education Center
- Educational Institution
About Kaplan UK
Written by the company
Reasons why people choose Kaplan:
Experts in training and upskilling, for those in accountancy and other professional sectors.
From accountants to bankers to tax and IT professionals, for over 70 years Kaplan has been developing the careers of thousands of learners.
Consistently producing some of the best pass rates in the UK, Kaplan has a broad range of study methods and classroom locations (across the country).
70+ years of teaching experience
40k students each year
8/10 of the UK’s top accountancy firms use Kaplan
FTSE 100 firms use Kaplan
SEE LOCATIONS
Popular qualifications and programmes:
ACCA
CIMA
AAT
ACA
CFA
APPRENTICESHIPS
Our unique approach to teaching:
Kaplan follows an evidenced-based approach, using data and published research (where possible) to inform our teaching and course design.
We also draw on dynamic elements, which evolve as: new technologies emerge, employers demand different levels of expertise, and our understanding of how people learn changes.
Our study methods:
We have a study method to suit any circumstance.
Maybe you need to fit your studies around your family. Or maybe you are an independent learner? Or perhaps you feel more confident in a classroom setting?
Our four study options - OnDemand, Classroom, Live Online and Distance Learning - accommodate all learning styles and are designed to bring the best out of your/your employees’ studies.
Contact info
Borough High Street 191, SE1 1HR, United Kingdom
- 0161 259 7400
- studentservices@kaplan.co.uk
- kaplan.co.uk
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I feel like I was scammed
I feel like I was scammed. The website displayed a price including VAT, but because the order was shipped to Poland, I had to pay VAT again. The original price was supposedly reduced by the VAT amount at checkout, but in the end, it seems I was charged VAT twice. This cost me over €20 extra.
July 7, 2026
Reply from Kaplan UK
Dear Michał,
Thank you for taking the time to leave this review.
I am sorry to hear you have had a negative experience with our services.
I have reached out to you via email to discuss this further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Sam W
(Senior Service Operations Advisor)
I have not yet received my book
June 12, 2026
Reply from Kaplan UK
Dear Muhammad,
Thank you for taking the time to leave this review.
I am sorry to hear you have not received your materials. I have reached out to you via email to discuss this further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Sam W
(Senior Service Operations Advisor)
You did not provide full service while…
You did not provide full service while I paid in full to get the study text and exam kits in PDF as you promised on your website. I am not happy with this service, and it is not satisfactorily completed. I have asked for a full refund, and now you just took the money and are giving me a hard time in returning what I paid. Although I preferred to deal with Kaplan instead of BPP, noting that this is the 1st time I ordered and dealt with Kaplan, this will be my last time.
July 7, 2026
Reply from Kaplan UK
Dear Mohammad,
Thank you for taking the time to leave this review.
I am sorry to hear you have not had a positive experience with our services. I can see that this issue is currently under investigation and our team will reach out to you with further information shortly.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Sam W
(Senior Service Operations Advisor)
1 star
1 star. Bought both the exam kit and study text for Audit and Assurance, invoice dated 29 May 2026. Got online access to the exam kit fine, but still no access to the study text. That’s 46 days and counting as I write this.
Emailed customer service more than once. Every time it’s the same reply, they’ve “chased it up” for me. Nothing actually gets fixed, just the same copy paste response.
I’ve bought plenty of books from Kaplan before. It’s frustrating to be ignored now of all times, when I’m studying for this exam under a time limit, not an unlimited amount of time to wait around for them to do their job. Now on top of studying I’m wasting time writing emails and reviews just to get something I already paid for.
Wouldn’t recommend if you don’t have spare hours to spend chasing them for basic access.
May 28, 2026
Reply from Kaplan UK
Dear Dawid,
Thank you for taking the time to leave this review.
I am sorry to hear that you have had a bad experience with our services.
I have reached out to you via email to discuss this further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Sam W
(Senior Service Operations Advisor)
Delivery service
June 9, 2026
Reply from Kaplan UK
Dear Sergio,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Sam
(Senior Service Operations Advisor)
Top ACCA study materials
The study materials are of excellent quality and have been very helpful. The customer support team was also outstanding, especially in assisting with my international order. My parcel arrived safely, and the entire experience was smooth and professional. I highly recommend
July 3, 2026
Reply from Kaplan UK
Dear Sergiy,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Sam W
(Senior Service Operations Advisor)
Love the study books!
Love the study books!! There's nothing like a clear Kaplan textbook. Best from all providers out there. Always comes packaged well, quickly...
June 9, 2026
Reply from Kaplan UK
Dear Ruchi,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Sam W
(Senior Service Operations Advisor)
It is a good product and they provide a…
It is a good product and they provide a good after sales service.
June 9, 2026
Reply from Kaplan UK
Dear Meng,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Sam W
(Senior Service Operations Advisor)
A Great Learning Resource for AAT been studying with Kaplan since…
I have been studying with Kaplan since AAT Level 2 and am currently completing AAT Level 4. Throughout my studies, Kaplan's learning materials have helped me understand each subject clearly and build my confidence. I particularly appreciate the clear explanations, practical examples, and practice questions, which have been very helpful when preparing for exams. My experience with Kaplan has been positive, and I would recommend it to anyone studying AAT qualifications.
June 13, 2026
Reply from Kaplan UK
Dear Dalia,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Sam W
(Senior Service Operations Advisor)
Reply from Kaplan UK
Hello Liuba,
I hope that you are well!
Thank you for taking the time to leave some lovely feedback about Kaplan Financial and our services!
It’s great to hear that you had a good experience with Kaplan!
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
There are no full PDF versions of the…
There are no full PDF versions of the books, which is very inconvenient. I don't use your service anymore, and you haven't even given me a refund.
July 2, 2026
Reply from Kaplan UK
Hello Ilia,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I am sorry to hear you don't want to use our services anymore. We are unable to provide downloads of full PDFs due to copyright reasonings, and eBooks are none refundable due to the licenses used to distribute them as stated on our Publishing Terms and Conditions.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
very short time acces to resources
think it is crazy that when paying for materials you have to wait to access them till september just because I want to sit exam in December would have liked longer to study as I work full time in demanding job
June 7, 2026
Reply from Kaplan UK
Hello Irene,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I am sorry to hear you are not satisfied with the access period of your course. Our access duration times are available online before purchase.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
shit experience and different syllabus…
shit experience and different syllabus as cmpare to AAT
June 6, 2026
Reply from Kaplan UK
Hello Faiza,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I would firstly like to remind you of our Student Code of Conduct. We are happy to assist with constructive feedback.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
Good service
June 7, 2026
Reply from Kaplan UK
Hello Sarah,
I hope that you are well!
Thank you for taking the time to leave some lovely feedback about Kaplan Financial and our services!
It’s great to hear that you received good service during your interactions with Kaplan!
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
Ridiculous DRM
Ridiculous DRM (anti-piracy measures). Believe it or not, Kaplan, I do not want to make copies or distribute your study materials, I just want to be able to use the product I PAID FOR to pass an exam then delete without being forced to use Bibliu - you say you can make annotations which is a lie - you cannot make any changes what so ever except highlight.
July 6, 2026
Unprompted review
Reply from Kaplan UK
Hello Charlotte,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I am sorry to hear you are not happy with the Bibliu change. We are not able to offer downloaded versions of our eBooks due to copyright issues. Bibliu does allow features such as annotations, I would advise accessing the "How to use Bibliu" section within your MyKaplan to help assist with this.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
Reply from Kaplan UK
Hello Elvis,
I hope that you are well!
Thank you for taking the time to leave some lovely feedback about Kaplan Financial and our services!
It’s great to hear that you materials have arrived in a timely manner!
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
Reply from Kaplan UK
Hello Alessio,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I am sorry to hear you are not satisfied with this product, unfortunately we are not able to offer PDF downloads of our materials due to copyright reasons. We also advise access via Laptop for best compatibility.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
Reply from Kaplan UK
Hello Chanuka,
I hope that you are well!
Thank you for taking the time to leave some lovely feedback about Kaplan Financial and our services!
It’s great to hear that your process of getting your materials was simple!
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
I would recommend Kaplan 100%
I would recommend Kaplan 100%, I studied with them for 3 years and I received amazing support. Vicky Knight, the progression advisor was brilliant and supportive. The team in the exam centre were so helpful and supportive. I have now completed my course. If I study again, I will definitely go back to Kaplan.
July 2, 2026
Unprompted review
Reply from Kaplan UK
Hello,
I hope that you are well!
Thank you for taking the time to leave some lovely feedback about Kaplan Financial and our services!
It’s great to hear that you have had continued support throughout your time at Kaplan throughout different departments!
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
You have not control over what you paid for!
Find a way of protecting your intellectual assets without restricting buyers, a student must have full control of what they pay for!
June 6, 2026
Reply from Kaplan UK
Hello,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I am sorry to hear you feel our eBooks are restricted. We have moved our ACCA eBooks to Bibliu to increase accessibility, allowing annotations, offline access and more.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
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