Kapmotorgroup Reviews 

Trisha from sales helped me a lot to get my apple phone linked with my Nissan qashqai. Very
knowledgeable! Works perfect hands free phoning and google maps on display.
Thank you

I have experienced excellent service which started with Frances quoting me for the work , which included her arranging to inspect the vehicle on a Saturday morning for accuracy and being extremely efficient- thank you .
My car was collected and delivered back to me , same day and I was kept informed when work was completed.
Old fashioned service with the customer really looked after and the work undertaken to a great level 🙏

Great service, jumped through hoops to get my turbo replaced, faultless.

Coming down into Hythe from the M20 last night around 9.45pm and my exhaust back box dropped and was dragging so I stopped. I’m mid 60s with a Dickie left knee and hip tried to release the back box a young man stopped offered to help and took it off, he told me he didn’t want me being ripped off and it was the back box I asked his name and was told Morgan I asked him about cars as I know nothing he told me he worked for KAP Folkestone Sorncliffe Moyor Park Ross Way. I asked could they fix it tomorrow . I was told he couldn’t promise they could as half day Saturday but to pop in if they couldn’t He would have other possibilities.I got there around 8.30am they already knew about me, the part was ordered to be delivered for fitting . I walked into Sandgate for a coffee and collected just after 12 noon all done and dusted. I thanked Morgan would actually thanked me for showing up as he ordered the part as soon as he got into work . The service from the garage was polite professional and couldn’t be faulted but special thanks to Morgan who shows not all youngsters don’t care 99/100 people wouldn’t have stopped he did and is a credit to his parents and family . When Loads post how feral and how bad youngsters can be this is a positive post 100% and can’t thank Morgan and KAP enough.

I am delighted to say KAP alloy wheel refinishing service has exceeded my high expectations with great customer care and top quality wheel finishing.
The alloys on my 2015 Porsche Macan now look better than new in sparkling Platinum silver.
The technician even ceramic coated them for me at no extra charge and correctly aligned the centre caps.
I can unreservedly recommend KAP for all your Alloy wheel refinishing needs.

Great service from Toby and Reece from start to finish thoroughly recommend

Communicating well.

Great service from KAP, starting with Anita who organised when my wheel could be sorted through to George who was so helpful when I had a query.

My wheel was refurbished to a very high standard and matched the other wheels beautifully. The work was also completed ahead of schedule and at a very reasonable price.

I will definitely use KAP should I need this service again!

We brought a car Peugeot 5008 last week,Feb 25 and we were more than satisfied with KAP.
EBoth staff and car.
Toby Russon sales executive was the first person we spoke to and was very polite and was not pushy at all. We went to KAP with certain things in mind.
Toby Liston to us and showed us the P 5008.
Was just what we were looking for and the standard of the interior and exterior was perfect for the age of the car.
We didn’t look at any other cars and purchased this P5008.
Toby Russon explained all the the steps to complete the purchased and did it at a level that we understood..

After a test drive and sorting the purchase we met Reece G, Sales manger, who was also very polite and helpful.we brought a car from him in 2014 KAP with no issues or concerns

When picking up the car it was spotless and we was again shown all around the car and taken though the details of the car.
We had a great experience in 2014 and this has continued in 2025.with Toby Russon.

No pressure sells /talk but was great service
thank you.

An excellent buch of people who are professional and courteous, helpful and supportive. I would recommend them to anyone who is looking for a new or used car 🚗.

Great service wonderful experience. Completely satisfied. Excellent team. Thanks everyone.

I have been a loyal customer for years I’ve found the staff in the sales and service department amazing and this review is purely on the omoda side of the business.

I decided to purchase a new omoda and agreed with the salesman to pay in cash ( we’re a local buisness owner and are charged a fortune to bank cash so I try to spend cash where I can ) I asked them to transfer a personal plate to the new car and to keep it covered up as I didn’t want anyone getting into the car for demonstration purposes .

Well where do we start I got a few calls keeping me in the loop when the car would be registered and a timescale when I popped into branch the car had been moved but was covered .
I got the call from Dave to say the car would be ready next week I asked when he would want the balance and was told I would get a call back to confirm the call came only to be told I could only pay 9k cash as that was there policy I reminded him of our conversation only to be repeated told it was due to money laundering laws ( I research this and they didn’t want to do the paperwork I was happy for them to report the transaction to hmrc but they didn’t want to do the paperwork) so I spent 45 minutes and a few hundred pound in bank charges getting the money into the account I will add they did offer a larger trade in value on my car to cover these fees.
I got a call to say I could pick the car up but they hadn’t put the personal plate on the car and would do it in a few weeks but living in Folkestone we have to pay for permits so I would have to pay twice to register the new car 🤦‍♂️more paperwork and time .
I asked for the reg details so I could get insurance and then the nightmare begins as it’s a new car on the market despite 2 of us hunting online and calling brokers to have 1 quote of 6k 🤬🤬🤬 the car was insurable I went to branch as I had seen paperwork advertising insurance partners .
And my car had moved yet again and people were inside my car looking over it with an interest in buying it ……
I got given lots of insurance advice and every company had withdrawn from the market so all the information I was given was incorrect or outdated we did finally get 1 quote the next day nearly 4k let’s not forget it’s a 1.6ltr car that no one is going to want to steal .
We had several conversations with Reece who tried to speak on are behalf but it was to late I had lost all faith in Kap
The payment
The plate
Not keeping the car locked covered
Giving me outdated information repeatedly

I was told I would have a refund sorted the next day only to get a text Friday late saying it would be in my account Monday bank transfers are instant these days .

So I’ve waited 2 months for a car I’ve lost countless hours hunting out a non existent insurance company hundreds of pounds in bank charges out of pocket ( they charge Buisness customers to pay money into account) had people looking over my car as a demo despite me repeatedly asking to keep it locked and covered ….

Very frustrating experience I could not trust them again to purchase a new car there garage is amazing maybe they should stick to used cars and repairs because this they got wrong on so many levels

Keep away from this company. We have bought a 2019 vehicle at 29000miles from them on beginning of May, now it’s September and we couldn’t even use the vehicle yet because the vehicle is whether not working or staying in their garage for repairs. They don’t accept return, keep trying to convince us for more and more repairs again and again. Caused us £15K damage so far except they ruined our all summer with my pregnant wife and 6y/o daughter. Now we are going to court in order to protect our rights. It’s not a money issue anymore, turned into a social responsibility and my duty as a UK citizen. I will do whatever i can until i terminate their trading and FCA licenses in order to protect UK people for future and help people to feel safer while buying products, knowing the UK law still protects them from these kind of fraudsters. Btw, the 5 stars below are their own people. Reece Garrett is the sales manager, and Harry White is the sale agent who sold the vehicle to us. Probably other 5 star reviews belong to their other stuff. The owner replied my review on google saying that i made complaint after 5 months of purchase, but actually it’s been 3 months since the purchase, and i made the claim 4 weeks ago, which on the second month. You can check in google review how easily these people lie.

I have bought 3 cars off of KAP now and will continue to do so. I also use them for all my car maintenance as well and have had to have a few alloys refurbished over time as well.

I have also looked at their new brand Omoda & Jaecoo and will be very interested in the Jaecoo when it is released early 2025.

Ive been a customer of KAP for over ten years for service and minor repairs.
I recently purchased a 40k Alfa from them and true to Alfa form it developed a few faults..all sorted promptly and free of charge, car returned valeted and even refuelled! Staff courteous and knowledgable, real car enthusiasts there. I sure the poor reviews here have more to them as I cant believe my experience was a one off. The company has traded for decades and surely wouldnt have survived...its family owned and run. Speak to Mr GF if you feel less than 100% satisfied Id say,

We have just returned from a two week holiday in Portugal, whilst on our way to the eurotunnel, the fuel filter began to leak. I managed to get to Kap and they fixed it that afternoon fitting a new filter element and seal. We successfully carried on with our holiday. The price was very good too. So thank you very much.

I have always been a customer at KAP for servicing and repairs however I needed a new car and the chaps in the sales department was very helpful and caring towards my new purchase, Overall experience is 10/10 and will of course be coming back again.

Dreadful service from the service department for the second (and final!) year in a row. I had hoped it was just one of those things, but alas, I was wrong. Poor communication, long waiting times hanging on the phone. No one seems to actually know what’s going on and then you’re called a liar and essentially told your recollection of a conversation with a representative is wrong. Sadly, they also don’t care about a review or a complaint, so while this review is further wasting my time as it will not benefit me in any way, I hope it helps someone else to make a better decision than I did and avoid this place.

Very good service. I walked in without an appointment at about 10am having established that my problem was a cracked alloy wheel rim rather than a tyre puncture.

I was seen almost immediately and within a few minutes the vehicle was booked in for a same day repair.

The service team arranged for me to be dropped off locally so I didn't have to hang around in their waiting area.

I rang for an update about 4 hours later and they confirmed the job was done. They offered to pick me up, which I didn't need but I was grateful to have been asked.

The cost was reasonable and although time will tell, I'm sure the repair was done well.

I'm happy to moan when service is poor, but equally it's important to acknowledge when it's good.

Dennie was very friendly and Anita was particularly helpful, even sharing a joke about my private number plate.

Thanks guys.

Purchased a used car from KAP in Folkestone in May 2023. Arrived to the forecourt not knowing what I wanted but they were so helpful. Allowed me to test drive and test drive a car that hadn’t made it to the forecourt. That’s the one I purchased. Made the purchase there and then and it was all so easy. Sorted in a week. There was an air conditioning issue, so returned the car they have fixed without issue. The customer service has been great, personal and super easy. Really pleased. I popped in one Saturday afternoon on a whim and I now have a car I’m really happy with - great experience all round. Recommended if you need a car and want to support a local business. Thanks KAP for all your help.