Kaplan Test Prep Reviews 6,209

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the platform easy to navigate and the study materials highly effective for exam preparation. Many highlight the quality of the product, including practice questions with detailed rationales and comprehensive content review videos, which significantly boosted their confidence. The instructions provided are also frequently commended for their clarity and directness, guiding users toward successful outcomes. However, some people were dissatisfied with the service, noting issues such as unexpected changes to video access without prior notification and difficulties reviewing incorrect answers on proctored exams. A few other people also felt that the math and English practice questions were easier than the actual exams, and some found the self-paced content less engaging than the live classes.

What people talk about most

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to navigate,... See more

Staff

People report positive experiences with staff. Many customers praise the instructors for being knowledgeable,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the study materials, such as the... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the service, noting that it helped... See more

Instructions

Users describe positive interactions with instructions. Many reviewers found the instructions clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Kaplan through out nursing school and now that I have graduated, I am using Kaplan to prepare for NCLEX. So far, it has tough questions that make me think. More so, it has videos that I can wat... See more

Company replied

Rated 5 out of 5 stars

Kaplan is a good study and exam preparation material not just for nclex students but nursing at large.It helped me sharpen my critical thinking skills and made me improve in patient care. It had very... See more

Company replied

Rated 5 out of 5 stars

I’ve been usung Kaplan for eons since it was on paperback in Boarders. For the bar review course, i was happy that PMBR was acquired by Kaplan. Honestly, I’ve tried the “traditional” bar reviews in th... See more

Company replied

Rated 5 out of 5 stars

As someone who didn't have much financial experience Kaplan was the perfect choice for my test prep. I used them for the SIE, Series 7, and Series 66. I passed all three on the first try. Although... See more

Company replied


Company details

  1. Educational Institution
  2. Association or Organization

Information provided by various external sources

Kaplan Test Prep offers preparation for more than 90 standardized tests, including entrance exams for secondary school, college and graduate school, as well as professional licensing exams. Kaplan also provides private tutoring and graduate admissions consulting services.


Contact info

  • 3rd Avenue 750, 10017, New York, United States

  • kaptest.com

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 3 out of 5 stars

Kaplan's Bar Prep

Kaplan's Bar Prep - February 2026. Kaplan's library of MEEs and MPTs is extensive and a great resource. Their library of multiple choice questions was also very helpful and I felt they were similar to NCBE questions. The sample answers and explanatory answers were also very clear and helpful (most of the time).
However, the course is fairly outdated - meaning that you cannot highlight any of the text whether in MBE, MPT, or MEEs. You cannot save or make flashcards from the platform, like inside of an MBE question. The review videos are merely a lecturer reading/reviewing an outline. This does not really cater to my learning style, as I would prefer more interactive examples, animations, more visual queues to help with memorization.
I did find their calendar helpful and I felt like they did not give me too much to do each day. However, I required more practice than what is recommended. Overall, I am grateful for their resources but I do think that the platform could be updated.

March 4, 2026
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Reply from Kaplan Test Prep

We’re pleased that our extensive resource library and study calendar provided a strong foundation for your February 2026 bar prep. We also value your candid feedback regarding the platform's interactivity and video format, as we are continuously working to modernize our tools to better support diverse learning styles.

Mark
Customer Support

Rated 5 out of 5 stars
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Reply from Kaplan Test Prep

We're happy to hear that our instructors were helpful. Thank you for your positive feedback; we appreciate it!

Mark
Customer Support

Rated 5 out of 5 stars

perfect

perfect

Perfect for NCLEX Studying

March 4, 2026
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Reply from Kaplan Test Prep

Thank you for your positive review!

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

My experience was good

My experience was good. Kaplan trains me to face hard questions, it boosted my confidence.
However, some reviews/Topic remediations are copied and pasted from Chart ai which makes it difficult to look for a particular answer when there is a lot of information.
Remediations need to be customized to a particular question and thoroughly explained.
Otherwise I owe my success to the resource. Thank you.

May 10, 2025
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Reply from Kaplan Test Prep

We're happy to hear that our training helped boost your confidence. We appreciate your feedback about the remediations. We'll review them to ensure they're customized and thorough. Thank you for acknowledging our resource's contribution to your success.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Check Out Kaplan Test Prep

Kaplan Test Prep is a very beneficial site for students preparing for the SAT. It helped me overcome my test anxiety and taught me how to manage my time more effectively during the test.

March 9, 2026
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Reply from Kaplan Test Prep

We're happy to hear that our site was beneficial as you prepared for the SAT. It's great to know we helped you manage your time better and overcome test anxiety. Thank you for your positive feedback!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Perfect Course

All material was well and thoroughly explained by many amazing teachers. The course was structured perfectly and was accessible to all learning strategies

March 7, 2026
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Reply from Kaplan Test Prep

We're happy to hear that you found the material well-explained and the course structure perfectly accessible. Thank you for your positive feedback on the teachers and learning strategies.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Number one 100%%

March 7, 2026
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Reply from Kaplan Test Prep

Thank you for your positive review!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Amazing profs!!!

The reviews are great. Some of the on-boarding organization can be better but the profs are great and the review is really helpful. I've done it on person and I've done it online and both are amazing courses

March 3, 2026
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Reply from Kaplan Test Prep

We're happy to hear that you found the professors and review helpful! We appreciate your feedback regarding the onboarding organization, and we'll strive to improve it. Thanks for sharing your experience with both the in-person and online courses.

Jennifer
Kaplan Customer Support

Rated 1 out of 5 stars

Extremely disappointing experience with…Kaplan (READ)

Extremely disappointing experience with Kaplan SAT tutoring.

Our tutor abruptly changed the schedule just days before my daughter’s SAT, then suggested a 30‑minute session — something that offers no academic value and felt more like an attempt to burn through prepaid hours than to support her success. This showed a real lack of professionalism and reliability.

Kaplan advertises itself as a top-tier test prep company, but the service didn’t match the marketing. Customer support was equally frustrating: multiple layers of representatives, no one empowered to fix anything, and constant “someone will call you back in 24–48 hours” delays — completely unacceptable when time-sensitive SAT prep is involved.

For $125 per hour, I expected far better communication, consistency, and student-focused support.

Based on this experience, I would recommend looking elsewhere for SAT tutoring.

March 10, 2026
Unprompted review
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Reply from Kaplan Test Prep

We sincerely apologize for the scheduling inconsistencies during your daughter's critical SAT preparation period. It is disappointing to hear that our service did not reflect the high level of professionalism and student-focused care we strive to deliver.

Mark
Customer Support

Rated 5 out of 5 stars

I ordered the self paced ACT test prep…

I ordered the self paced ACT test prep for my son. He would work on it on the weekends. Before he started using the Prep he scored a 16. His final score was a 23!!!! Well worth the money.

January 17, 2026
Unprompted review
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Reply from Kaplan Test Prep

We're happy to hear that the self-paced ACT test prep helped your son improve his score so significantly! We appreciate you sharing his success, and we're glad it was worth the investment.

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Excellent NCLEX prep

Wasn’t confident for my NCLEX preparation. KAPLAN taught me several ways to read and look around the questions, and answer with confidence. THANK YOU, KAPLAN!

March 1, 2026
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Reply from Kaplan Test Prep

We're happy to hear that our NCLEX preparation strategies helped you approach the questions confidently. Thank you for sharing your positive experience with our services!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Kaplan is good

It was good and well

February 25, 2026
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Reply from Kaplan Test Prep

We're glad you enjoyed it, and we appreciate your feedback!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

It was amazing!

February 18, 2026
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Reply from Kaplan Test Prep

Thank you for your positive review!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

The QBank really helped in…

The QBank really helped in demonstrating similar clinical presentations for different conditions, while establishing a cardinal feature to discriminate and diagnose the condition. There were also a variety of different diseases and traits that were being tested, which really aided in accumulating knowledge. The question style was very similar to how the questions are written on the NBME's, which really helped in preparing for that, by giving just the right amount of general features to build uncertainty, but providing you with distinctive features to build confidence in solving these problems.

March 3, 2026
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Reply from Kaplan Test Prep

We're happy to hear that the QBank helped you recognize clinical presentations and establish key diagnostic features. It's great to know that the variety of diseases tested aided your knowledge accumulation and that the question style prepared you for the NBME. Thank you for your positive feedback!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

I completed the course outline and I’m certain I’ll pass the bar in my first trial.

I completed the course outline and certain I’ll pass the exams in my first sitting as the course is structured to make you learn and specific to the bar outline so there’re no unnecessary materials.

February 27, 2026
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Reply from Kaplan Test Prep

We're happy to hear that our course structure helped you learn effectively and focus on the bar outline. Thank you for your positive feedback; we appreciate you sharing your experience!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Would Recommend!

Classes were helpful, and classes were made engaging! I was taught many things that weren’t taught to me before, and it helped in me gaining some confidence in tackling my NCLEX-RN in April.

February 14, 2026
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Reply from Kaplan Test Prep

We're happy to hear that our classes were helpful and engaging for you! It's great to know that you gained confidence for your NCLEX-RN exam in April. Thank you for your positive feedback!

Jennifer
Kaplan Customer Support

Rated 5 out of 5 stars

Good questions

February 26, 2026
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Reply from Kaplan Test Prep

Thank you for your positive review!

Jennifer
Kaplan Customer Support

Rated 1 out of 5 stars

If there was a way to leave a negative…

If there was a way to leave a negative stars review, I would....I'm a licensed contractor in MN, and I've used them before, had no issues. This time, I paid for what was advertised as a 7.5 hour class.... After 5 1/2 hours I'll never get back, listening to an instructor named Barry who was supposedly a contractor, but doesn't know anything about construction, and is probably the most idiotic, but yet condescending person ever to teach a class, the class ended with just under 2 hours left on the timer. So, per the instructional video, I rewatched parts of the class, but the timer is stuck. Today, I called customer service, to see if this problem could be fixed... The first couple reps were polite and professional, but for whatever reason, when I was on hold the 3rd time, the connection was severed. So, I called back. Got another rep that was rude, argumentative, said "I did the class too fast" (that's not possible, no way to skip) and argued that the timer was working properly despite being told by the other 2 previous reps that it was stuck. Needless to say, demanded my money back, even though I've wasted 5.5 hours of my life on this class, I'd rather jam sharpened pencils in my ears than listen to Instructor Barry utter one more flipping word. I've been a contractor for 15 years, i do continuing ed every year, and this is BY FAR, the worst experience I've ever had.

February 28, 2026
Unprompted review
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Reply from Kaplan Test Prep

We sincerely apologize for the frustrating experience you had with both the course and our customer service team. This is not the level of quality or support we strive to provide.
We reached out to you via Trustpilot to gather additional details so we could investigate and make this right, but we haven't received a response. Regardless, we take your feedback seriously and will address the concerns you've raised about both the instructor and the customer service experience.

Jennifer
Kaplan Customer Support

Rated 4 out of 5 stars

Confidence boost.

Great teachers and some amazing class discussions that helped a lot. The amount of homework was perfect not too much not to little. The extra resources were also an amazing addition to the class. Afterwards, my confidence while taking the SAT was greatly boosted.

February 15, 2026
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Reply from Kaplan Test Prep

We're happy to hear that you found the class discussions and homework helpful! It's great to know the resources boosted your confidence for the SAT. Thank you for your feedback.

Jennifer
Kaplan Customer Support

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