I thought i would give this a review because Ive had my soft karabar suitcase for over 7 years, returning from a long haul flight on the 4th Jan and I have to say it still looks great and is holding u... See more
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After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out. Only adverse comments, mirror the ones already written, ie, only one coat... See more
Company replied
Brought 2 suitcases via amazon in Sept 23 went on holiday in Oct 23 both suitcases stitches came undo emailed no reply. Went on holiday march 24 stitched handle came away from stitching, still no repl... See more
The delivery time was well above average and the packaging although knocked about externally, protected the product within. Haven't used the luggage yet but it looks and feels strong and well constr... See more
Company replied
Company details
Information provided by various external sources
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Contact info
Dyffryn Industrial Estate, CF82 7TT, Hengoed
- 0800 080 3082
- sales@karabar.co.uk
- karabar.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Replacement Case
There was a fault with my previous case and they changed it without any problem. The customer service was excellent and delivery was quick. Thank you
September 30, 2022
Quick delivery although received no…
Quick delivery although received no auto order email confirmation . Suit carrier, so far, fairly robust & carrying more than expected. Could be improved with the addition of outer sleeve for attaching to extendable case handle
September 14, 2022
Great product
Great product! It looks good, solid build and moves about well. A little bit of the stitching isn't 100% but with a long warranty, I don't see this as a big issue.
August 9, 2022
Three fold suit carrier
Sturdy and business like three tier carrier purchased for cruise trip to carry dresses.
September 14, 2022
A good light weight long weekend case
Very light in weight and spacious for a long weekend
September 12, 2022
Low price reflected in poor quality. The cabin bag was cheap & this was…
The cabin bag was cheap & this was reflected in the quality. There was a distinct outline mark on the outside of the case where the wheels had been stored outside. Colour was plum instead of mulberry. Returned the case!
September 8, 2022
Reply from Karabar
Hello,
We are very sorry to hear that you have had a poor shopping experience with us. A customer service advisor has already been in touch to discuss this further and to make sure we do all we can to put thing's right.
Best Wishes.
The Karabar Team.
Many people share the same opinion
Many people share the same opinion: Great!
August 31, 2022
Unprompted review
You are awesome
You are awesome. I love my Minto Wheeled Laptop Case it's so roomy and excellent value for money. Very quick delivery and when I had to get another copy of the receipt displaying the VAT number for my expense department, it was sent within 5 minutes. very. very good customer service. Thank you
August 30, 2022
Quick delivery for a good article at a…
Quick delivery for a good article at a very competitive price.
August 29, 2022
Great quality case
Great quality case, delivered next day. Perfect size for cabin luggage. Great prices too.
August 23, 2022
Ordered this small case lunchtime on…
Ordered this small case lunchtime on the 12/08/22 nd today is the 20/08/22 — had NO update email yet; so when the case is going to be Delivered! Do hope soon as want it for a holiday?
August 20, 2022
Lightweight and easy to wheel
The suitcase arrived within 2 days of my order. It is a great size to use for a few nights away. Easy to wheel and light enough to lift and place on overhead luggage racks on a train.
August 15, 2022
Great service
Great service, and a good product too. The cabin bag sized garment carrier appears well made and you can get a lot of stuff in it too, as well as a suit.
August 12, 2022
Good company and good products
Good company and good products, I love the cases and designs, one of mine got damaged from the airport, when I phoned up they simply said show us a photo, then no problem that’s under warranty. Good to talk to business.
I would Thoroughly recommend
July 20, 2022
Management of the request was fine but terrible delivery company.
Management of the request was fine. Clear, concise and easy to pay (with PayPal), but the company selected for sending the parcel (Colis Prive) to arrive on Belgium has been terrible. No way to communicate with them, the page was not useful at all, and no English or other language available than French.
They tried to enter in the building in the incorrect door, so that lead to do not delivery the parcel. No paper with information was left. No way to communicate with the company to schedule another delivery date. Tried to contact them by phone, impossible. By email, no answer. After many attempts being on holidays, I managed to re-schedule another day for delivery 15 days after.
July 18, 2022
Couldn't have been more fair helpful…
Couldn't have been more fair helpful and reasonable when it came to a quality problem with one of their. Will certainly purchase from them again.
May 18, 2022
Ordered 3 bags and they came with in 2…
Ordered 3 bags and they came with in 2 days. Exactly as described!
May 17, 2022
Wonderful service
Wonderful service . The basket was with us within 24 hours of ordering . P.eased with it so far but prefered our old one which had more pockets and a bar on the back which hooked onto supermarket trolleys. However you were out of stock and we were desperate for a new one ! Thank you !
May 11, 2022
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