I thought i would give this a review because Ive had my soft karabar suitcase for over 7 years, returning from a long haul flight on the 4th Jan and I have to say it still looks great and is holding u... See more
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After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out. Only adverse comments, mirror the ones already written, ie, only one coat... See more
Company replied
Brought 2 suitcases via amazon in Sept 23 went on holiday in Oct 23 both suitcases stitches came undo emailed no reply. Went on holiday march 24 stitched handle came away from stitching, still no repl... See more
The delivery time was well above average and the packaging although knocked about externally, protected the product within. Haven't used the luggage yet but it looks and feels strong and well constr... See more
Company replied
Company details
Information provided by various external sources
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Contact info
Dyffryn Industrial Estate, CF82 7TT, Hengoed
- 0800 080 3082
- sales@karabar.co.uk
- karabar.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
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The cases are good enough
The cases are good enough - one zip was a little stiff but with a little bit of persuasion is now working fine. Delievery was excellent - next day and free.
These cases are not made by Karabar but I am sure they will be as good as other Karabar cases I have bought in the past!!
April 25, 2022
Always try to use Karabar as great…
Always try to use Karabar as great honest products, good value for money.
April 9, 2022
Order cancelled
I ordered a suitcase, didn’t receive an order confirmation and then my money was refunded without an explanation
April 5, 2022
Great customer service
Great customer service. Claimed on a 10 year warranty with no problem, i provided detail and photographs of damage and was given a voucher to purchase a new case.
The selection of products to purchase is limited at the moment due to supply issues but managed to find a suitable wheeled holdall as a replacement.
March 30, 2022
Reply from Karabar
Hello Karl,
Thank you for your very positive review.
We really appreciate your feedback.
We hope to see you again soon.
Warmest Regards
Karabar Team
Exactly as hoped and expected.
After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out.
Only adverse comments, mirror the ones already written, ie, only one coat hanger included ( no real problem, as I have velour covered hangers that fit in perfectly)
and, it's a shame there is not an outside zip, to enclose everything, rather than two straps. However, as this will not be going in an aircraft hold, it should be no problem.
Arrived quickly, and I am looking forward to using it.
February 2, 2022
Reply from Karabar
Hello,
Thank you for your excellent feedback.
I am delighted to hear you are pleased with your item.
Please contact us again, should you need any further assistance.
Warmest Regards
Karabar Team
Reply from Karabar
Hello,
Thank you for your great review.
We are very glad to hear you were happy with the service provided.
We do hope you are pleased with your purchase.
Of course, if there is anything we can assist you with, please do not hesitate to get in contact.
Warmest Regards
Karabar Team
Cheaper than Amazon and quick
Arrived in a few days. £20 cheaper than on Amazon. Great bag. Looks well made and sturdy. Being used as school bag for 12y old with v heavy folders!
January 23, 2022
Still no suitcase
I ordered a suitcase from Karabar on the 31st December 2021 and I have yet to receive it. My credit card has been charged and I am still awaiting the item ordered. I have received two emails from Trustpilot asking for my review of the service received. Unfortunately it is not possible to “award” no stars.
January 17, 2022
Great value for the price
Easy to place order , communication received about shipping. Delivered within a few days great and speedy process.Quality product and at a great price. Would definitely recommend.
January 2, 2022
Reply from Karabar
Hello,
Thank you for your very positive review.
We are delighted to hear you would be happy to spread the Karabar name.
We are so pleased to hear that you are satisfied with our Customer Service Team.
Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Reply from Karabar
Hello,
Thank you for your excellent review.
We are glad to hear you were pleased with the ordering process with our website.
I do hope you are happy with the order placed.
Of course, if there is anything we can assist you with in the future, please do not hesitate to in contact.
Warmest Regards,
Karabar Team
Great value
Great value. Excellent customer service - really helpful. Delivered on time.
December 16, 2021
Reply from Karabar
Hello Ellen,
Thank you for your positive review.
I am glad to hear you were pleased with our Customer Service Team.
We do hope that you were happy with your purchase.
Of course, Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team
GOOD LOOKING CASES, GOOD SERVICE
We have now ordered three of these cases as gifts. They look good and arrived promptly. Customer service is good, too, and were quick in replying to a query.
December 14, 2021
Reply from Karabar
Hello Timothy,
Thank you for your excellent feedback.
I am delighted to hear our dedicated customer service team reached a suitable resolve with you.
We are pleased to see that you have placed more than order from ourselves.
We hope to see you again soon.
Please contact us again, should you need any further assistance.
Warmest Regards
Karabar Team
Size difference in latest version
Purchased this bag as I had one previously which I found very good. This latest one is much smaller.
December 12, 2021
Pleased with the service and the product
December 8, 2021
Reply from Karabar
Hello Nicola,
Thank you for your great review.
We are delighted with your feedback.
I hope you are pleased with your order.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
I bought a karabar makalu backpack…
I bought a karabar makalu backpack from amazon they are a load of rubbish they fall apart will never get one again load of junk would not recommend to anyone
December 6, 2021
Unprompted review
very well done for customer service
very well done for customer service. Certainly will buy again. and the product itself was flawless. 5 stars overall.
December 6, 2021
Reply from Karabar
Hello Sebastian.
Thank you for your positive feedback.
I am delighted to hear you are pleased with our Customer Service team.
We are also delighted to hear you would be happy to purchase in the future.
Please contact us again, should you need any further assistance.
Warmest Regards
Karabar Team
Excellent value for money and very…
Excellent value for money and very classy looking.
December 5, 2021
Reply from Karabar
Hello Beverley,
Thank you for your positive review.
We are delighted to hear you are pleased with your purchase.
Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Excellent service
November 27, 2021
Reply from Karabar
Hello Mrs Kennett,
Thank you for your very positive review.
Should you need any further assistance, please do not hesitate to contact us again.
Warmest Regards
Karabar Team
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