House completely damp. Staff check walls that have either running water or black mould, and inform us there is no damp. They have a meter of some description so they must be correct. They give us... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been living in same property since 2014 in South Shields , moved in as new build , I’ve noticed over the past couple of years the way in which repairs are carried out is questionable so either level o... See more
Attempted to purchase a property from these via Rook Matthew Sayer, have been misinformed from day one. The property was falsely advertised. Property deemed unmortgageable by lenders, tried to negotia... See more
One of their workers parks his bus-sized van outside of my bedroom window every day, waking me up around 6 every single day, and blocking my entire house from view. I can never get near MY OWN FRONT D... See more
Company details
Written by the company
Karbon Homes is one of the largest housing associations in the North, owning and managing nearly 24,000 homes region-wide.
Contact info
NE12 8EG, Newcastle upon Tyne, United Kingdom
- karbonhomes.co.uk
1.6
Bad
144 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worse housing associations ever
Worse housing associations ever
Well what can I say (long list here we go)
1. Customer service very poor
2. Workman ship on all work could be better
3. Housing officers if you can find the right one for your area... (note if you can find one after speaking with call centre staff)
4. Reporting repairs is like pulling teeth
5. You make suggestions and you don't get a thanks kiss me 🍒
6. Line managers on power trips
7. When you request a refund they go and hide
8. When they want money off you the poop hot getting it off you
10. Some tenent fear complaining because of what will happen.
11. Gas engineers don't seam to know what they are doing
November 1, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.